After an epic fail at a neighboring Total wireless store; I visited another store for help with my…read moreaccount. This store said all locations are independently owned. He told me to call *611 to try to get my PW reset. I asked about group chat & he said my phone was on the wrong network. Then he took a Samsung Galaxy S25FE & said I will "give" you two of these devices. The out the door today is $185 for both. This "free" phone will be an extra $20/month per line for 5 years!! WTH?? That "free" phone would end up being $1300 for each!! He said it's a $900 device. Thanked him for his time & we left. Be careful when a wireless company offers you a FREE device. I would NOT recommend Total wireless or this store.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Texas City, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I'm not one to leave a review unless I've had a bad experience, but in this case I had to make an…read moreexception. I am a C5 quadriplegic and use a powerchair for mobility. When I came in I only wanted to have my S7 edge looked at. After talking to Max and Moe about my plan they ended up saving me nearly $100 on my monthly bill. Those guys were super friendly and took care of me. I went ahead and picked up my dad a new Samsung J7 (up-grading from a clamshell) to ease him into his first smart phone.

Came in this store to switch over from sprint. They were friendly and super helpful. I ended up…read morehaving to go back in the next day to return my new iPhone and port my number back to sprint because AT&T doesn't service where we were moving to. They were still really nice about the whole thing. Then AT&T messed up my bill big time and I called the local La Marque store and left a message and they actually called me back and cleared up my issue right away! This is such great customer service. Best cell phone store I've been in. Sprint was horrid and I hate that I had to go back to them. Thanks to Johan the store manager for being on his game.

I have used Phone Stop on 3 different devices within a week(It was a rough week) Quick service,…read morevery friendly, fair pricing, and local. Also unlocked one of my phones for me as well. They have a variety of products and services. Go check them out

I went in to switch from Cricket to Total on a Saturday afternoon. There was 1 guy working. I asked…read moreabout the free phone, he said if I had a 2nd line to port in, that phone would be free - but the initial line wasn't eligible. He set up my online app with a PW he would remember - WTH?? He was upset when I paid with my CC. I couldn't receive calls from family. He said he could call me & the phone was working. I would not leave until I could make & receive calls from family. He was . I lost the ability to send/receive group chat messages. Resetting my PW was a nightmare! I would NOT recommend this store!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Texas City, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Great experience and great customer service. Repaired my phone in 15 mins for a great priceread more

Such a neat store has a little bit of everything at great prices. He fixed my husbands phone in…read moreunder 5 minutes. Though we stayed longer to check out all the cool stuff. Definitely recommend and would come again

So my girlfriend went in to pay the phone bill that was just suspended and who ever was working…read moredecided to try and make some commission telling her that the line was canceled but I just paid for it today and it was just suspended still.So who ever works this store will scam you for you money just for commission never coming here again. Also the number for this store on maps doesn't work correctly just like the worker in the store.

We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

My brother went to get his phone fixed and the people broke the screen and they said that they will…read morejust wave the 30$ fee while the screen and the phone cost more and we will not be going to none of there locations no more and they cut a wire and didn't tell my brother but he overheard them say that's they cut the wire

This place was perfect! I was about to leave for a cruise and my camera lens cover was cracked. He…read morefixed it in less than 5 mins and I was on my way! Highly recommend! They also have tons of phone covers and accessories to choose from.

So, on Saturday, my old I-Phone 6S+ screen, went totally black…read more. Nothing.. So, expecting bad news, I took it to 'FIXX', the new Cell Phone Repair shop, next to the Peking Buffet, on Central City Blvd. Within 20 minutes, they had installed a new screen, plus threw in a new Otter Box case.. $80.. I couldn't have been happier with those guys.. They are open 7 days a week. Including Christmas.

great service, fast, excellent pricing & customer service I…read moredefinitely recommend here

I gave Jonny a real challenge to fix my Samsung. It turned out to be an odd one but he stayed with…read moreit and got the correct screen and replaced it. Even more odd was the speaker failure which never happens. But he took care of that as well. Good techs are hard to find, and honest ones harder. Jonny is both and has earned the 5 .