Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

Plumbing and heating great. Vent cleaning--total failure. $1000 for vent cleaning that looks like…read morethis? Yes it was wiped off and filters changed twice after the service

We called Greg's appliance service after we had trouble with a washing machine that had been stored…read morein our garage after family moved on. We called and got an appointment that same day. He quickly diagnosed the problem ( pump had a crack due to frost damage), was able to order a replacement part that then was installed a few days later. The price was lower than estimated due to less time to change out the part and he was very pleasant and honest throughout the visits. Finding a capable, honest and dependable service guy such as Greg is a real plus in a small city such as ours and he will be on speed dial in case we have any other appliance issues.

Greg of Greg's Appliance Repair is honest and knows what he's doing. A couple years ago 2 duffases…read morecame to my place and stood around doing nothing and charging me a lot. They left without fixing the washer. Fortunately, although I was furious, I took another chance and at random called Greg. He came, he fixed, he charged me the minimum fee. He's been my go to guy for years now. He's HONEST and helpful. I've referred many people to him and have done the exact opposite with the other place in town who's name starts with a K. Let me also say here that years ago he bought out a guy who was also honest but retired. Like attracts like.

My fridge passed away in the evening...I saw it at 12am. Stopped into the store at 8am...I told…read moreDave what I needed (also gave him a bad time about the used fridge I got from them conking out after 24 years!) Dave took me right to what I needed...Dennis was in my driveway at 11am. I've done business with Henderson's for many years...Great Guys from sales, delivery and service.

Asked to have my dryer checked. He didnt even open the back to check for lunt. He was here…read moreliterally only 2 minutes.

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

Highly recommended. Estimate received, accepted, and work completed within a couple of days. Andrew…read morewas our technician, he was very neat and efficient. Rates were very reasonable.

We needed an outlet installed for an electric stove. Jason promptly responded to my request and…read moreprovided an accurate estimate. The work was completed in an accurate and timely manner. We are very satisfied with the work and the price.

I felt fortunate to receive same day service at an affordable price. He explained what was backing…read moreup our basement sewer line and fixed it quickly. 5 STARS!

Had them unclog a bathroom sink and spouse requested them to clean out other drains. A few months…read morelater, the same sink is clogged again and one of the shower drains is clogged (when it wasn't clogged to begin with when they were here). Charged $285 for essentially not performing the work that needed done.

It is difficult for me to express in words how DISAPPOINTED and how ASTONISHED I was to receive…read morethis kind of shoddy treatment from a local vendor I have been using for 30 years. To summarize, I asked them to perform a lighting exchange from fluorescent to LED In my home shop. They came out within a few days, did a nice job of assessing the situation and providing me with the raw materials, then they did about half the job (the easy half), then flat-out refused (nicely) to come back and finish it. said they had manpower problems. They charged me the full $1500 amount and their invoice reported that the job was completed. I spent $1600 and a lot of personal effort to complete the job myself. After failing to get any dialogue from them, I plan to pay the invoice to avoid further hassle. The price they pay will be this review! The following is a letter I wrote two months ago to the company that has all the details of timing and sequence. I never received a reply. I certainly will never ask them to do anything else for me. I waited a long time to write this review because I just COULD NOT believe that a reputable company would behave in this manner: Dear Nelson Electric: Please help me understand. Early December 2022, I asked you to to revise the lighting system in my shop from Fluorescent to LED. 'Twas a natural choice, because you wired and lit my shop in 2008 and did a really sweet job. The circuit box is a work of art. You sent a senior electrician and apprentice out Dec 13 and we had a good day. He surveyed the situation, did some research, gave me good advice, and brought all the bulbs needed. The difficult part was five 8-foot fixtures on a high ceiling that needed ballasts removed and circuitry restored before placing the 8-ft LED bulbs. Your team didn't have the necessary ladders/scaffold to reach the 3 difficult (16-ft high) fixtures, so they did the easier 2 and left me with the impression they would be back. I never got a call-back, so after about 2 months, I put a call into your general office, and eventually 2 calls to "Buddy," job scheduler? I emphasize all interactions were cordial and I think admirably honest, except for one thing: I THINK IT WAS JUST A DIFFICULT, LOW-PAY JOB AND NOBODY WANTED TO FINISH IT! Buddy told me during the first call that he would try to get the completion scheduled, but a couple weeks later during my second call, he was honest enough to tell me that he was having significant manpower shortage problems and he didn't think the job would be completed within 6 to 9 months, and when I asked if it would be appropriate for me to prep the work place and hire a friend independently to complete the job, he welcomed that option. I understand that. I've done my fair share of difficult jobs. But I don't really have a grasp on how a company with your reputation could start a job and verbally contract to finish it, then just blow it off. I got a bill for services invoice (attached) on December 17. It is my personal compulsion, my mission in fact, to pay such bills in full immediately upon job completion. But it is also my cautious character to avoid paying for jobs that have not been finished. The services and advice (and of course materials) that you provided were valuable to me. I'm not trying to get out of paying for that. But it cost me considerable $'s to buy and build a scaffold and hire a friend to complete the work and I think maybe some downward adjustment of your bill is in order. The invoice implies the work was completed. Thank you very much for your consideration. I'm sorry this is so long, but I wanted to make sure you had all the details. Invoice attached. Sincerely, Mark Taylor

Nelson Electric was courteous from the initial call. They got to us fast and only took less than an…read morehour to resolve our issue. I will definitely be calling them for any future needs.

Absolutely wonderful service. I originally called the company for a dryer vent cleaning and a cage…read moreover the dryer vent line so birds couldn't nest. For some reason, I agreed to do a whole vent cleaning (the whole house). I was on the fence about it because the house I bought is only four years old. Let me just say, BEST money ever spent!!! The furnace was absolutely filthy!!! The one technician said it's common for new homes to have their furnaces used with no filter whatsoever and based on the condition of my furnace, that's exactly what it looked like they did. I can't even imagine what would have happened if I didn't have the cleaning. I have never seen a filter so dirty in my entire life! How the furnace was even running should be considered a miracle!!! So all that to say, if you have a new build, you should really consider having your furnace checked. And at four years old, the vents here were atrocious. I am so so thankful I called this company. Seriously! The guys did a phenomenal job.

Called me back right away and scheduled my appointment. The technician was knowledgeable and walked…read moreme through the process! Highly recommend.