Very clean and nice environment! The management and the staff are very nice and helpful.read more

Amazing customer service....I hope that the lady there is getting paid as well as the company can…read morepay her!! Because it's hard to find people who want to work and people who actually try at their job

I brought my mom here to get a new phone and add her to her husband's plan. She is not a big fan…read moreof technology and considers a trip like this like going to the dentist for a root canal. Luckily we had the pleasure of working with Jorge who was very knowledgeable and patient. He went above and beyond to help her get a great deal on a new phone and make sure the plan we set up to accommodate her needs. Thank you guys for all your help!

I have been in my local Cricket store on 3 separate occassions in the past two years. I have been…read morefortunate to meet several very helpful employees but by far the employee that has gone above and beyond to help me the most is Tony. He has so much patience, answers all my questions, and always solves my problems! Tony is the reason I will continue with Cricket knowing that I have someone I can go to for help! Thanks!!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere