Overall service was good. Staff was nice and knowledgeable. Bring a jacket, it was really chilly. I…read morewould definitely recommend this location, just bring your patience.

This is a long overdue review, but honestly, the experience I had with the supervisor/ manager in…read morethis location on 10 February 2024 was not the greatest. In fact, it really has put me off from visiting ANY T-Mobile store in person ever again. The other employees in store were pleasant, but I also understand they had a job to do and that's to drive sales, something that became apparent when the supervisor/ manager stepped out onto the salesfloor. I also understand that I, like many others, may come off as indecisive/too particular/ difficult when it comes to making a purchase, but this should not be a factor in how one is treated by an employee. With that being said, onto the review... When I interacted with the supervisor/ manager, they were not pleasant at all. I'm all for a person having a bad day, as we all have from time to time, but this person seemed like they had a chip on their shoulder or something. After attempting to trade in my old device, I explained to the supervisor/ manager that I was in the market for an upgrade. I ended up going for a device that was a bit pricier than I wanted, but this is where things went downhill. I'm very understanding that the main goal of a business such as T-Mobile is to drive sales and build business, but as a consumer, we also have a right to opt out of extra accessories and options if we choose to do so. To have this individual insist in a aggressive manner that I would be getting a protection plan on my new device multiple times as they walked away to the storeroom after I stated I did not wish to add one onto my plan was not only rude, but very unprofessional. At one point, their POS system went down and I ended up placing my order online for pickup in store. It seemed like the supervisor/ manager's demeanor shifted as they could not pressure me into adding the protection plan onto my device. The supervisor/ manager then went to grab the device from the storeroom. Once they came back out, they did not hand me the device, but set the box on the table in front of me. The supervisor/manager informed me of an accessory payment plan that I qualified for, which I was somewhat aware of prior to visiting in-store, but wasn't too keen on purchasing in-store. At this point, they then grabbed the most expensive accessories from the salesfloor and brought them over to the table where I was seated and proceeded to start installing the accessories on my device. I told the supervisor/ manager that I preferred a different phone case than the one they selected at a lower price point (they selected a nearly $60 accessory when the one I selected was 2x cheaper). Again, the supervisor/manager's demeanor shifted once again. Eventually, I was finally about to leave the store and then the supervisor/manager perked up somewhat as they were asking me to fill out a survey based on my experience in-store. I could've posted this immediately after, but honestly, it's really the bad/negative experiences that tend to stick out the most. In good faith I cannot recommend anyone visit this location.

Great to have quality Apple accessories and products at the airport. Great selection at airport…read moreprices.

This is the second time iTravel has saved me when I left my MacBook Pro charger behind on my…read moretravels. I think I have also used this location for a left-behind phone charger as well. I was in and out in a matter of minutes with exactly what I needed to keep me operational, thanks to the very helpful salesperson! One issue - the listed phone # does not seem to work, so I went through some paranoia that they might no longer be there, when I tried to call ahead.

I just changed from Verizon to T-Mobile & changed my iPhone to a 14 Pro so I can benefit from 5G…read morewhich on my review is best through TM. The service was exceptional (in Lake Forest ask for Enrique, he is knowledgeable, helpful & pleasant without being pushy). And the payment plan is as good as it gets; theoretically, it is fixed for life, something that I find hard to believe. My wife was also very happy with the service & her new i14.

We were enticed to drop by our local T-Mobile store with what seemed to be a great offer on…read moreSamsung's new phones. We explained to the "greeter" (exactly) what we were looking for -- I was hoping to move from my iPhone to a new Samsung Galaxy, and my wife was looking to upgrade/move up to a new model iPhone. We talked to the greeter, he said it was all quite "doable," and then he put us on a 30-45 minute wait list. Eventually, another T-Mobile staffer waved us to the back of the store, where he busted out a small yellow pad and pen, and he quickly ran through a list of fees, charges, etc., that we'd have to contend with (i.e.: fork over cash for...on the spot)...all things we weren't told of before we came down to the store, or when we met our first contact there who was showing us the phones. In short, it felt like we were being "run" by a used car salesman. I remember those days when you'd go into a dealership, shake hands with a salesman, and think you were going to be lucky if you escaped (later) with that hand intact. This was not a customer-friendly operation. The numbers were thrown at us in a rapid fire manner...when the sales guy finished throwing all the fees and balance-due figures at us, I was surprised he didn't try to charge us for undercoating and floor mats. To make matters worse, there was a Harman Kardon speaker about 2-3 feet from my head playing tribal guarachero (trival) that was blasting out at a decibel level just under that of a jet engine. I asked the staffer if he could turn it down a little so that we could have a conversation, he shrugged his shoulders and said, "Sorry...yeah, it's loud." He couldn't be bothered to ask someone else to turn it down, try to quiet it, or even unplug the device. We ended up leaving -- no purchases, trades or upgrades. The next time we look for/buy new phones, it won't be at this location.

After multiple attempts to fix my phone screen, my entire $1,200 phone is now in worst condition…read morethan it was when i brought it in. I now need a new phone. Please take your phone to a reputable manufacturer certified phone repair shop. After my experience, I doubt all the 5 star google reviews are ligit. They were simply clueless & couldn't even glue my phone back together successfully after repair.

From the owner: Premium Phone Repair and Accessories specializes in all Apple, Samsung, and other brands. We…read moreaccommodate any budget and most repairs are same day repairs! (Mention yelp for a discount)

Three businesses were contracted through Yelp. Two could not provide the needed repair service. The…read more3rd, Cellairis, never responded.

This business is the best cell phone store and service center in the area. They resolved my phone…read moreand tablet issues quickly and at a reasonable price. They are a top-notch, friendly service with a staff that knows how to get things done rapidly and accurately. I'm unlikely likely to take my phone or tablet to anyone else.