****UPDATE****
Recently brought my newest fur baby Kylo to…read moreAt Home. We brought him here initially because of the great experience we had in the past. Our Favorite vet, Dr. Kate, is no longer here. I brought Kylo in to get chipped because we have another cat with a weight problem, so we got feeders that work with chips. They do come with collar tags, but our cats are strictly indoor cats, and are not used to collars...so chips would work out best in the long run. We scheduled an appointment to get Kylo chipped. When Dr. Pepin came in, she first advised me that I should have had him chipped when he was neutered. I told her that at the time, it was not an issue, and it was an expensive option, so we didn't feel the need for it. She then told me that it's a big needle and it's better for it to be done when they are already sedated...I understood, but at the same time, we didn't need it done, so it is what it is. She still seemed to judge me, and said, "well, maybe you'll be better informed next time." She then proceeded to tell me they would try, but that the last time Kylo was in, he was a bit troublesome and they might not be able to do it because of his behavior. The last time he was there, he was a kitten. He has NEVER been aggressive, or any sort of problem whatsoever...I asked why she would say that, and Dr. Peppin said he was a problem at the end of his visit, which I don't believe for a second. He was a baby...She then discredited me and said "well it he was a problem at the end"...What end? Then aske if I was sure that we never had him chipped. I said I was positive, and she said, "we'll scan him just to make sure your memory is good". How condescending can you be? I loved brining my animals here, but this ruined everything. When my elderly cat who was 18 yrs old died, the doctor at the time was the sweetest and most supportive person I could ever hope for. Dr. Kate. Dr. Pepin, the opposite. I will be leaving At Home because of this. The judgement was unexpected, and definitely unjustified. I am a pretty confident person. I would not say I am overly sensitive, I can take abuse, but I love my cat, and I always have what is best for him in mind....So I didn't have him chipped when he was neutered, well that was a year ago, we are past that now...do I wish I would have done it then, Yes...but can I do anything about it now...No...But to be told, "well, now you'll be better educated for the next time"...as if I am some ignorant a hole pet owner, was too much. Goodbye. My family, who brings all their pets to you, will be leaving. It was a good run, and the rest of the staff for the most part is probably great, but this was the straw the camel didn't see coming....