We purchased a bed from this company and after about a month of owning one of their "High End" beds (the R9), we started noticing sinking depressions that we were falling into while sleeping which caused us to toss and turn all throughout the night and wake up with major back and arm pain. We can no longer sleep on our stomach due to the lack of support and if we do end up in that position, our backs get that hyper extended feeling. We haven't had a good nights sleep since owning this bed. We are so frustrated that we are basically stuck with this mattress and after thousands of dollars spent we still can't get a good nights sleep. We are sick that we wasted our hard earned money that we had been saving for just thinking we were finally going to get a good quality bed. Boy were we wrong! We have been in contact with the OWNER, Brian of the company from the beginning of our situation. After a bit of back and forth he decided he didn't want to "mess with us" any longer...so he just started flat out ignoring our many emails, phone calls and voice mails. I guess that shows exactly what they think of their customers and their sleep comfort. They have your money, so they don't really care about your comfort or sleep after that. We asked for a refund and were told no. We offered to return it for over $1,000 less than what we paid for it just trying to recoup some of our cost, and again were told no. Then we were just ignored. The lack of support, quality and overall care has been very disappointing. I would encourage anyone looking for a bed to buy with confidence from a company you know will stand behind their product. Look for one with a sleep guarantee and a proven track record of customer service. I unfortunately could never recommend Joplimo to anyone. We really wanted to make this work but unfortunately, our sleep was not of their utmost concern. There are many more details from our experience we could share, but don't want to get too in depth. Joplimo will have a response; of which I'm sure will not have all of the details to what actually happened. Just like they did when I questioned a few of the poor reviews I'd seen on other websites. Again, buy from a company that will stand behind their mattress and offer a FULL refund or sleep guarantee, too many high quality companies today are making that the standard. Don't settle, you will be so disappointed! -Update- We are having to replace the "FOREVER" bed ONE year later. They took away our lifetime warranty after it was purchased. They got our money. ~ It has been a year since I wrote in last and a year of AWFUL sleep! We have put off buying another mattress because we spent so much on this one. But we had no choice, our backs were killing us and since they refused to fix the bed or give us any of our money back we finally could stand it any longer bought another bed.It makes us sick that we wasted that much with this company!! I wish I could post a picture, you could see the 2 holes we are forced to sleep in. Buyers beware, apparently they can pull the lifetime warranty from you if they decide you are being a hassle. Which is the selling point they used to get us to buy their bed...it's forever! No, no it's not! read more

We bought a bed two years ago from some OTHER mattress company and were sorely disappointed in both the the time it took for delivery, the cost & lack of customer service. After two years the mattress we bought from the "other guys" was falling apart & our back & hips were paying the toll. We then saw Joplimo and decided to at least give it a shot. When we walked in we were greeted by the a super friendly salesman. I was honest upfront & told him our max budget and he said that wouldn't be a problem, that he would find us what we needed and wanted. He mentioned that any bed in the store could be made to custom fit our needs & budget. We tried out several mattresses and having been burned by the "other guys" I felt like "maybe Joplimo could work". I still felt like I should shop around though, so the salesman encouraged us to go out & see if the "other other guys" could match his quality and pricing. We simply drove 500 feet away to some other mattress store. As we walked in that store's customer service rep was helping another couple so we decided to browse and at least see the merchandise. As we started for the door, the rep said, "Excuse me is there anything in particular you are looking for?". I told him, "Yes. I'm looking for a double sided mattress". The rep laughed and rudely stated that, "No one has made a double sided mattress since 2001! NOT SEALY, NOT SPRINGAIR, NOT SERTA." He then boldly added with incredulity that we would have to get a mattress like that custom made! We laughed at his rude attitude and drove back 500 feet to Joplimo! We walked in, we told the salesman the story of the "other other guy" and started the process of purchasing our new bed. It should be mentioned that Joplimo made sure that we didn't go over our max budget by even a penny. We got our bed last night & it was the best night's sleep we've had in at least a year! Joplimo has made itself a lifetime customer. Thanks Joplimo! read more

On Nov.11.2012 my wife and I were on our 4th store that day shopping for mattresses. What we found out is, there is a lot of mattresses out there for sale and salespeople that don't know the product nor do they know what they are talking about. We stopped in at Joplimo Mattress store at 1922 E Independence St. in Springfield. The moment we walked in we were greeted by Jared and Brian L. and was asked how we can be helped. We said we were looking for a king mattress and base. We told them the type of mattress comfort we were looking for and after about 6 mattresses Jared recommended the Serendipity for it's comfort and firmness level. After spending several minutes on the mattress we were then explained the proper care, warranty, comfort guarantee, price assurance guarantee, and the accessories that can be purchased and that they would also pick up our old mattresses at no charge. I was so impressed with Jared and Brain L. with their knowledge of their products and their professionalism that I told my wife we should consider this mattress and this store for our purchase. I wanted to check out one more store so we said we would be back in a day or two. We returned the very next day and purchased the Serendipity mattress, the platform base, and mattress cover and decided to have everything delivered. Based on the number of stores and salespersons we spoke to, my wife and I believe we got a super price for our purchase. A few days later when the mattress was delivered they completely setup the frame, platform base and mattress at no charge. I am again impressed. We have currently owned this mattress approximately 1.5 months and we could not be happier. If you are looking for great bedding, good customer service, knowledgeable people, Joplimo Mattress is where you want to shop. I give them a 10 out of 10 for our purchase. U & D Tomanek Springfield, MO read more

Joplimo has been great to us. We stopped in at the Independence location with the intentions of just looking for a new bed and pricing them out at all kinds of places. My fiance and I had been there only five minutes when one of the sales reps, Chris, showed us the Grand Summit Set with the Charcoal pillows. It was love at first rest. Chris then explained the multiple benefits for comfort and cleanliness of the set and material, then showed us an unbeatable price. We shopped around a little longer, then came back about a month later. The quote given so long ago was still honored and we walked out with a new bed less than a week away. Nothing about this company has been more appealing than the quality of service and customer satisfaction they've given us and has shown other customers while we were there. Thanks, Chris and Joplimo Mattress! read more

The mattress is now rebuild. Cost $75 for pick up and delivery. Sleep on it 4 days and the impressions are becoming more evident. I guess I will have to go to a Springfield Mattress dealer so I can get a good mattress. They say it is normal. If that is normal for you I would be surprised. Brian has no interest in your comfort. only his personal gain. I tried to reason with Brian, the owner. He only was intent on convincing me how stupid I was and the understanding I had about the mattress I was buying could not be true. He is a bait and switch expert. You need to be very carful if you want to deal with him. With all of the other places on can go to buy a mattress this store should be your last choice. read more

Honestly this is the best mattress store in Springfield. My husband & I went all over town trying to find the perfect mattress for us for a good price & we definitely found it at Joplimo Mattress! As soon as we walked in the door we were greeted & felt very welcome! Then we told them what we were looking for and our price range & they worked with us to get the best mattress for us. The staff is very nice & knowledgeable. After we bought our mattress & brought it home i have been sleeping amazingly!! I would recommend going here before any other place that sells mattresses!! read more

I'm sleeping like a baby on my new mattress! I had a mattress that was several years old. I recently stayed at a hotel on vacation and I slept better than being at home; so I knew it was time for a new mattres!. My friend referred me and I was very appreciative because I knew nothing about mattresses and I didn't want to just throw away my money. Everyone at Joplimo was very helpful and made it an easy decision on which mattress I needed. I didn't feel rushed or pushed like other stores I visited. read more

We visited the Joplimo Mattress store on Independence in Springfield today. Jared is VERY knowledgable about his product and not pushy or arrogant or one of those car salesman type of sales people. When you have a good product you believe in, a "pitch" isn't required. We ended up purchasing---such a pleasant experience all around. We will get our "Forever Bed" in about a week. We will continue our review after we sleep on the bed for a while. Thanks for such an easy and memorable experience. read more

#1, we love our mattress! The staff is very knowledgeable and friendly and helped us find the perfect mattress. The owner of the store was actually in the store while we were in and was very accommodating and even offered to personally deliver our mattress free of charge on his way home from the store that evening. We highly recommend them for all your mattress needs! read more

The sales staff and especially Brian was especially knowledgeable. They were helpful with all of our questions. There was no pressure to buy at all, they just wanted to please us and that was great. I especially appreciated that the company was locally owned and operated and gave back to the community. I highly suggest that anyone come here and see for yourself. read more

Just bought my first memory foam mattress from these guys. My husband and I went in and laid on every mattress in the store but kept coming back to the same mattress. The guy we dealt with was great and gave us free pillows and sheets with our purchase. Really wonderful guys that work there. We will be coming back for a guest bedroom mattress soon. read more

Great customer service! We bought our king size mattress from them a few months back and it's great! Half the price of the identical mattress at Haverty's. Today we returned to buy two twin mattresses for our daughters and they worked with us again to get them before Christmas. Great sales help without feeling pressured. And great prices! read more

We recently purchased from Joplimo Mattress and can't thank Jared and Jeff enough! I had back surgery a few years ago and our new mattress has made so much of a difference in how I feel every day. THANK YOU! read more

Go see Ryan and Brian at Joplimo on Independce in Springfield. They are both very helpful and patient. We were very picky about our type of mattress and they helped us find the perfect one for us. read more

It's now been a year since we bought our bed. We did have an issue with a body impression. The manager of the store took care of us and we had an awesome new bed within a week. Still satisfied. read more

We appreciate Ryan's knowledge and super customer service. We are loving our new bed