I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

Just literally picked my phone up from this this morning paid 131.96 for a new screen there is…read morelight coming out of the side of the screen I took it back in same day I picked it up mind you and they told me it was fine when we gave it to you obviously not cus I literally put my SIM card back in it seen the screen coming out of the case and brought it here......said nothing they can do unless I wanna pay more money and I should probably just buy a good case to cover the sides up this is literally crazy if u arnt going to fix my phone like I paid for I should get a refund n also was told the new screen I just paid for had a whole year warranty.....so why would I have to pay more money for you to fix what I just showed u was t right when I picked the phone up from being fixed only 4 hours ago

The servive was amazing. I was in and out of the store in an hour and had a new i phone woring…read more. Eddie M was amazing , very respectful and courteous .. He is a gem.. Thanks team for an amaxing experiene

Great location, beautiful store & helpful staff! You can't go wrong bringing your service needs…read morehere!

They need more people working. It is ridiculous having to wait for, at the VERY LEAST, a half an…read morehour to get some help from someone. It is even more annoying when there seems to be at least two people who aren't even helping anyone. This is the ONLY Verizon store in this city and as such they should expect massive traffic and staff accordingly so customers are not waiting for a lifetime and a half to get help. What would also help is if their devices didn't nearly explode every time they are updated with THEIR update. Don't they test these things before they put them out? This is, of course, after some other issues I have with their store. For example, we came in to get my son a phone. They did not have the phone we wanted in stock in the store, so we had to order it. The guy said the phone would be there the next Tuesday. Wednesday came around and no phone. My husband checked the order and it hadn't even been shipped yet. We called the store and talked to the guy who helped us (again, after waiting nearly 45 minutes for help), and he told us that it was back ordered. Why the heck didn't he know that when we bought it. So, after waiting for nearly a week, we ended up having to buy a more expensive phone, which we didn't want to have to do. My family and I will be moving to Google for our carrier next year. Verizon still double charges you for smart phones. First they charge you for data and then they charge you a "line access fee" which is basically a smartphone fee. Google will be MUCH cheaper in the long run because they don't double charge you for smartphones. Verizon needs to update their billing because they are seriously ripping customers off. They think that changing the name of the fee to "line access fee" will make customers feel better. It just makes me feel cheated to be honest. I figured I was already paying a "line access fee" when I am paying over $100 for my plan. Clearly, paying over $100 for a plan doesn't give me access to my phone line at all. Instead they need to charge another $40 for that privilege.

While the representatives at this store were helpful and saw to it that my issue was eventually…read moreresolved, the experience as a whole was beyond frustrating. I was overcharged since signing up with Verizon in July of 2025 because a promo I was promised was not "attaching" properly to my account. In total, I spent over 8 hours of my time either on the phone with customer service or in-person to get this resolved, speaking with multiple agents. Each time I spoke with someone different through the corporate line, they assured me it would be corrected and reflect in 2-3 months. It was not until I went into the local store and had a rep assist me on the phone with customer service until it eventually got resolved. 11 months and 8 hours of my personal time!!! I reached back out to verizon to see what they may be able to do for me to accommodate the hassle- and they said they could not issue a promo or any sort of compensation. Once our contract is up- we are leaving Verizon. Ridiculous experience. Again, I applaud the local store for helping come to resolution- but the company as a whole has a lot of work to do to treat their customers right.

Trenton Bankes flat out lied to us. We wanted to add one line and he secretly added 2 lines under a…read morepromotion and now we can't cancel the extra unnecessary line without paying more money. Beware, Trenton will say anything to get a sale and commission.

My fiancé and I went in to consider switching from Verizon to T-Mobile. We were first helped by…read moreTrent who gave us a ton of options and prices. The store started to get busy but he was extremely attentive even after sharing they were short a person this evening. He then handed us off to Trevor who was incredibly patient and also extremely knowledgeable. He stayed way past his shift to make sure we got everything sorted out and didn't seem to mind at all. Hats off to both of them for incredible customer service!!

Staff is useless. They are always out in parking lot together chatting and the workers in the…read morestore are not helpful and seem put out to assist. This used to be the go to AT&T location in town. Never will go again. Last two visits horrible.

I visited the Bloomington AT&T today and was greeted by Allana the Manager. After waiting for 20…read moreminutes at a table I asked her for help transferring info from my old phone to my new phone. Allana went to a different desk and returned with a two page instruction sheet on how to do the transfer . After 30 additional minutes and 5 other customers being helped in front of me I asked another employee to find Allana because I had questions mid-transfer of my phone information. I was told Allana left for the day. No emergency....her shift was done so she left. Never told another employee about me sitting at the table asking for help transferring data. Eventually a second employee answered some of my questions (he did this while continuing to help his current customer) but several of my questions never got answered due to the circumstances. Allana should be relieved of her Manager duties and pay. Maybe even fired. She obviously does not take the manager responsibilities seriously. And is a terrible role model for other employees.

I've purchased items here over the years so pretty loyal customer…read more Bought bulbs in late March then had surgery shortly after. Didn't realize I purchased the wrong bulbs - daylight - rather than warm. Went back and was told that I missed the 14 day window for a return. Just be warned, absolutely no exceptions. The kid working said I could just "buy new ones." I didn't. Will purchase from Lowe's or Menards going forward as they have a 90 day return policy and seem to be much more customer friendly.

Kaleb is awesome to work with. Fixed my charge port on my iphone in less than 10 minutes. Amazing…read moreservice!!!!!!