Chad is wonderful support in Verizon Gainesville, Va. Been there many times. Always honest!read more

polite, friendly, professional and knowledable. What more can you ask for when traversing a mobile…read morephone carrier's retail outlet. This locations examplifies and ambondies all those traits. And the best thing is, unlike other location, this locations does have Inventory in stock. Bravo!

I had an install scheduled,some guy came out and he destroyed my basement,he left holes…read moreeverywhere,he didn't plaster correctly nor did he sand the treated areas,it was a disgusting install and I had to spend $3000 to repair my basement walls and ceiling, do not ever ask the Big Screen Store to do installs for audio or visual equipment.

The people who work here are fantastic. They go the extra mile to make sure you have a great…read moreshopping experience. The delivery was right on time and they are very fast at delivery and setting up. I would recommend this store to anyone.

This store is a scam. I had a quote online for a $25 diagnostic for my laptop. When I picked it up…read morethey said it was $52.99. I asked them why it was that much and they said they changed the price. I asked why it's still listed on their website as $25 and they said they haven't changed it. I asked them to honor the quote price and they said that only a manger could make that change. They gave me names of two people with numbers and not one is a manager at that store. They also have old business cards of managers that no longer work there. And to top it off they didn't even let me know what was wrong with my computer that it kept shutting off. They said they would have it done in 24 hours and I had to track them down. The technician said he didn't even do a full diagnostic but I paid the full price, big scam. They have no clue about customer service nor maintaining a business. Update: a manager finally reached out and made things right. He refunded my fee for basically the technicians doing nothing to diagnose my laptop. He attributed the miscommunication due to inexperience employees that did not know any better. Hopefully this will be a lesson learned and training moment for better customer service in the future.

My Mac saw having issues and I was in a hurry to get it fixed but dreaded the drive to Tysons to…read morethe Apple store but then I recalled being inline at Popeyes and seeing Experimax and the rest is history. Gabe was Awesome. This guy is Honest and a Trust worthy, all computer people know the feeling when somethings wrong. He fixed my Mac in 1 hour and I haven't had any problems since then. Thanks Again to the Team at Experimax in Stafford.

Great customer service very helpful I will return. Very clean and I didn't have to go to a pawn…read moreshop which was very convenient. I even referred my daughter.

Learned my lesson do not use fake apple screen if you want it to work again. Had a simple cracked…read morescreen replaced and had to end up taking it for a genuine Apple repair. The fake screen overheated and would not charge and had a blue hue on the screen. DO NOT RECOMMEND.

I highly recommend this place if you need your phone repaired. Went in not sure if my phone would…read moreeven be fixable due to the water damage. The guy named Musa was excellent. In 15 minutes he was able to repair the broken glass and water damage. Thank you so much Musa! Reasonable price. Highly recommend 5 stars hands down!

What an absolutely BRUTAL experience I had with the Batteries Plus branch on Williams St. in…read moreFredericksburg, VA! I called ahead and spoke with two people, one the manager, about programming an automotive FOB I had purchased. The Manager told me she could program it and to come in. So I make the 30 minute drive to the store, give he my master key FOB and the new blank OEM Fob to program. She looks up the car programming information, confirms they can program it, and rings up a $75 programming charge, which I think at the time is reasonable. The exchange is very quick and she sets out to program the car... About 30 minutes later she comes back inside and says, "I can't get the FOB to accept the programming." And proceeds to hand me back my Fob. I ask her if she intends to refund the programming charge which she only now tells me, "That is not refundable since we are programming your Fob. But we can program the Fob we sell for this car, but its not in stock." [Thanks for sharing your policy UPFRONT on your policy of 'no guarantees on programming third party Fobs (which most all are btw)'!] SO I order a new Fob from them for ANOTHER $75 and drive 30 minutes back home to wait a week until the new Fob shows up. When I get home I discover that a slew of electronic systems in the car have been reset, no doubt to some programming gaff. I am able to straighten them all out and figure I would bring this up when the new Fob arrives... A week later, the new Fob comes in and another individual phones to tell me the Fob is in. Before I drive down I ask him, "If this Fob does not accept your programming, will you refund the money spent on the programming which I had paid previously?" He goes away and huddles with his Manager and says that since the programming was paid for the other Fob, they would not refund the programming then either - and this is the Fob I just ordered from them! But he says, "If it the new Fob does not accept programming they will refund the money on the new Fob, but not the programming." I explain that makes no sense and that perhaps its best they just refund the money on the Fob so I can save the hour long round trip since my risk remained the same that this was a continued dead end to program a viable Fob. The counter guy on the phone then tells me that I have to come back in anyways to run the card to return the new Fob charge. I then tell him that since I have to drive back down there now they might as well try and program it since there is nothing to lose at this point. I tell him I will be in in about an hour... So back I go, and 30 minutes later I walk in the door only to be immediately told that they will not attempt to program the new Fob and will only refund my money for the Fob! Seems they had reservations that they could program the car after all - even with their own Fob. They could have said that in the first place. Scam! alert!! What an absolute waste of time and money believing anything that comes out of the mouths of this bunch. It is simply incredible the level of incompetence surrounding this store. I have been to other Battery pus branches over the years and this is easily the WORST I have ever been to. My advise to all reading this review is to: 1.) Ask (many, many) questions upfront because they will not be forthright or upfront with you. 2.) Believe nothing they say, and fact check everything they tell you. 3.) Save your time and money and find an honest vendor that actually gives a damn. These folks absolutely could not care any less - though they do work at that. Hard, hard, hard PASS!!!

Never use this company and especially not the Fredericksburg location!…read more I have been a customer of this company for 15 plus years...Mostly out of Woodbridge. The past two years here in Fredericksburg. As I have read in other reviews the punk (Didn't get his name...Dreads) behind the counter fed me the line that it was somehow my fault the battery went flat because it was under 9V. I explained what had happened, but he is god of the counter and will not argue...'you can leave the store' as I was rounding my kids up to leave the store smh. On my way home, I decided to call and get him to explain...Maybe over the phone he isn't so fragile. Same line...policy this and calling me a liar again about how the battery flatlined. I push back in conversation, no cussing no yelling, and the punk says 'I will not be yelled at' (clutching his pearls) and hangs up on me...the customer. Deception and disrespect is all you will find from this store as long as they continue to employ that guy. I filed a complaint with Optima, am leaving a few reviews, and may move on to the BBB. BTWs...After all that I was able to repair the battery on my own no thanks to this place!

I did business with this company in 2003 when it was at a different Fredericksburg, VA location. I…read moredealt directly with the owner then, and he was excellent in helping me plan my whole house audio system. I bought an Arcam integrated amp, Legacy in-wall subwoofer, Adcom speaker selector and a bunch of Tara Labs in-wall wiring for six rooms. He even set me up with a custom installer from Farmville, VA to help with the audio wiring. I don't know about the other reviews here, but my experience was excellent.

About a year ago I had Raven install a high end audio system for my listening pleasure. I am more…read moreof a classical/opera fan so I wanted a system that would faithfully reproduce the music in all its delicacy and tonality. I did not want or need a glorified boom box capable of shattering the rafters or splitting the eardrum. Well, the Raven team came out and did a site analysis and in a day or two came back with a proposal. There were three estimates - each geared to a differnt level of expense, but all suitable to my needs. The Raven team answered all my questions and ultimately I elected to go with the higher end system. They ordered the equipment and within a week had installed it in a very meticulous and professional manner. I have been enjoying my system daily since and have nothing to say but superlatives about Raven Hi Fi. I highly recommend the team of professionals at Raven and encourage anyone interested in a quality installation to give them a call.

I waited until after the repair was completed to leave this review…read more.. I had an extremely upsetting experience at the Jared - Galleria of Jewelry location in Spotsylvania Towne Centre in Fredericksburg, VA on March 11. My partner went into the store to drop off one of my bracelets for repair. Instead of a normal customer service interaction, the sales associate working the repair counter was shockingly rude, confrontational, and unprofessional from the beginning. She repeatedly questioned why he was "in there again" and insisted he had already been in before, even though this was his first time ever visiting the store. When he calmly explained that, she continued to argue and claimed it must have been "another man." The bracelet had originally been purchased years ago under a previous account holder. Once she saw the name on the account, she began repeatedly referring to that person as my "husband" and questioned my partner about why my "husband" was not the one bringing the bracelet in. Even after my partner clearly explained that the purchase was from a past relationship, she continued making these comments in front of other customers in the store. The interaction became extremely uncomfortable and embarrassing. What should have been a simple repair drop-off turned into an unnecessary and humiliating experience for him. A customer should never be put in a position where their personal life is being questioned or discussed publicly by a sales associate. After my partner came home visibly upset, I called the store and requested to speak with a manager. Unfortunately, the situation was largely brushed off and I was still unable to obtain the associate's name. This experience was extremely disappointing, especially from a national jewelry retailer that promotes professionalism and customer care. I hope this situation is reviewed internally and addressed with the staff at this location so that no other customer is put through a similar experience. If someone from corporate or district management would like additional details regarding this incident, I would welcome the opportunity to speak with them directly.

I can't say enough good things about Todd. I went in this weekend because I had to replace my…read morewedding ring of 25 yrs. I was having a really emotional time and he was incredibly kind and understanding about how hard it was for me. It took me two days to choose a ring similar and special enough to take its place and he was extremely patient. I never felt rushed. I also appreciate how helpful Kathy was. She informed us of an upcoming sale that was starting the following day and by waiting the extra day, it saved us a ton of money. She was sweet and I enjoyed talking with her. Ask for either one of them and you'll be well taken care of.