This is not my bank, but my review is based on my experience when selling a car to one of their…read morecustomers. I was selling some of our cars and ended up selling one to a gentleman that uses RBFCU. After agreeing on a price, he asked me to go to his bank with him to complete all the paperwork, and he would get me a cashiers check. When driving up, I found they had excellent parking right at the front door. I parked and walked inside and was immediately greeted by an employee. She asked how she could help us, and then directed us to the right person. We were 3rd in line, but the line moved quickly. After I completed my part of the transaction, I went and took a seat so the buyer would have some privacy. That took about 15 minutes, so I waited and then finished our transaction. Will I return? Like all service businesses today, they try to get by with as few employees as possible. That being said, they did everything we needed in a personable way. If needed, I will return.

99.999999% of the time they are short staffed. Went through the drive thru lane only to sit for…read moreabout 30 min. Would use the ATM but 99.999999% of the time it's not accepting deposits. ATM is super outdated. Can never do more than one transaction without having to take card out and re insert. Will definitely be canceling my membership and heading over to BOA!!!

My elderly mother, declining with dementia and medical issues, had invested her funds with…read moreAmeriprise Financial. But Ameriprise was difficult for me, her son, to deal with -- until her account was moved to Anthony Garcia. Mr. Garcia was a godsend. As a son with a rapidly declining mother in need of specialized care, and a son who knew nothing of my mother's financial investments and affairs, it was difficult dealing with governments, nursing homes, banks, Social Security, and numerous medical offices. Mr. Garcia helped me navigate through the financial demands on my mother's funds and I was able to use her money to give her both good care, and a quality of life she denied herself in later years. Now, she was able to enjoy what she had worked so hard for, and enjoy her life while she could still comprehend what was going on. Thank you, Mr. Garcia, for knowing investments, and also for your compassion and caring for the people you serve.

Point Man Luke was immediately responsive & helpful when my wife & I walked in without an…read moreappointment. He was receptive, efficient, & understanding of our simple request. As we waited, briefly, we witnessed him interacting with several clients in a friendly but professional manner. Fidelity is lucky to have him there.

I withdrew my pension from USAA through... I withdrew my…read morepension from USAA through fidelity and since November I have been told everything was all set for deposit on Jan 1, 2026. However they added a number to my account and deposited to the wrong account. I keep calling not getting any answers I am being told I just have to wait the is unacceptable. Clearly I took this money out because I needed it. They made this mistake I did not this should be something they can fix on their end. I am so upset I will close any accounts I have with them and tell everyone I know. We are better off having our money with Charles Schwab. No one over there is taking accountability for their error. They will not allow me to speak with anyone else there at all!! This is not okay I have been dealing with this since November. Please if anyone in Corporate can call me or reach out to me. This is not my mistake I need my money.