I went in there the other day because my iPhone was locked up. asking if they could fix it and what…read moreit would cost and they said if they could fix it while I was standing there, it wouldn't cost anything. If they would have to take it in I have to pay. I thought yeah right I've heard that story before however, when I got there, I stood there amazingly they fixed it while I was standing there. I got my wallet out to pay them. They wouldn't take my money. This is an amazing place came back again a few days later with myiPad. it had a little issue they had it fixed in an hour cost 20 bucks. I think this is a special amazing place. John Bassemier

They left the screws out of my 3 month old phone that I took in for a back glass replacement wish…read moreI'd just left it alone was in a case working just fine after about a week my phone started coming apart and shutting down every few minutes long story short had to buy a new phone

I signed up for the Asurion Home + through the shop here in Evansville. It provides coverage of…read morebasically all your home electronics and doesn't require you to register or save receipts. The kids are always breaking game controllers or iPad screens, etc. Little did I know that my MacBook Pro would go out on me.... They replaced the logic board and put in a new battery. It took about 3 weeks in total after I dropped off at the shop and it was shipped back to my home. The plan also includes other services like at home tech installation and computer tune up or virus removal. Highly recommend!

I would give negative stars if I could. Repair not completed properly. Took it back in and had to…read moreemail them after a week to ask about it. Two days later got a phone call back and had the tech call me a liar. Never again. Total waste of my time and money.

My girlfriend & I went to this store to sign her up for Boost along with purchasing a new phone. We…read morehad done some research online beforehand, but this was still our first time signing up for a phone plan ourselves, so we were a bit intimidated to say the least. When we arrived, the staff eased our nerves by being extremely friendly and personable, and they made sure to treat us as people rather than a quota to meet. We also ended up spending half of what we expected to due to them explaining options that were better than what we had seen on the Boost website. The only downside is that we had to come from Owensboro. Hopefully KG Premier can bring back the location they used to have here! Overall, I would highly recommend coming here, especially if you're new to phone plans like we were.

I have been a loyal customer of boost for 15 years. Yesterday I went to this store to get a screen…read moreprotector for my new s24. They didn't have one but told me the s23 screen protector would work. It didn't get close to the edges even with my case on so I took it back in. The person behind the counter didn't know how to give me a refund. So today I went back in and talked to the manager he said that screen protector would work too and also they don't give refunds on accessories after the end of day. So he gave me a charging cord for the price of the protector. Said it was the same cost. Since they don't post prices I could only take his word for it. I'm seriously disappointed with this store and will not return to it.

My iPhone recently locked up. I don't know why. I tried to get it to come back. It Had a short…read moredelay, then one hour delay. Then three hour delay. I took it to the AT&T store on first Avenue. 1st person said they couldn't help me. I couldn't believe that. second person said they couldn't help me. I would have to call Apple. Let's talk to the manager. Same story. So So I took it to ATT store on Green River Road AT&T store. young lady there said "I can help you". She spent quite a bit of time with the issues, and got my phone back in service. I don't see a good future for the AT&T store on first Avenue. Personally, I would also suggest that they implement a employee dress and grooming policy. The young lady on Green River Road was a superstar in customer service. She could come to work for my business anytime. I'm sorry I didn't get her name.

Brooklyn is the best. She was extremely patient when we switched from her competitor who shall…read moreremain nameless. I lied, we switched from Sprint. The evil empire. But again, Brooklyn was the best. No one in my family could remember their passwords and she sat there and helped us through the whole process without complaint. In an industry that is full of young kids that consistently roll their eyes it was great to deal with someone that was completely professional. She answered all off our questions, as well as some of the staffs questions. If you need anything they carry ask for her.

My mom and I came into this location with a few questions about her account that we couldn't get…read moreanswered with online/phone support. Noah was immensely helpful and patient, and we left with all our questions answered. Dealing with phone bills and accounts can be a bit overwhelming, but he helped us make sense of everything.

I am a Verizon customer, and my PUK Sim was locked in my phone. I read on the Verizon website I…read morecould just go to the store and they can help me unlock it. So I drove all the way down there for this rude employee telling me Verizon can't help me with that! He refused to even look at my phone at all. He straight up lied to me because I then called Verizon with their phone at the store and the nice gentleman helped me unlock it. The rep on the phone said any Verizon store could have helped me with this. Also, when I was on the phone he started this REALLY LOUD conversation with someone in the store right next to me so I could barely hear the rep on the phone. Zero stars...I will be calling corporate.

I went into the Hirschland on Friday, May 15th, 2026 wanting to purchase a new phone and take…read moreadvantage of the 1 year free plan. I was greeted by a great sales associate named Norman. I had an idea of the brand of phone that I wanted, Samsung, but I had no idea which one would fit my lifestyle. After explaining my needs, Norman asked me what price point I was looking for and I quoted a number that I could afford monthly. Having this information, Norman then showed me a couple of different Samsung phones and did a comparison of what they offered. Norman found the perfect phone for me and it was not the most expensive one they offered. Now, this is a big deal because as a senior, I have found that some sales associates will try to take advantage of me and my lack of knowledge. Norman spent time explaining the phone, the free plan and we chatted about working in retail while he transferred my data from the old to new phone. I had worked 25+ years in retail Management and I would have loved working with Norman. I would like to also note that all of the Spectrum associates that I passed greeted me as well. I hope that Spectrum recoginizes this store for it's great customer service and really notices Norman for the outstanding job he is doing. Thanks Norman for making the transaction of buying a new phone so enjoyable! Laura

The staff stayed an extra 30 minutes with me after close to get my phone set up! The customer…read moreservice was amazing! Everyone was very nice! I would recommend!

Christina was very very helpful thank you for your amazing service made it very easy and…read moreunderstandable (:

on't work here unless you like to be wrongly accused of theft when there is no security cameras to…read moreprove otherwise and not get paid. They will take money out of your check without telling you anything if they can't figure something out. Also, if you quit they won't give you your last check of commission you made for them. They will literally find ANY excuse to not pay you. It's been months and I'm still waiting to hear back on what I did wrong to have money deducted/money held this time. They accuse you of being a thief with no proof to back it up, or claim you did something wrong to not get paid. I thought it was illegal to withhold wages like that but I'm convinced this place is run by crooks. They have managers post fake reviews to get their ratings up. It's okay for employees are drunk or high while on the clock helping customers. However, seeing as they will do anything to take money from your check or to not pay you, it's not surprising. They will lead you on a wild goose chase for your last check just to not pay you. If anyone would have gotten back to me on the last check I earned, I would keep my mouth shut about all the illegal things that happened at the stores owner by Sukar and Sons, but since no one will get back to me I want to warm future employees and customers of who you're buying from.

BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!

I am from out of town, and I came in without an appointment. I usually dread going into a utility,…read morebut this experience was better than most. The manager, Nathan, was one of the best and most knowledgeable AT&T employees I have met. I would recommend dealing with Nathan when you can. If Bart is there, he is also excellent. I think he floats between stores so it's probably more likely Nathan will be available to help you.

Austin was extremely helpful in explaining the new iPad and watch, shame there were none in stock…read more Five stars for Austin