My mom and I came into this location with a few questions about her account that we couldn't get…read moreanswered with online/phone support. Noah was immensely helpful and patient, and we left with all our questions answered. Dealing with phone bills and accounts can be a bit overwhelming, but he helped us make sense of everything.

I am a Verizon customer, and my PUK Sim was locked in my phone. I read on the Verizon website I…read morecould just go to the store and they can help me unlock it. So I drove all the way down there for this rude employee telling me Verizon can't help me with that! He refused to even look at my phone at all. He straight up lied to me because I then called Verizon with their phone at the store and the nice gentleman helped me unlock it. The rep on the phone said any Verizon store could have helped me with this. Also, when I was on the phone he started this REALLY LOUD conversation with someone in the store right next to me so I could barely hear the rep on the phone. Zero stars...I will be calling corporate.

I stopped in at 10am when they had just opened I needed a new battery for my iPhone. They advised…read moreme I needed to make an appt for TOMORROW because they were booked today! I had other business in the vicinity that took approx an hr. - I took a photo of the parking in front of the store at 2 different times. NOT A CUSTOMER in the store - what a joke!!!! They could've been finished with my phone battery change and still have had NO CUSTOMERS!!!!!! Never go there for service

Last Saturday we went in Simply MAC to purchase a MacBook Pro. 2 couples sat at stools with a…read moreclerk for over 10 minutes and no one said a word or greeted us as we walked around the store. It was if I were in a twilight zone rerun because even an employee left a side door with not a word said to us. We exited never to return and bought a new Mac Book at the nearby Bst Buy for a better price with 3 years of Apple care all I less than 10 minutes. If I could give zero stars I would. I have purchased from other Simply MAC stores in other states but this one is clearly of need to learn how to attend to people. What is strange is that all the seated customers and clerk didn't even speak to each other the whole time we were in there!!!!!

I traded my 3 year old phone in for a free upgrade to get a bit better camera. Nothing extravagent…read more Now I am being charged 30.00 per month and they keep saying they will fix it but it has been over a week. 2 different people helped me the day I was there and apparently no one has authority to fix this issue. No one has offered a solution but 'we are working on it'. Most reputable businesses stand by their word and have a manager in place to fix issues.

Service staff was awesome, took their time and answered all my questions. They bent over backwards…read moreand helped me with my broken phone and helped me with my new phone.

BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!

Went in there with an iphone bought for xmas and it was fubar, but CHARLES made everything all…read morebetter with his superior customer service skills!! By far the best metro in the tri-state area. I will definitely be back but I hope CHARLES is there to take care of me!!!

I signed up for the Asurion Home + through the shop here in Evansville. It provides coverage of…read morebasically all your home electronics and doesn't require you to register or save receipts. The kids are always breaking game controllers or iPad screens, etc. Little did I know that my MacBook Pro would go out on me.... They replaced the logic board and put in a new battery. It took about 3 weeks in total after I dropped off at the shop and it was shipped back to my home. The plan also includes other services like at home tech installation and computer tune up or virus removal. Highly recommend!

I would give negative stars if I could. Repair not completed properly. Took it back in and had to…read moreemail them after a week to ask about it. Two days later got a phone call back and had the tech call me a liar. Never again. Total waste of my time and money.

I am only giving a one star because I can't give a zero. So many issues. 1. They try to tell you…read moreyou must buy insurance, you tell them know and they put it on anyway and when you try to get it off they try to tell you no if it's been longer than a month. 2. They put on a $5 upgrade charge even if you tell them no. 3. They mixed up which phone went with which number and created havoc in our house. 4. They screwed up our trade in and it's if I hadn't called would have never been done. And appointment times there are a waste. Add 30-50 minutes to your actual time to to even talk to someone. Don't blame everything on Rona as this should actually help them! The people in this store have no idea what they are doing and I can't in my right mind go back. They have cost my wife and I countless hours on the phone and in the store trying to straighten things out. I don't think it's AT&T but it sure reflects poorly in them. Go anywhere else but here and save yourself some heartaches!

Just dealt with the manager, Rick, who refused to give me a $45 credit when I have been…read morefraudulently charged for a ghost line for 6 months. I would not recommend using the store at all. Attitude reflects leadership.

Whatever you do do not repair any device here. I got my Apple Watch screen replaced and installed a…read morecouple weeks ago and took it swimming for the first time tonight (with the water lock on). Immediately malfunctioned and now will not turn on and got super hot about an hour ago. I took it in and of course now they decide to tell me that "We can't guarantee anything will be waterproof after we work on it." Do your job and do it the right way and stop hiding behind stupid rules and clauses. Horrendous business, they clearly don't know what they're doing and refuse to take any amount of responsibility. I am now down the cost of my watch and the cost of their repair (which actually did not repair, probably would've been better off just leaving the screen cracked). Please please please save your hard earned money and take your devices somewhere else.

took my ps4 in to be repaired, it wouldn't read discs. I could watch Netflix etc, play fortnite and…read moreYouTube, but game discs or dvds would not load. I was informed that it couldn't be fixed so I went to pick it up. NOW IT WON'T EVEN POWER ON. so no more netflix or YouTube. Man argues incessantly with me about who is responsible for additional damage, even though it was in his care. Horrible experience will not be recommending and will never use again. Patronize at your own risk!!!