They started off great with the once a month treatments to my yard. Then they started coming sooner than the 30 day window. They started coming (for example) June 26th then again on July 6th. They would not come twice in a month but every 12-15 days. I called in June to request my date of service be only during the last week of the month. They said ok and kept coming every 14 days. I called in July to cancel the service and end the contract. The phone agent said she would have the supervisor contact me. I asked if I needed to cancel in writing and was told it was not necessary. Of course I never got a call and a text was sent while I was at work saying my technician was close by. I tried to call but I was on hold for 20 minutes. My card was charged for another month. I called again and got the same spill about a supervisor calling me back that never happened. Fast forward to today and I get a text saying my technician is in the way. I was beyond annoyed. I was serviced on Aug. 22 and again on Sept.11. Today is Oct 2! Once every 30 days was the agreement. Luckily, I was home and able to wait for the tech. I called while the company to let them know I had canceled their service and that I had contacted my card company and blocked them from making any more charges as well as locked my card. Again I was put on hold and then told a supervisor would call me. Once the tech arrived, he had been to my home before and he was very kind. I told him what was going on and told him he could collect the boxes. He said he understood and would cancel my service from his end. Much to my surprise (not!) I get a call about 20 minutes later for someone from the company. She apologized and said she can see the notes that I canceled in JULY ( it is now October) but she doesn't know what happened. I don't believe her. Nonetheless, skip this company if you need expected honest from them. The techs are friendly and kind. The "supervisors" are scammers! $85 every 14 days verses once every 30 days gets costly. read more

Terrible work, terribly overpriced. Tech broke my vent cover on installation leaving a large hole and the cage wasn't even flush with the wall then just left without telling me they had damaged my property. Took 3 calls to get someone to call me back and repair the poor work and no one ever apologized or offered a discount. Communication is also awful. Never gave advanced notice of when the tech would show up and she then came on a different day than what she had previously said and acted annoyed that I wasn't at home. To make it all worse there were never any mice even caught and I suspect I was scammed and told that droppings from prior work last year were fresh. The company didn't honor their warranty from work done last year because it was a different franchise owner. Now I'm having difficulty getting through to cancel the monthly service I don't need because I don't even have mice. Never use them. read more

Critter Control - Pest Control Near Me - Richmond, Virginia

Do Not Use Critter Control, I repeat , "DoNot Use Critter Control". I had Critter Control install cages around my vents to stop the birds from nesting in my dryer vent about a year ago. Unfortunately during the snow last week, the vent cover fell off. I contacted them to reinstall the cover and the worker said it was broke and he would write me up a work order. The replacement was $475.00 for 1 vent cover!!! I did not think that I should have to pay $ 475.00 yearly for the replacement of their inferior plastic vent cages. This is so wrong! Why is this company still in business???? Contacting the BBB!!! read more

I'm really thinking this is scam at this point. I purchased their services for rats in the backyard coming in from the alley. We really don't want them coming in the house. The salesman was super friendly and nice and answered our questions. Such as, is it dog safe? Do you dispose of dead animals? How often does service come out? Etc. He provided answers that we wanted to hear, 'totally dog friendly', 'yes', 'monthly', etc. So we signed up. They lay out 3 or 4 pipe traps with bait. We asked the person setting the traps if they were dog safe. I kid you not, they replied with, "you'll want to keep them away from the traps"... We took it in stride and just kept an eye on the dogs when they were outside. After 3 months, we asked the person checking the traps if they'd removed any in the 3 months we've been paying for their services. I really wish I was making this up, but their response was, "no, but the trap closest to the alley is always empty" The last straw was canceling (being told no fee for cancelation) and receiving a withdrawal from them 10x the normal monthly amount the following month. It took the following 5 days to recover the absurd amount they took and cancel AGAIN. Make sure you get email confirmations and everything in writing. I was gonna let this dog lie, but I just received another email from them for billing of another 10x the monthly agreed upon amount. DO NOT USE THEM, YOU CAN GET THE SAME EFFECT SPENDING $50 AT LOWES. all of this is an opinion based on my experience with Critter Control read more

wow!, be careful and make sure you fully explore your options with other companies and compare prices!. This company is on the expensive side and did not live up to the level of professionlism I paid for. Lack of communication during visits, and had to phone a few times to get updates and status'. I would not use, nor recommend this firm. I feel I way over paid for the work received. read more

Critter Control and Tim provided us with excellent and professional service in removing a squirrel from a space just under our roof. Tim was prompt, professional and highly effective in his role, and we are grateful to him and Critter Control for solving the problem that another contractor had failed to solve. I would highly recommend Tim and Critter Control to anyone needing their services. read more