I tried to buy an iPhone 17 pro at full price and on a prepaid plan. The fraud department shut it…read moredown very rudely. The salesperson was nice and deserved her commission. but I wasn't getting a discount for waiting for the fraud department to clear me so I just went to the Apple Store and bought one outright. Att lost out on 1200+ dollars, the sales lady didn't get her commission and I couldn't get my phone from them. So everyone lost all the way around because of att's over the top accuse you of fraud the second you walk in ass fraud department. How are you gunna accuse me of breaking the law the second I walk in to buy a product from you? Get your shit together att and whoever that was from the fraud department yall had me on the phone with , y'all should fire him effective immediately. Jeez that was a bad experience. Again y'all should pay that sales lady it's not her fault y'all suck.

I seat there for 1 hour and half and then to tell me they don't have any tablets wow.read more

Great staff. Willing to help with all my issues and make helpful suggestions. Excellent…read morecommunication and patience!

I am a disabled person that uses a service dog. I went into the local ATT store to buy an iPhone…read more The manager refused me service because of the dog. That is an ADA violation.

Beware!!! The sales representatives will promote a special to replace your phone with a new phone…read more They promise that your phone number and bill will stay the same. What they do not tell you is that the new line is tied to your original phone number resulting in double charges. You are now paying for 2 phone lines for one phone. If you try to cancel one you will lose your original phone number so if you cannot lose that number you are stuck for 3 years paying for 2 lines. When trying to explain this to a customer whom they were trying to mislead with the same scam. I was kicked out of the store and told I was trespassing. Only emphasizing that they are intentionally deceptive!!!!! Thankfully virtual AT&T was able to help solve my problem but do not trust this store.

The service here is amazing. Long time customer-had an issue with a locked phone and they were…read moreabsolutely marvelous in fixing it 5 stars

You're greeted by a sign-in screen so I should've turned and left right then and there. There were…read moreonly 3 people ahead of me and quite a few employees working so I gave them a chance. I realise it can take awhile for some customers but for the amount of people working, this just seemed to take way too long. No one ahead of me was called up while I waited, and as soon as another waiting patron decided loudly licking and chewing their hard candy was a swell idea, I up and left. There are plenty of other locations; just go somewhere else.

The service at this location is awful!!! Every time I come in to this location it's either one…read moreperson working or 5 but half the staff is on break. He now and there is 5 people waiting and the manager is standing around checking people in even though they have a check in kiosk. Two people on break and two helping customers. I go to write a review and notice the reviews and the star rating. I see why now. It's sad nothing changes even if people voice their observations.

Buyer beware, They will say anything to get you to sign with…read morethem. Kristina told me the phones for my kids would be free with a 36 month contract. It turns out that was a lie just to get me to switch from t-mobile. Now I'm paying for these phones. Be sure you get everything in writing there at the store, instead of them telling you they will email it, which never shows up in your inbox. I have a long fight ahead of me I'm sure but not going to stand for these deceptive practices. The store is owned by prime communication, its a reseller so if the lie to you about the promotions so you sign with them AT&T will not help you resolve it. They will tell you that you have to deal with the store which the store will not and just lie. Prime Communications will respond to reviews and say to email them to resolve issue but they will not email you back. I'm still waiting for a phone call from a district manager or a email response for prime communications.

Once I walked in they greet me very well , and they were very nice ( josh ) is A very good guy he…read morewill get u what ever u need stop by and try there service ask for josh

Excellent services from Chad. He went above n beyond. He…read morestayed to help me get a new phone, even though he was late for his second job. THANKS CHAD!

They are always so patient and helpful. Customer service is excellent. When my son's phone stopped…read moreworking, they had the phone fixed by the next day

I waited for 15 minutes to be served. There were two people, a man and a woman, and they were…read moretaking far too long. They never apologized for the wait, nothing at all. They even saw me leaving because they weren't serving me quickly, and they still didn't say anything. Terrible service.

Trade in wife's iPhone 10. She got a 14 very helpful salesman friendly and answered all questions…read more We are satisfied and happy with Verizon.

Staff is rude and line was long. They didn't help me at all. Waste of time, go to any other T-Mobileread more

Santi was great! He had alot of patience with me & knowledge over my many questions concerning my…read moreiPhone. Excellent customer service which made my visit a very pleasant one. One great asset he has that I very much liked was that he spoke my first language, Spanish!

I was on the hunt for a specific smart watch that I was going to be gifting as a retirement gift…read more When it comes to electronics, Best Buy has always been my go to store. Yeah I can find things online, but I'm old school, I need to see it in person and walk out with it. I don't trust half the delivery options out there either, especially when it comes to expensive items. I searched online and this specific watch was only available either in Gunspoint...I mean Greenspoint, or this location. Both are a drive from the Med Center, but this location was my best choice. I arrived and the lot was pretty empty. Inside, I got excellent customer service as soon as I walked in as no one was busy. I told them what I was looking for and within minutes, they already pulled the item out of their locked areas and delivered it to the cashier. There were a few people ahead of me and the line did move extremely slow at that point. I do wish someone would have assisted the young man checking people out. Extended warranties were offered as usual but I declined. I didn't feel pressured to buy any of the add ons. I liked that a gift receipt was also available upon request. Overall, this location is way out of the way from my home or work, but I loved how chill and not too busy this spot was.

The sales associates are misinformed and has me. Out 600 dollars talked to the so called Manager in…read morereference to our purchase and was told that even though 2 of there employees verified I could bring back merchandise with in 14 days I was told by Cathy that sorry but I was misinformed by 2 of her employees I asked to speak to her manager and she said with horrible attitude No IM NOT GIVING YOU HIS CELL NUMBER!! I stated I never asked for his personal number I needed his contact info when she proceeded to state she was the only person I could talk to after I told her I wasn't leaving until I spoke to her manager when she said ILL HAVE YOU REMOVED FROM THE PROPERTY THEN ! THIS IS BEST BIYS CUSTOMER SERVICE TO ANYONE EHO THINKS OF PURCHASING FROM BEST BUY DONT !!!! ANY PLACE IS BETTER THAN THIS!!!!