Co owner Justin was competent, fast and friendly. Misty at Spa Pros is a great interface between…read moreoffice and the technician and kept me informed all the way. This is a great company to work with! Jeff S

I'm a little tardy leaving this review for Spa Pros but I wanted to let everyone know how satisfied…read moreI was with the work performed. I first spoke with Misty on the phone and told her the issue I was having with my Jacuzzi J-460 (which had been pre-diagnosed by my electrician), and she was quite lovely in describing the cost of repair. It was a failed heater pump. I also needed a drain and clean since it had been some time that I had used it due to the heater pump issue. Her quoted price was fair and was NOT elevated after the service was performed, as some companies tent to do. Justin came, on time and was scheduled, replaced the faulty part and completed a very thorough drain and clean. The unit looked like new afterwards. I am very happy that I chose Spa Pros. I recommend them and I will schedule them again to care of my Jacuzzi!

Purchased our spa from this company…read more Purchase went smooth. Until they got our money. Once you get your spa delivered. You'll never hear from them again. Every time I call for help or service. The female that answers gives attitude and isn't helpful. She acts like you're interrupting her morning. Then says she'll call you right back then never does. Keep in mind. Even though your spa is under warranty. They charge a service fee of $200 to $300 to come out to your house and diagnose the warranty repair. So you're still out of pocket for warranty work. Would not recommend this company for anything. Shop where you'll get better service and a place that cares for its customers.

Simply Put: Avoid White Swan. They are scammers and liars. Aside from the fact that several…read moreemployees are borderline rude right from the start and act as though you are interfering with them watching their favorite TV show (read: annoyed that you ask questions), we extensively told everyone we spoke to there that we intended to place our hot tub at 105-106, before we purchased anything. No one told us this was not possible, and instead pumped us up that is was not an issue (it is in fact a Very Big Issue!). After installing the tub, we found out that the tub absolutely would not go above 104. This was not a small point for us and a very big part of our purchase decision, so for them to tell us "Sure! No Problem" again and again before the purchase was in fact a pile of Lies. When I later called them after the hot tub was installed to ask "how do we get it up to 105-106?" we were given a long list of absolute nonsense instructions that included - I kid you not - "Open up the circuitry and snip a certain wire - oh its easy - I just read about it - remove / install a certain resistor on your own (soldering??) - you can find directions on Reddit"... etc etc etc. All Lies, and most of these lies came from the owner Micah, who changed his story every time we spoke including "well I fully informed you that it could not be done (absolute BS - never happened)" and "well its a law in California to stop it at 104" - also 100% BS - there is No Such Law. I finally gave up and called other hot tub retailers to find out that due to manufacturers wanting the "UL" stamp on their products, they set it to 104 mainly due to hot tub installations in hotels and such where there is no way to know who is using it. One company - All American in Santa Clarita and SFV - sent a far more intelligent hot tub technician to our home where we discovered through his research and my own that the machinery inside the Artesian Spa was literally and permanently set to stop at 104, meaning 100% of the BS instructions from Micah etc were Never Going To Work even if I had been stupid enough to listen to his insane directions and - again no joke - start soldering resistors inside the machinery (No Effing Way I was ever going to do that). I had to call the machinery manufacturer to finally speak with someone who explained that the Artesian unit I bought from White Swan could only have the internal parts upgraded / swapped out (at additional expense of nearly $1000) to allow it to go past 104. I passed that info along to All American who promptly ordered me the parts and installed it. FYI, All American has a service fee of $125, as opposed to the White Swan service fee of $300 (big time rip off). This is all in addition to the original install including the White Swan tech leaving valves open so water was gushing inside the machinery upon first fill up. White Swan wanted to charge me $300 for them to "take a look" but I said F-No! and made it clear that this F-up was on them and they would fix it free. They capitulated and sent someone to close the valves that should have been closed on set up (we did not know about the valves). Their "Frog System" is also an expensive joke, with parts needing to be replaced often at a very high cost, and which you can only buy from their shop. It is no better than any other system, has more parts, has huge waste produced by these plastic capsules you constantly have to change, etc etc etc. Long story short I would never, ever recommend anyone ever buy anything from White Swan. We no longer even contact White Swan for hot tub issues and just go to the vastly more honest All American for all service matters who gets the job done fast and affordably. As I said in the start: Avoid White Swan completely.

If you need anything pool related, call Kyle!! Incredibly knowledgeable on all things pool. He…read morereplaced my 25 year old heater and 40 year old timer. He did it faster than expected, and had to reconfigure gas and water lines due to the age of my old heater. He even set my heater on blocks and gave me access to my drain. I will not call anyone else for anything pool related. I suggest you do the same!!

Kyle came over to give us a quote and ended up fixing some problems we had with our pool equipment…read more We were impressed on how knowledgeable he was in finding the problem and fixing it on the spot. Highly recommend his service. Not only honest but also polite- we will use him in the future and can't say enough about this young man.

When we moved into our home, the seller left the spa/hot tub and said it was working. Come to find…read moreout, it wouldn't heat the water at all. After searching high and low for someone who services above-ground hot tubs, I finally found High Flow Hot Tub and decided to give them a chance. Tony responded right away and was able to schedule a diagnostic appointment quickly. I was worried the repair was going to be expensive, but Tony worked his magic and got it heating again without needing any new or costly parts. The diagnostic and repair fee was very reasonable. I then scheduled a full deep clean to get it ready to use. Once again he showed up on time and finished the job spectacularly and quickly. I 100% recommend High Flow Hot Tub for all your hot tub needs. Their weekly maintenance package is also a fantastic deal.

I had a hard time at first finding someone to repair my hot tub, but I'm really glad I found High…read moreFlow Hot Tub. They were easy to work with, very knowledgeable, and came out quickly. The quality of work was excellent. What really stood out was how much time he took to explain everything to me. He didn't mind me watching and walked me through what he was doing step by step, helping me understand how the hot tub works. That made me feel 100% comfortable and confident in the repair. I'll definitely be using High Flow Hot Tub again in the future and would highly recommend them to anyone having issues

Inherited an above-ground hot tub and started having issues with breaker tripping. Reached out to…read moreseveral businesses on Yelp (many pool/spa places that do not do above ground hot tubs), and was able to have technicians come visit us very quickly. They were thorough and careful with diagnosing the key issue and also explained potential future pain points. We decided to repair after they talked us through pros/cons/costs and it's working great now.

The owner Sam is a little full of himself. He did preform some repairs, but did not fix the leak…read morethat I initially hired him to fix. When I inquired about the hot tub still leaking, he offered to return to fix the leak that I initially contracted him to do, but wanted to charge me another $289/hour to locate the leak, which I thought he had already fixed. Consumer beware. I would not use his service in the future. His rebuttal is revisionist history. So unfortunate that he feels he needs to lie to change the narrative. The new company that I am working with is TOTALLY different. Don't let him fool you. I rarely post here, but his company deserves an honest review. I also gave him a chance to make it right. He declined. So sad.

Cameron from SoCal Spa came today to check on a leak under my spa. He was very professional,…read morethoughtful and courteous. He took his time and was quite thorough in his inspection trying to find and correct the leak. This is the second time that I have used SoCal Spa company . The last time Cameron came he ordered and fixed the leaking heater. Everyone I've talked to at this company have been polite, efficient and very cooperative. I would recommend this company and Cameron as the technician

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.

Do not use this company if you are expecting a company that does the same old 15 min brush n go…read moreservice. As a pool contractor myself, I hate taking care of my pool. So I called Omar to see if they could take my nasty ass yellow algae infested swamp and make it swimmable.. and man did he. In fact, I was more than impressed with the work they do. I mean it's the whole package.. super cool guys that clean the pools that actually know stuff. I had them chlorine wash my pool, blast my tile and clean the filter. Pool looks like it did when I built it. Dope. Don't bother calling around. These dudes are the best. And Im extremely hard to please.. especially most contractors. I was actually anticipating that they would suck. Hahaha. Okay.. I was wrong. Anyhow call these guys.

My pool was in desperate need of help. Oswaldo responded immediately and began working to get my…read morepool up and running and it's never looked better. He's been very honest with his service and I'm very happy with their work. I highly recommend checking these guys out. You won't be sorry.