I started coming to this vet after I decided to keep a found kitten. Kitten was injured and I had…read moreto get her to an emergency vet right away. She needed stitches to be removed 2 weeks later. Life Care was suggested and I was looking for a new vet, so went to them. Decided to stay with them. Most of the doctors have been great. Most techs have been great. I think it's the ownership and staffing/scheduling; as I've noticed in the year and half or so I've been going, front desk staff changes. I've also not seen one of the techs I remember when I first started going there. They aren't retaining support staff and I can guess why they leave. The appointment/record entry is questionable. Regardless of the reason for the appointment, it has been entered as "wellness exam" 9/10 times. When you go to schedule via the portal- there aren't appropriate choices, or comment sections to add info. When you do think you picked the appropriate choice/wording and later check/look it up - the info has changed to generic "wellness exam". No idea of price until you get there and they suggest how to proceed and have you agree. Except for the very first visit, I'd usually never get out of there without paying at least $150, or in that ball park. I said, AT LEAST. Not "on average", but as in, no less than. Every. Single. Visit. Hundreds of dollars for blood work labs, before anything that requires anesthesia (dental cleaning, etc.) Go in for an issue, suspected injury, illness- whatever- and you drop over a hundred for exam, then more for meds. Then a follow up is scheduled for a week or so out- which again costs you over $100. My most recent visit was the deciding factor for me. They suggested a flea and heartworm preventative for my older cat (at the appointment) and I thought that made sense. I was all ready to get the med, when I asked about it for my other cat at home. The tech said they'd have to see my other cat in office before prescribing it for her too; mind you- that was the kitten, who'd constantly been there (as in, about every month) her first year of life for regular wellness exams and preventatives, etc. Refused to give the med for her without seeing her in office, but didn't explain why what was necessary. BUT wanted to send me home with the med for the cat at the appointment. WHY would I treat one cat with a flea preventative and not the other cat at the same time? What would even be the point? That is what I told the tech, and refused the med. I knew already, and didn't want to accept it... At that point and after all the other money spent there over the period of a year and half and red flags- it was completely clear that this hospital ridiculously over charges. Offers urgent care, but somehow the appointment will be days away- but will still be charged urgent care pricing...One way or another; either by exorbitant pricing for certain services, or by over scheduling/unnecessary exams. I have to go elsewhere.

I will not be returning here. I reached out near the start of business and was told I would receive…read morea call back shortly regarding an ongoing life threatening situation with one of my pets. after no call back, I left a review expressing my disappointment at the communication regarding this situation and life care responded with private information regarding my pet, their condition, and potential treatment options while not addressing the fact they never called me back and insinuated that their lack of communication was somehow my fault. additionally the situation at hand had been discussed with a specific vet and I had a verbal agreement of the process of care, and it was only due to this verbal agreement that I agreed to change vets in the first place, but being a critical thinker I understand that policies are polices for a reason and focused my review on the lack of communication. so not only did I not get a call back regarding a life threatening situation, the verbal agreement (which was not mentioned and not the reason for the review in the first place) was not honored, and they violated my and my pet's privacy. Do better, own your own behavior and the negatives that come from that, in addition if the receptionist named Kim is unable to be professional and respectful when there is a valid complaint, they should not be in the position to answer the phone.

Sat in the waiting room watching sick and injured dogs and cats go by into the inner sanctum. I was…read morehumbled and in tears myself to see dogs on stretchers with weeping parents following. What a quality hospital when your pets are suffering. All staff focused, concerned and professional. I hope I don't ever need them in an emergency, but was quite impressed.

This hospital doesn't care about your pet. This is my own opinion so take it as you will. I brought…read morea stray cat in Sat morning at 2am. I called first to make sure he could be seen and was told they could get in at 2:15am. So I drove the hour plus drive. They took him in the back and I filled out paperwork then sat there. I kept thinking I'd be seen soon so I kept waiting. They gave me a waiting room so I thought any minute now a doctor would come in. I waited there until 6am until a Dr finally came in to talk to me! 4 Hours! Then she proceeded to tell me every reason they couldn't help him. All I wanted was for them to get fluids in him to start getting him to feel better then I could continue force feeding him at home. I was so tired I couldn't think. She convinced me to put him down. Then I found out he was sitting in that cold steal kennel all by himself. I would've sat holding him out in my car had I known we'd both be waiting for over 4 hours. I HATE that they didn't just respect my wishes to get fluids in him so I could buy some time to take him to my real vet, who is amazing. I couldn't even see him when they were putting him down. I was told he'd have to go through more pain and agony becuase it's a different procedure if someone wants to watch. Now that I've had time to process everything, I hate that I went there. I feel so bad I let this kitty down. Just before we had arrived he started meowing at me and I told him it was okay, I'm taking you to get fixed up! But instead I drove home alone. Find another vet hospital if you can. In memory of Scout who was a stray but found someone to love him.

Super friendly and accommodating with my schedule. Amazing with my animals and the dogs actually…read moreget excited to go there which makes life easier!

Didn't listen to Owner regarding dogs limping and shoulder possibility. Charged for 2 visits at…read more495 and 455 for labs and librela. Took the dog for a 2nd opinion and vet said just looking at him he had a mass in his shoulder and librela would not work for his condition. Recvd new dosage on Caprofen and vist only cost me 144.00

So caring and knowledgeable. Both our girls had the best care with this team. Tella and Lindsay…read moreboth are no longer with us and without the help from the doctors, techs and nurses here we couldn't have made it through. Thank you for your kindness. We have their paw prints.

For over 25 years we have been trusting the care of our Westies to Stillwater Veterinary Clinic…read more Champions, Showdogs, "pets", mothers, puppies, "rescues" and seniors have always received excellent and appropriate care. The Drs, Techs, and Front Desk Ladies are always great. Our concerns have always been addressed, the advice always helpful, and we feel we are part of the team. Dr. Laura Decker is wonderful to work with, and really knows Terriers! Westies can be pretty sceptical meeting a new person at eye level while leashed, she takes the time to let the dogs get to know her voice, and has a gentle touch. By the time she touches them they are eating treats out of her hand! This is a rare talent! We have encouraged our family and friends to make this Clinic a part of their pet's care. Thanks to all of you for the wonderful and professional care we have been given all these years, Sally and Dave E.

What a great experience for me and my dog Bowie. Dr Novak was very kind, knowledgeable, and a great…read morecommunicator. Bowie was incredibly calm the entire time, even through 2 shots and a blood draw. I highly recommend SSP Animal Hospital to everyone with pets. Oh, and they're reasonably priced and don't force any procedures, vaccinations, or meds on you. I am VERY impressed.

Can't say enough good things about this clinic. We changed to this clinic a few years ago when our…read moredog needed to be seen and our regular vet couldn't "fit us in" despite having been at our former vet for 30 years. Dr. Pressman got us in the day we called and spent almost 2 hours with us. Dr. Pressman's care got us a few more weeks with our terminally diagnosed dog. We also have several other pets-dogs and cats. Our pets have always had excellent care at this clinic-even in emergent situations. They were able to do successful surgery on our 24 year old cat-most vets would have opted to put a 24 year old cat down. We have had several of our animals need surgery-all successfully done with great care. We have never been turned away. When we have needed help after hours, the on call Vet has always called us back quickly no matter what time of the day or night. The negative review mostly seem to center around cost. News flash-having pets is expensive-Vets are doctors who go thru years of training. Getting into vet school is more difficult than getting into med school. But these patients are animals that are unable to communicate to the Vet what is wrong. Pet parents need to give the Vet all the information-symptoms, behavior changes, etc. The equipment, medications, supplies, and support staff cost money. The same services for a human would cost a great deal more. We drive 45 minutes past multiple other vet clinics to see these Dr.'s. I am more than happy to pay for the excellent, compassionate care we have always received from this team of Dr.'s. My pets are priceless to me.

This place is all about money. They don't care about your dog, cat or parakeet. I moved to Lake…read moreElmo and needed to bring my dog in. I asked if they had any openings and was told they just had a cancellation. I took the cancellation and then I was charged for an emergency visit. Next, my dog (17 years old) needs a groom and I simply needed an updated rabies shot. I was told I had to pay $135 plus the rabies shot for an exam. Rip off. Who needs an exam for a 17 year old dog? I simply wanted to make him comfortable during his last months.

I got a new kitten a few weeks ago and requested an appointment at cedar pet clinic. They gave me…read morean appointment 2 weeks later, which was fine with me. I didn't have any urgent needs so I was okay with waiting, but once I got there, after confirming my appointment that I had for over two weeks, I was told that the vet had been double booked. I do understand that emergencies happen and they were apologetic about the long wait time I endured, but I just needed vaccinations for my kitten. With my other cats, that is a 10 minute appointment at different vet clinics in my hometown. I was at cedar pet clinic for about 2 hours to get two vaccines. They did include a "complimentary" blood test, but on the receipt I got, there was a charge for $111 for testing of the blood. Overall the appointment cost me $325 including the $50 appointment deposit I was required to pay, they did apply that to my total, but that cost still seems insane for vaccines, which was all that I really wanted/needed. Overall my experience there wasn't bad. The staff was nice, but I did not feel that the appointment was worth over $300. I also got a quote for a neuter and microchip in the $800 range which is insanely high in my opinion, especially when programs for low cost spay/neuter are out there and easily accessible. It was odd that they took my kitten into the back to perform the vaccines and everything else they did, but maybe that's just how things are done these days, but it did seem odd that they couldn't give him a few shots and draw blood in the room with me. Again, my experience here wasn't bad, but for the cost and the wait time I experienced, I will not be returning to this vet clinic and I would not recommend taking your business here.

We had Dr. Eric and his assistant come to the house to put our senior dog asleep…read more Dr. Eric talked us through each step of the procedure-going into another room while we spent time with our dog after giving her the shot for sleep and again after the final shot. He was calm and caring. Really focusing on us and what we could expect. A few days afterward, we received a floral delivery and a sweet note from his clinic. I can't tell you how much that helped in our grief during that time. We picked up our dog's ashes which came in a pretty wooden box along with a card from the box company-a tree had been planted in our dog's name. How cool is that!?

Apparently there's a nonrefundable fee for the appt but the receptionist didn't explain any of…read morethis. Last minute thing came up on Monday morning so I called to move my appt to later that week. Nope, apparently the $70 fee is forfeited and I have to pay another $70 for an appt later that week. Receptionist lady said I needed to call 24 hrs in advance which would make it Sunday, the day they're closed. Greedy.

My dog and I have had an amazing experience at Rivertown! When they say "Fear Free," they really…read moremean it... I can say to my dog, "we're going to the vet!" and her tail starts wagging because she knows she's about to be loved on, even when she needs to get s-h-o-t-s. Rivertown has not only been an amazing partner in my dog's routine care, but they're so flexible. They've fit us in for emergency visits (I have a dramatic dog, and I'm a worried dog mom), have let us pick up flea, tick, and heartworm meds quickly and without hassle, and even fit us in for a last-minute routine test when I didn't realize we were overdue! Maggie was spayed here by Dr. Garlie and I couldn't find her scar even if I tried. I've never seen a dog heal so quickly and without any issues at all! While the price may be higher than other local competitors, you truly get what you pay for here, which is incredible staff and service and knowledgeable, caring doctors who make each visit an amazing experience for your pet.

We love the whole team at Rivertown. They are knowledgeable, and genuinely care about the animals…read moreand the people. I have trusted them with caring for our pets since they opened.