I cannot say enough good about Cronic Disasters Services and Service Masters by Cronic. The morning our family was leaving for vacation the boat in our garage caught on fire. We caught it in time so the garage and house didn't burn down but our garage sustained a considerable amount of smoke damage and the boat wrecked. Our insurance company recommended Cronic to us and they showed up at our house within 30 min of calling. Knowing we were supposed to be leaving on vacation, the staff at Cronic's assured us they would work directly with our insurance company and would take care of everything before we returned home from vacation. We were able to go on vacation with a peace of mind knowing Cronic and our insurance company were working together daily. They even made sure to only call us when absolutely necessary so we could focus on the vacation. When we returned home we walked into a brand new garage that looked better than when we first bought the house. A couple weeks later they arrived with box trucks to unload all the stuff that was in our garage during the fire but they had cleaned, deodorized, and even organized everything. What appeared to be a nightmare turned out to be a blessing in disguise. Cronic and their favorable reputation with our insurance company not only gave us a great peace of mind but they did outstanding work and truly helped us to focus on our vacation. The bill was only our insurance deductible and the fact that our insurance company recommended them over everyone else spoke volumes to us about their integrity and reputation. On a side note: I don't understand the people who post the negative reviews. One person said "they are obviously in bed with insurance company" and another person says "nothing like taking advance of the insurance company..." It appears all the negative reviews are subjectively based on emotion on not truth. I am willing to bet for everyone one negative review posted, there are 40 positive reviews that people haven't posted. Unfortunately in our society, we tend complain more than praise (myself included at times). Here is praise for you Cronic Disaster. Thank you Cronic team! read more

I worked with Ryan and Mike . The floors, in practically my entire house , needed to be replaced because of a leak I had in the kitchen. Ryan & Mike made a tough situation so much easier. Ryan was the project manager and was very responsive and responded to my texts straight away. He kept me updated with what was going on and made sure he asked what I wanted or needed. Plus he worked with his crew to get the job done. Mike did the finish work on the baseboards. He's truly an artist he did such a great job and nothing I brought up was not fixable or doable. I always got a positive response from him - whatever question I had was taken care of. No problem. They also cleaned up after themselves every single time and I really appreciated that. I highly recommend them. I'm just really pleased with the service they provided and how easy it they made the entire project. I'm grateful I hired Cronic and I got Ryan and Mike on my team. read more

Monday after Christmas we discovered water under our 2018-installed bamboo floor. We called USAA that day & Service Master and Cronic Disaster Restoration & Construction showed up the very same day. Service Master ran floor dryers and dehumidifier to dry out the damage, demo'ed the damaged floor, and prepared for Cronic to come in and lay down all new flooring, paint, replace base boards... they did it all on time and under budget... They worked around my family's and my schedule, they allowed us to make up our deductible through cost savings and avoided cost. In short, we got brand new flooring all the way through the house (except the bedrooms and bathrooms) with zero out of pocket expense. They were timely, clean, prompt & efficient, and did top quality, craftsman work! We love the project, and would gladly work with Cronic Disaster Restoration and Construction again any time we need work to be done. read more

We could not be more satisfied with the services provided to us by Cronic Disaster Resotration and Construction! From the moment we started working with Bruce, Mike, Aaron and the rest of the Cronic Team, we were treated with respect and professionalism. Their, ever constant, excellent customer service, responsiveness and communication with us during the restoration process was so refreshing. Mike and AAron were efficient and knowledgeable, always courteous and considerate and their work was superior! They were so fastidious and efficient and took such pride in the job they perfomed. We were very impressed with them and would not hesitate to have them back in our home if we needed their expertise again. Cronic hit a home run with us and we would not hesistate to recommend them to anyone! Thank you Cronic for coming to our rescue! Ron and Marilyn Dowling read more

Overall a favorable rating for Cronic related to water damage mitigation and repairs in our kitchen area. Some delays were encountered due to a change over of project managers and a subcontractor backing out. Service Master was outstanding with the mitigation, and once the subcontractors were fully aligned the work progressed seamlessly and with excellent results. I would especially recognize Scott Yarborough for his carpentry repairs, and Westwood Flooring (James and Sean) for the hardwood floor repairs and refinishing. Scott, James, and Sean can work on my home at any time, completely satisfied with their professionalism and expertise. Additionally, a special thank you to Ryan Emmerling, our AAA insurance representative for his advocacy, follow up, and professionalism. read more

A big shout out to the crew at Cronic, especially Ben, Angie, Jerry and Neal. Having water damage in my bedroom, utility room and kitchen was extremely stressful. Ben came in and did an estimate and detail by detail fully communicated to me what the process would involve and the time line from start to finish. Angie coordinated the work to be done, step by step with the contractors. Jerry did a great job replacing sheet rock and painting. Neal moved appliances out of the way and still kept them functional for use for my convenience. Also, Neal did a great job with trim work. All of the folks at Cronic were very personable and helpful. I must say that these folks did a great job and I would highly recommend them for any disaster service. Thanks guys! read more

We suffered roof damage during the Feb 12 2019 snowstorm. Cronic managed the emergency and long term repairs that included structural roof damage repair, asbestos removal, ceiling repair, replacement of vinyl siding, fencing repair, painting, carpet replacement and gutter replacement beautifully. Ryan and Kayla juggled schedules and made it all happen, Brad and Aaron painted, did ceiling texture and pieced together discontinued siding not made anymore, Nick and Jerry did fencing and shed repair, odd jobs and made sure nothing was forgotten. The whole crew was professional, friendly, courteous and helpful. They answered questions and addressed my concerns and made the whole recovery process so much easier on my family and myself. read more

I can't thank Mike enough for the incredible work he did on my kitchen remodel after a dishwasher leak! He was amazing! Very communicative about schedule, always checked in with me when doing work to make sure he understood what I wanted done and that it was done to my satisfaction, patient with all my questions and inquiries, great sense of humor, and above all his attention to detail was awesome! Mike is very professional, incredibly skilled and conscientious with his work - dry wall, electrical, plumbing, subway tile, etc. There wasn't anything that Mike couldn't do and do it well and always with a smile on his face! Kudos also to Matt for the great job painting my cabinets - they look amazing! Thank you! read more

I feel I must post due to our relationship since March. Monarch Charter School encountered a flood on March 22 2019,I can only say wonderful things about Ryan and the crew that got us back together. It was a hectic three months with workers in and out and continuing our school day with kids and crew at the same time. Ryan always made a point to keep us informed of the progress and the crew was mindful as they worked and that they were in the company of littles and to conduct themselves as gentlemen . From the insurance side to the completion of work, i would highly recommend Cronic services and would want Ryan on my team any day of the week. Thank you again Cronic for getting us back together. read more

I recently had the pleasure of working with Cronic Disaster Restoration & Construction for water remediation services. From the moment they arrived, their team exhibited professionalism and efficiency. Their prompt response to my water damage situation was commendable. Throughout the entire project, communication was excellent, keeping me informed at every step. They went above and beyond to make sure I was comfortable with the process and answered all my questions. I highly recommend Cronic Disaster Restoration & Construction for their professionalism, attention to detail, and commitment to customer satisfaction. Thank you, Bruce, for turning a stressful situation into a positive experience! read more

We suffered a water loss last month that quickly spread to our kitchen, dining room and bathroom. After the mitigation company was completed, Cronic was promptly out to inspect the damages and get moving on the repairs. If it wasn't for Cronic working directly with my insurance and negotiating flooring replacements at the ever growing current costs of goods, I would never have gotten the flooring that I wanted. I was able to not only get the costs I paid for my original floor, but I was able to upgrade to a new product. The staff at Cronic was super helpful, knowledgeable, and courteous. I would recommend them to anyone I know. read more

I was visiting my family for the holidays in Michigan when disaster struck my house in California. A pipe froze and broke flooding my bedroom and several other rooms. Fortunately, my insurance company directed me to Cronic Disaster Services. Damage restoration was conducted in a timely and professional manner. Work was done even in difficult weather situations. Everyone was friendly and helpful and I recovered from this disaster with great confidence in and appreciation for the work of Cronic Disaster Services. I highly recommend their work. read more

Recently I have had two water losses. One in the bathroom and a roof leak. Ryan and James came out to meet with the adjuster to gather the scope of work needed for repairs. Ryan put a tarp my roof in a timely manner and made sure my home was safe from the coming rains. I couldn't make it home before he got out there so he met me at my place of employment to sign all paper work needed. Bruce came out after Ryan and James just to double check and make sure nothing was missed. I appreciate the attention to detail that they have put on my home. read more

These guys were great with getting the work done but off to an extremely slow start. Once Ryan had Mike Shoulders in place things progressed really well. Ryan was very professional as well as Mike and most of the crew that helped him. We had work done in addition to the insurance work and with the combination of both Ryan and Mike's expertise we are very happy. They constantly assured us that if we weren't happy they weren't happy. I admire Mike's willingness and skills to make and put in some features you don't normally see in a home. read more

Our home in Shingletown had some water damage done to the upstairs and lower bathroom which involved demo and cleanup, the process took awhile before we could start the new construction, but the wait was well worth it. Rusty was our carpenter and the workmanship was excellent. I cant say enough on how impressed I was with his work ethic . If I was still working in the construction trade, I would hire this guy in a split second. Cronic is lucky to have this gentleman's craftsmanship. read more

After the carr fire we hired Cronic to rebuild our home. We were very satisfied with their response time, their empathy, and their flexibility when we needed to make changes. Holly Roston has a great eye for design and was able to blend our style preferences. She helped us make a beautiful home. I would recommend Cronic to anyone who is in the need of restoration or building a new home. Thank you Jeremy, Holly, and the Cronic team for making us a beautiful home. Greg & Terri Hill read more

I live in Shasta Lake and just had an old ceiling on a porch replaced. Mike did most of the work and he is fantastic and very nice and enjoyable to talk to. The job he did id really excellent and I would recommend them to anyone. I have a light that needs to be replaced and when I can find one I will call them again and have them do it as I can't climb any more. Thank you Mike and the guys that helped you for a great job. Ronnie Widener read more

They were prompt, pleasant and very knowledgeable. The project manager was a joy to work with. They worked around my schedule and kept in constant contact with me. The sub contractors they used on the project were also very good and knowledgeable. This was an insurance project and they dealt with them so I didn't have to. I would use them again. For the way they handles this last project I had, I would highly recommend them. read more

I just want to say that this company and all of their employees were very professional, friendly and very accommodating towards our issues and needs, and they did a great job here. And, yes, I would recommend them, as well as use them again in the future if necessary. Great Job!!! read more