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Russell Cellular

3.0 (2 reviews)
Open 9:00 am - 8:00 pm

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Cellairis

Cellairis

2.3(3 reviews)
10.4 mi

I went in to have my screen replaced (Samsung A10e). They didn't have it in stock but were able to…read moreorder it in a few days. They also ordered me a new phone case when I asked. The repair took about 30 minutes and my phone is as good as new. Mark was really helpful and explained all of the charges and the contract.

On August 13th 2025, I had bought my phone into the store so that someone could look at it. I had…read moredropped it and the screen was cracked. The tech person there was very professional in comparison to the woman that was there today. I ended up sending 225.00 get my phone repair. Yesterday, September 12th, 2025 my phone fell out my pocket and again the screen got cracked. But when the phone was repaired in August a new screen protector was installed on my phone by this company. So why did it not protect my screen. The rude woman that was there told me to leave my phone and if it can be fix she will do it for free because I had one day left on the 30 day warranty. She said call her back by 6pm and she will tell me what needs to be done. How was I going to call her when my phone wasn't working and she had it? So I drove to Walmart and decided that I no longer wanted my phone fix, that I was going to switch back to MetroPCS. I arrived at the store and asked her for my phone, she said " She ordered the part and I would have to pay her for the part because it was on the way". Who told you to order a part? I kept telling I want my phone, I don't need any repairs done to it. She said well I can't give you your phone back until you pay for the delivery of the part. Why am I paying for something that I am not going to be using? Oh it's on the way so there's nothing I can do. I said it's not in my phone so I want my phone back. No you have to pay to get it back. She was holding my phone hostage until I paid her. I was upset I wanted to punch her in the face. I called the police who did nothing, but say I need to pay her for her service. What service she did nothing to my phone. My phone still wasn't working. I came back today September 13th 2025, phone warranty ends today, but she didn't want to give me back my phone until I paid her 88.00 for delivery of a part that wasn't put in my phone. I had to pay her to get my damage phone back. This is illegal. So I called my bank and stop the payment on the grounds that I didn't receive the part I paid for. All I got was my still damage phone. Don't do business with them. The woman was lucky that I love my freedom.

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Russell Cellular - mobilephones - Updated July 2026

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