I stopped in at 10am when they had just opened I needed a new battery for my iPhone. They advised…read moreme I needed to make an appt for TOMORROW because they were booked today! I had other business in the vicinity that took approx an hr. - I took a photo of the parking in front of the store at 2 different times. NOT A CUSTOMER in the store - what a joke!!!! They could've been finished with my phone battery change and still have had NO CUSTOMERS!!!!!! Never go there for service

Last Saturday we went in Simply MAC to purchase a MacBook Pro. 2 couples sat at stools with a…read moreclerk for over 10 minutes and no one said a word or greeted us as we walked around the store. It was if I were in a twilight zone rerun because even an employee left a side door with not a word said to us. We exited never to return and bought a new Mac Book at the nearby Bst Buy for a better price with 3 years of Apple care all I less than 10 minutes. If I could give zero stars I would. I have purchased from other Simply MAC stores in other states but this one is clearly of need to learn how to attend to people. What is strange is that all the seated customers and clerk didn't even speak to each other the whole time we were in there!!!!!

I traded my 3 year old phone in for a free upgrade to get a bit better camera. Nothing extravagent…read more Now I am being charged 30.00 per month and they keep saying they will fix it but it has been over a week. 2 different people helped me the day I was there and apparently no one has authority to fix this issue. No one has offered a solution but 'we are working on it'. Most reputable businesses stand by their word and have a manager in place to fix issues.

Service staff was awesome, took their time and answered all my questions. They bent over backwards…read moreand helped me with my broken phone and helped me with my new phone.

We stopped in yesterday to look at washer dryer sets for our daughter. Tiffany helped us out. She…read morehad the best customer service and got us in/out within a short amount of time. Thank you so much Tiffany for your help!

AVOID BEST BUY FOR ANY DELIVERY/INSTALL PURCHASE If I could…read moregive zero stars, I would. Best Buy has completely outsourced appliance delivery and installation to a third party called Install Inc., and the result is an absolute disaster. We scheduled a dishwasher delivery and install for Monday, July 6th, with an 8:45am-11:45am window. NO ONE EVER SHOWED UP. NO CALL. NO TEXT. NOTHING. When we contacted Best Buy afterward, the phone rep could not get in touch with anyone at Install Inc. despite numerous attempts. I asked to escalate and was promised a callback with a new delivery time. THAT CALLBACK NEVER CAME -- FROM ANYONE AT BEST BUY. We called back hours later. Same result -- still no contact with Install Inc. The rep gave us a "super secret" direct number to try ourselves. After 45 MINUTES ON HOLD, I finally reached someone -- who HUNG UP ON ME FIVE MINUTES IN, presumably because they had no answers to give. Back to Best Buy we went, only to be told the best they could do was reschedule TWO WEEKS OUT. TWO WEEKS! We had already waited over 10 DAYS for an appointment no one honored, and instead of being prioritized, we were PUT BACK AT THE END OF THE LINE. To add insult to injury, THERE IS NO WAY TO EVER REACH ANYONE AT THE ACTUAL STORE BY PHONE -- your only option is to physically walk in. We did. The manager was sympathetic and admitted this has been an ONGOING, KNOWN issue with Install Inc., one they claim to have flagged to "leadership" repeatedly. Yet nothing has changed. In the end, we hired someone through Thumbtack to pick up, deliver, and install the dishwasher ourselves -- at a HIGHER COST than the $180 Best Buy was charging. We requested a $120 CREDIT to cover the difference, plus compensation for the enormous waste of time and frustration. WE ARE STILL WAITING! BOTTOM LINE: DO YOURSELF A BIG FAVOR -- DO NOT BUY ANYTHING FROM BEST BUY THAT NEEDS A DELIVERY/INSTALL. This is NOT THE GEEK SQUAD you remember -- it's a broken, outsourced system with ZERO ACCOUNTABILITY. Buy elsewhere and save yourself the headache.

Went in there with an iphone bought for xmas and it was fubar, but CHARLES made everything all…read morebetter with his superior customer service skills!! By far the best metro in the tri-state area. I will definitely be back but I hope CHARLES is there to take care of me!!!

Thank you Herman for doing an amazing job! You did it all with a smile! My GOOGLE PIXEL 7A looks…read morelike it just came out of the box! Thank you for being our Friday smile!

This business provides false information to customers as well as they broke my sons console worse…read morethan it was

I am only giving a one star because I can't give a zero. So many issues. 1. They try to tell you…read moreyou must buy insurance, you tell them know and they put it on anyway and when you try to get it off they try to tell you no if it's been longer than a month. 2. They put on a $5 upgrade charge even if you tell them no. 3. They mixed up which phone went with which number and created havoc in our house. 4. They screwed up our trade in and it's if I hadn't called would have never been done. And appointment times there are a waste. Add 30-50 minutes to your actual time to to even talk to someone. Don't blame everything on Rona as this should actually help them! The people in this store have no idea what they are doing and I can't in my right mind go back. They have cost my wife and I countless hours on the phone and in the store trying to straighten things out. I don't think it's AT&T but it sure reflects poorly in them. Go anywhere else but here and save yourself some heartaches!

Just dealt with the manager, Rick, who refused to give me a $45 credit when I have been…read morefraudulently charged for a ghost line for 6 months. I would not recommend using the store at all. Attitude reflects leadership.