i was very loyal to this business for 3 years. but 2 hours two g.d hours. went back same day. after…read morebuying a case and glass cover one small drop n it breaks. there are no refunds. brand new phone gone. not even a bad drop. like a 2.5 on a 5 scale. arrrgggg. avoid at all cost don't even go here. no refunds and material dosnt work and protect your phone so why buy?

I went into the store to try to buy a new phone because my phone was broken. The account is my…read moredad's account. I needed my dad there to buy a new phone he was sick, I said oh he is sick but can I call him up and get his permission? The guy helping me just yelled at me and said " YOUR DAD HAS TO BE HERE TO GET A NEW PHONE!!!! THAT IS JUST THE POLICY!!" I don't know if I did something wrong my brother was there and said yeah he was rude. I don't know if I will go back. I will just do an online order from now on. Maybe look into cheaper companies.

Beware! With all the advertising I thought I would try them out. What a big mistake I made. I had…read morenothing but dropped & miss calls!! I called customer service 2 times and No better!! They advertise they have the best towers. If that was so I would not have had bad service. Also I was told I was getting a refund of $20. Never happened! So less than a month I cancelled and went back to T- mobile. After the nightmare I talking with 5 different people Nobody know what's going on... Iam so glad I cancelled!

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn't write down…read moreher AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren't allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we'd have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn't know until I received this bill that AT&T doesn't prorate final bills. In addition to charging us an entire month for only 3 days of service, they also took away the $10 per line discount we should have received for setting up autopay and paperless because I canceled our service before the bill was generated. I tried multiple times on the phone and in online chat to make my case to customer service that we were unfairly overcharged. Even if I had conceded I was at fault for not knowing they don't prorate, they at least should have reinstated the autopay discount when I explained our situation and the reason we canceled our service. Every representative I spoke to gave the same answer: there was nothing they could do unless I reactivated our service. Doing so would have made no sense because my wife and I aren't big data users. I will absolutely never be an AT&T customer again. They showed no mercy to a grieving family and made us pay $160.32 on our way out the door for only 3 days of service on 2 lines.

Very poor customer service. Young man at like he did not want to wait on me, because I wanted a…read moreflip phone for my mother. I asked questions and he acted like he did not know the product because I bought a prepaid plan, not a monthly plan. Or a expense smart phone. Was not told about return policy when I ask can I return it. Took phone back the next day to my money back and was told a $55.00 restocking fee. I question that, store manager was not nice and trying to get smart with me. A very poor train manager and does not know what customer service is. Left there with poor option of that company. Will not do any busyness with them again. This is not how business should work. Lack of proper care for there customers and this company seems to only care about money. Sad what AT&T became.

This guy was wonderful to work with. He fixed my screen quickly and for a great price. He saved me…read morea few hundred dollars. He communicates quickly and is super nice. I felt safe leaving my phone with him and I will definitely use him for all my phone needs.

The store at the Harrisburg East Mall is managed by Yoseph Wilkerson, whom I have had nothing but…read moregood experiences with each time myself or one of my family has had to upgrade our phones, and he even proactively caught errors in our plans and billing and fixed it to be almost $50 cheaper per month than what we were already paying. I am impressed with Yoseph's friendliness, helpfulness, and knowledge of product, as well as the staff's courtesy and helpfulness. The store is always neat and orderly, and if the reps can't help you at that moment they at least acknowledge your presence and assist when able. I would definitely recommend goimg to this store for your cellphone/tablet needs.