Very busy store. Did not have to wait long on Saturday. Expect to spend a couple of hours if you…read moreare looking to buy a phone or service. We were there to transfer 4 devices from carrier to Verizon. Samantha was a big help and even helped us after we left the store to make sure our devices were activated. Also took the time to mail a SIM card by FedEx(paid for by the store) to our daughter in another state. I did have to return to the store 2 days later with an issue with my phone. Samantha and maybe a manager helped me out then too. I was surprised at the amount of help they have in the store. Again be prepared to be here awhile.

I have been a loyal customer with Verizon since their establishment and to receive such poor…read morecustomer service is unacceptable. I really can't think of anywhere else I was treated so rudely. I wasn't able to get a plan that suited me and settled for much less, so this isn't over. The agent, who didn't introduce herself, never made eye contact with me and barely spoke to me at all. I asked for a simple confirmation to make sure my bill wouldn't increase. She rudely commented "that's what I said". I was absolutely speechless after that, which was a good thing. I had two requests from the beginning, to back up my contacts and photos to another phone I brought in. I walked outside and checked the phone to find neither the photos or contacts were transferred over. Fortunately my husband was able to transfer everything over and I didn't need to go to a different location, because I will never ever step foot at that location as long as I live!

Phive - thank you for your amazing customer service a true breath of fresh air! She made dripping…read morethe equipment off a breeze, just remember customer service is a dying breed so be kind

We've had Spectrum for 18 years and we made a phone call yesterday to try to lower our bill because…read morewe noticed it kept creeping up. We were on hold for 25 minutes with customer service and they never called us back after hanging up. Horrible horrible service way overpriced. We are switching to T-Mobile.

The customer service is subpar at best. I was at the store on 8/27 and asked a rep for the Matthews…read morelocation phone number. She told me Google has it. No sense of quality customer service at all. In addition the store smells like something is rotten.

The representative could not give me a transfer pin number so made a picture of my driver's license…read moreand told me to call the 800 number and get the number. I had called them before to get the number but they said I had to appear in person at an office to get it. After two calls back to the 800 number and a long wait on the phone no one has given me a transfer pin number that is required by law.

I felt a bit of confidence aftersome "tech talk" with Arthur at CPR, enough to entrust my most…read moreimportant posession, my laptop computer, into his care. I knew I would be taking a chance to outsource this repair, but couldn't wait any longer. I would have loved to have fixed this machine on my own, but a touch of arthritis had reduced my ability to perform fine motor skills required. I'd cracked the screen of my best machine, an MSI GS-65 several months earlier; it had become all but unusable without an external monitor to display what I could no longer see on my shattered screen. First, though, I asked Arthur about repairing a shattered screen on a smartphone (an otherwise excellent Nokia) I brought in with me. He confirmed something I already knew -- that the phone wasn't worth the cost of repair. This led me to believe he knew the costs involved and how those factored into a good decision about fixing OR NOT FIXING the phone. It also made me feel like I could trust him. (All before we started discussing the much bigger concern I had -- my MSI Stealth Gaming Laptop.) -------------------------------------------------------- Now I must interject a little advice to consumers. IF YOU WANT YOUR MACHIENE FIXED PROPERLY AND AT A REASONABLE PRICE, find a technician whom you trust, get a quote on the price and time required, and then LEAVE HIM OR HER TO FINISH THE JOB. THE REPAIR TAKES AS LONG AS IT TAKES. NAGGING OR HARRANGUING him/her is counter-productive. -------------------------------------------------------- I followed my own advice and COULD NOT BE HAPPIER with the result. The repair wasn't cheap. If it HAD been a cheap fix, I'd have been susupicious. I knew for myself this wasn't going to be a simple inexpensive repair. HOWEVER -- the cost of the repair was QUITE REASONABLE and represented a GOOD VALUE. Most importantly, Arthur fixed my laptop correctly the FIRST TIME, using the CORRECT PARTS, and I have been VERY HAPPY WITH THE RESULTS. I cannot promise the folks at CPR INDIAN TRAIL can fix your laptop or mobile phone. (NEITHER WILL THEY, I'd venture a guess.) HOWEVER, I'd stake my own professional reputation by recommeding CPR Indian Trail to say: YOU CAN TRUST ARTHUR AND COMPANY to examine your problem, to propose a fairly priced solution, and to perform a quality repair. If you enter into such a transaction here with the CORRECT EXPECTATIONS, FEEL CONFIDENT YOU ARE WORKING WITH PROFESSIONALS, and then PROVIDE THE RESPECT AND ROOM FOR THEM TO DO A PROFESSIONAL JOB, I believe you'll BE HAPPY WITH THE RESULTS. This is a QUALITY PLACE FOR ELECTRONICS REPAIRS. If you are unlucky enough to require such services, I believe YOU WILL FIND YOURSELF HAPPY & CONTENT at the end of the journey. THANK YOU ARTHUR AND FRIENDS FOR AN EXCELLENT JOB, WELL DONE!

Rude customer service. Felt like a criminal picking my phone up from here. Was greeted and asked…read moreif I could be helped but as I started replying, the lady at the counter walked away and started helping another customer. She said someone else would help me. Had to show my ID multiple times in order to leave with the phone.

I had an amazing experience at Fix A Phone! My son accidentally got the SD card stuck in his…read moreNintendo Switch, and I was worried it couldn't be fixed. The team was very professional and helpful from the start. They took the time to look at it, explained the issue clearly, and even ordered the part needed to repair it. I really appreciated how friendly and patient they were throughout the whole process. Highly recommend them for any device repairs they truly go above and beyond!

Great service and convenient location. A piece of the charger plug break off into my IPhone and I…read morecouldn't charge it. They fixed it in 5 minutes or less and the cost was minimal . . .much less than I expected. I also purchased a wireless charger there in case that happens again. The store is conveniently located in Sun Valley in Indian trail. Give them a try for phone repair before you go anywhere else!

I sign up for the fiber internet I was pitched they would pay the early termination fee for…read moreequipment from my old carrier which is $380 and for porting my business for mobile and internet $150 they did new construction for fiber In my neighborhood solicited us door to door and lied. I was with my old carriers for 35 yrs I see why now

Five star five star five star. This place is perfect, fast and smart people. They are so organized…read moreand they know what they do.