I felt a bit of confidence aftersome "tech talk" with Arthur at CPR, enough to entrust my most important posession, my laptop computer, into his care. I knew I would be taking a chance to outsource this repair, but couldn't wait any longer. I would have loved to have fixed this machine on my own, but a touch of arthritis had reduced my ability to perform fine motor skills required. I'd cracked the screen of my best machine, an MSI GS-65 several months earlier; it had become all but unusable without an external monitor to display what I could no longer see on my shattered screen. First, though, I asked Arthur about repairing a shattered screen on a smartphone (an otherwise excellent Nokia) I brought in with me. He confirmed something I already knew -- that the phone wasn't worth the cost of repair. This led me to believe he knew the costs involved and how those factored into a good decision about fixing OR NOT FIXING the phone. It also made me feel like I could trust him. (All before we started discussing the much bigger concern I had -- my MSI Stealth Gaming Laptop.) -------------------------------------------------------- Now I must interject a little advice to consumers. IF YOU WANT YOUR MACHIENE FIXED PROPERLY AND AT A REASONABLE PRICE, find a technician whom you trust, get a quote on the price and time required, and then LEAVE HIM OR HER TO FINISH THE JOB. THE REPAIR TAKES AS LONG AS IT TAKES. NAGGING OR HARRANGUING him/her is counter-productive. -------------------------------------------------------- I followed my own advice and COULD NOT BE HAPPIER with the result. The repair wasn't cheap. If it HAD been a cheap fix, I'd have been susupicious. I knew for myself this wasn't going to be a simple inexpensive repair. HOWEVER -- the cost of the repair was QUITE REASONABLE and represented a GOOD VALUE. Most importantly, Arthur fixed my laptop correctly the FIRST TIME, using the CORRECT PARTS, and I have been VERY HAPPY WITH THE RESULTS. I cannot promise the folks at CPR INDIAN TRAIL can fix your laptop or mobile phone. (NEITHER WILL THEY, I'd venture a guess.) HOWEVER, I'd stake my own professional reputation by recommeding CPR Indian Trail to say: YOU CAN TRUST ARTHUR AND COMPANY to examine your problem, to propose a fairly priced solution, and to perform a quality repair. If you enter into such a transaction here with the CORRECT EXPECTATIONS, FEEL CONFIDENT YOU ARE WORKING WITH PROFESSIONALS, and then PROVIDE THE RESPECT AND ROOM FOR THEM TO DO A PROFESSIONAL JOB, I believe you'll BE HAPPY WITH THE RESULTS. This is a QUALITY PLACE FOR ELECTRONICS REPAIRS. If you are unlucky enough to require such services, I believe YOU WILL FIND YOURSELF HAPPY & CONTENT at the end of the journey. THANK YOU ARTHUR AND FRIENDS FOR AN EXCELLENT JOB, WELL DONE! read more

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Rude customer service. Felt like a criminal picking my phone up from here. Was greeted and asked if I could be helped but as I started replying, the lady at the counter walked away and started helping another customer. She said someone else would help me. Had to show my ID multiple times in order to leave with the phone. read more

Fast friendly professional service. Always get it right the first time. Highly recommend them.

They were able to look at my phone but it couldn't be repaired and they didn't charge me.

Great staff, very reliable and knowledgeable. I recommend 10/10. Thanks CPR Indian trail.

This location is amazing, professional, knowledgeable and the most friendliest cell phone repair shop I have ever been to! I had my iPhone front screen replaced with them, my wife's front and back screens, my kids iPads screen and had my MacBook battery replaced. One thing I love the most is that the whole team are up to date with all the technology and give amazing advice on how to protect my phones, tablets and laptops. Tony took the time to explain everything for me. You can see that they genuinely care about you and your products. They definitely look out for your best interest and not try to scam you for every penny. Make sure you check them out! read more

Disappointed ... couldn't repair phone but still had to pay for them to tell me they couldn't repair phone even though I was told at first there would be no charge if repair couldn't be done. read more

People were extremely nice. Phone was repaired quickly same day and so far no problems.

I stopped by the Indian Trail store today to have my Samsung telephone repaired. The only employee was helping two ladies so I sat down to wait. After about 25 minutes, I stood up as I was getting a little impatient. The employee finally asked me if he could help me. After telling him the problem with my phone he said it would be an hour before he could help me. I told him that it would be nice to greet someone when they enter so they don't sit half an hour only find out that it will be another hour just to take my information. I left and don't plan on returning. Went to another shop in Waxhaw and was helped right away. read more

If I could give six stars I would. My iPhone 11 felt like something was in the charging port although I could not see it. I brought it in here, the young man (so sorry I did not catch your name) looked and saw that the tip of a charging cord had broken off in the port and brought it back to see if I needed a new charging port or not. Brought it back having removed the piece in the port. I paid my $20 and was on my way. I could not have been in there more than 5 minutes. He was helpful, informative and extremely polite. I will not go anywhere else. read more

Great staff, service, and prices! I literally barely had to go without my phone, they were so quick! Afterwards, it was fixed so well my wife never even realized I had broken it! read more

I came into the store about a couple months ago to trade it my iPhone 8plus, walked out with a iPhone 11ProMax, I'm satisfied till this day haven't had any issues, I came in just a little before closing time, great customer service everything was straight forward no gimmicks. read more

Twice now these guys have saved my life! The first time, I brought in my daughters cell phone with a battery issue--they explained the problem, gave me a very affordable fix, and were fast and professional. They impressed me enough that when I cracked my screen I instantly knew I was coming here for the repair. They use quality products, so quick, quality work, and a bonus--they'll make sure you don't leave the store without registering your warranties so "oops" isn't such a big deal next time. Great people, great service, reasonable prices. read more

this store is awesome. tony always takes good care of our phones with a smile. can i find a 6th star to throw on here?

Top Phone Repair Plus is the absolute best. I took my phone in for repair at 4:45pm on a Monday. I told David I was flying out of town tomorrow so I need my phone repaired ASAP. He had it all finished within 1 hour of me dropping it off. The screen was being really weird and was very hard to see and read anything. He replaced the screen and did so for a very fair price. Excellent customer service and quality. Thank you! read more

Very good place- helpful, fast, affordable. Seems like an honest business I went for a battery change on iPhone and they also cleaned out my charging port and gave some great advice on battery optimization. I appreciate it. Will be back in the future read more

Great service, great prices, and a small neighborhood business that deserves the support! I will be back and recommend to everyone. Thanks David! read more