MOLD REMEDIATION. I had a huge leak from my faucet and the cabinet and drywall got wet. Michael…read moreRothrock came out and gave me an estimate the day after I made the call ! He took the time to answer all of my questions. I called him several times and he always returned my calls. MOLD REMEDIATION is not cheap ! It is a tedious and labor intensive process. Ryan Gilleon did a fantastic job with the mold removal (there was a significant amount of mold forming--so I made the right decision). He was professional, courteous and very kind. Patty and Brittany -- who work in the office -- super nice and very helpful. I highly recommend the Redding branch of Service Master

Had special need cleaning which required special type of service. They had team there in 2 days…read moreDeanna and Katie did exceptionally good job for what they had to do.

Small kitchen and dining area (approx. 207 sq.ft. all together) remodel = 6 month, 8 day…read more In May I had water damage in my kitchen. NorCAL's owner, Owner F recommended that I replace the entire houses flooring. I said no and am happy I did. Dealing with owner M and owner F was frustrating which is strange because they had great reviews. Turns out those reviews are from the previous owner. That should not be allowed. I felt as if I had to manage my own project. Anytime I would ask about when something would get started or completed, I was met with "its day by day, I can't tell you any of that, this is just how it goes". Or I would get no text back at all. Their communication and planning are weak. First I signed the contract and fully designed everything myself. I sent item numbers and where to get the products. I only asked if we were on budget. Everything was torn out by a different company in June. NorCal did not start the rebuild for a long time. The house just sat there. I moved out mid May. NorCal's Owner M said that it would be done October 3. In the beginning of NorCal starting, there were 11 no show days where I was told workers would be coming. I felt like the project was going nowhere and when I asked what was going on I received excuses. They had literally missed more work days than they had come to. To make things worse, I noticed a rodent issue due to the demo it allowed critters in (this was not their fault) I paid a good amount of money to seal up my house and make sure the mouse situation was resolved. I also asked owner F to make sure that while they worked, that no one gave rodents the opportunity to get back in. Due to mismeasurement Owner F told me that we would have to replace and downsize my door that goes from my kitchen to my garage and that I would need to pay out of pocket, not my insurance. This was not part of the plan. After some research I realized that making the door 2 inches smaller would have been in violation of CA code. A NorCal employee came to do the door and left the job with the door completely off the hinges. I went to my home to find this and I had to use trash bags and duct tape to seal it off myself. After the no shows, poor communication, mismeasurement, adding the door, very little work getting done after 4 months and leaving the door open, I wanted out of my contract. I made my first complaint to Owner F . He told me it is their legal right to "show up once every 90 days" to avoid contract abandonment. I felt as if I was being held hostage. Watch out for the contract with no start or end date. It ONLY protects them. NOT YOU. Lesson learned, but also unprofessional of him. This kind of behavior doesn't inspire trust. Owner F seems to have a way of speaking to people as if he is in a place of power and he REALLY enjoys it. If you have a complaint, too bad....and let me tell you what part of the contract says we have you by the balls...... is the overall vibe. Work started, then came to a standstill: Owner M explicitly told me that no work could go further until the countertops were in and another company was in charge of that, so we were waiting on them. Shortly after, I started getting emails from Lowes about paying the remaining amount for the countertops. I called the company that was to cut and install. Turns out the countertops were not paid for and materials were never even sent from Lowes to the folks who cut and install them as Owner M stated. The countertop company said that all of her emails and calls to NorCal went unanswered. Owner M said that Lowes told him that they would send the materials and get them installed, then he would pay after. The countertop company told me that Lowes would never do that. I had been asking for a door knob for weeks to go out and do laundry. I was met with no response. Every time they did something, it was half way done, then it just sat unfinished for days. This set back the completion date for my home getting done and was totally avoidable. My Significant other finally decided that he needed to get involved after hearing a very rude conversation on speaker with Owner F and knowing that owner M was giving me the run around with the countertops and door knob. He went to their shop and had a chat with owner M. Owner F was not there. My S.O. said it was all excuses and getting ridiculous, if they couldn't do the job then they should have let me find someone else who could. After he left their shop, I received a text from owner F stating that if my S.O. ever comes to their shop or speaks to any of their employees, he will get a restraining order. This was the last straw for me. Owner F 's response was an overreaction intended to intimidate us rather than take any responsibility for their poor service and lack of communication. There were more issues but I think you get the point. Construction is stressful no matter what but this was so much worse than I had imagined. Be sure to look at your contract.

I'm not one to leave reviews, especially bad ones. Ever…read moresince the new owners recently took over, the service is pathetic and they serve a large side of attitude with every phone call. They provided subpar work and then failed to cover their mistake. Use caution when dealing with these people. Fortunately, we did not have to pay for their "service" as this was an insurance claim. Highly do not recommend.

We had an amazing experience with Rush Relief Restoration Services from start to finish. The team…read morewas professional, reliable, and paid attention to every detail. They completed the work on time, kept everything clean, and communicated with us throughout the entire project. The quality of the work exceeded our expectations, and we couldn't be happier with the results. I highly recommend them to anyone looking for honest, skilled, and dependable contractors.

Daniel, Jake and their crew were amazing! Did a complete restoration on our rental apartment and…read morecame in on time and within budget. Their communication was amazing and the office staff was so friendly and helpful! I would use rush again in a heartbeat. We love the job they did!

We had water damage from a swampcooler that flooded out the master bedroom. They came out took lots…read moreof pictures & submitted an estimate. When cleared by insurance they began working immediately. They where very friendly, courteous, informative, proficient & clean. The work they completed is a 10 out of 10 excellent job . I would like to thank Kip,Frank,Roy& Adam for doing an excellent & clean job THANK YOU

Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company and they had a mitigating company come to dry our home out and investigate the scope of damage. That company did such a great job in all aspects, that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work and so, we agreed to go with these guys. Today, we're looking at a nightmare of a situation and regret that decision deeply. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level in various areas, rather than what the job would call for, a "self leveling medium". 2) CRBR failed to insulate & seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager Kip, became argumentative, dismissive and unwilling to resubmit anything new to my insurance agent who remains open and wiling to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of damage & failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least the kitchen- corrugated cardboard). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did no fix the issues but only made them worse or in the best case, did not address the problem altogether. Luckily my wife and I were present daily to catch some of these practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, I would not recommend this company to anyone, especially if you are not there to understand what's happening. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to use of proper material and good workmanship. At this point it would be in their interest to start offering a full reimbursement, and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago, and the underestimated work which has been paid for, remains undone. Steer clear from this company.

Rainbow International and John Vance recently took on the repair work after a complete re-piping of…read moreour house (this included roughly 30+ holes made throughout the house by the plumbers, John handled proper containment, water mitigation (for those who don't know the simple explanation of this is drying out soaked wood, which requires lots of fans and sometimes even a heater), replaced drywall, texturing, and painting. This was not an easy job but John did an amazing job in his handling of this project. Whether it was his professionalism or the quality of his work he exceeded expectations every step of the way. In the process of filling in all the holes left by the plumbers re-piping of the house, mold was found and Rainbow International was able to handle this additional project without issue. Thank you for your assistance and professional handling of this project! Overall extremely satisfied with John Vance's work! Would highly recommend to anyone in need of water mitigation, mold disposal, and drywall/repainting after a re-piping project!

if I could give NO STARS, I would. After unpacking the…read morestored boxes from our roof caving in during a storm, we discovered that the workers through everything in boxes without ever cleaning!! Asbestos-ridden attic insulation was packed with our clothes and household goods. Would never recommend this company.

Carl, Estimator, Project Manager came to my house this week to look at a water issue on my porch…read moreoverhang. While the issue, thankfully, was not as serious as I had thought and feared, Carl was thorough, thoughtful and respectful. Being an older single woman seems to present some people, especially "servicemen", with the opportunity to speak to me and treat me as if I am an idiot and assume they can take advantage. This was certainly not the case with Carl. He made helpful suggestions for how I could follow-up with a different type of service and left me with useful information. While my issue did not require the scope of work done by Chronic, I would definitely reach out to them in the future if I ever did need their services.

Our family recently worked with Cronic Disaster R&C to follow up after my nephew had major water…read moredamage from the January 2023 storms in Redding, CA. Ultimately, the ceilings of the master bedroom, bathroom, kitchen, living room, and dining room caved in in varying degrees. Asbestos was found and CDRC worked closely with the abatement company to be sure they could begin reconstruction as soon as the house was abated. They were timely and began work immediately. Their work is meticulous and their communication, which includes promptness and follow-up, is superior. They were a pleasure to work with. We HIGHLY recommend the CDRC team and will use them again at any opportunity. Thank you to Frank, Kala, and everyone. Job well done!!

I cannot say enough good things about Servpro of North Shasta. When I called and Julie answered the…read morephone she was more than helpful dealing with my disaster. Almost immediately I received a call from Marty who come to my nerves and assured me that everything would be OK. When Marty and Ken showed up they explained to me about the moisture in my ceiling and walls and flooring. From there they gave me a plan of how they were going to tackle the situation. I no longer had to worry about the mess or any more distraction from my pipes breaking. I highly recommend Servpro, Marty, Ken, Mike and Julie as a catastrophe response team. Thank you so much for being there for me. Victoria

When you have a water loss it can quickly become traumatic and the worst experience of your life…read more Serpro came out when this happened to me and went right to work mitigating water damage 2 days before Christmas. They worked hard and did a wonderful job. They handled everything so I didn't have to. Then during repairs the construction company caused a water leak. Mike from Servpro came right out and checked for moisture not once but twice when the contractor was convinced that there was no moisture under the flooring. This company really cares that you are satisfied with the experience and that's rare. I will absolutely refer Mike and the Servpro crew to my clients and friends. Thank you!

I came back from a trip to discover a flood in my house. David from Aztec was Jonny-on-the-spot and…read moreshowed up almost instantly to save the day! Thank you David!

We experienced mold/water damage due to a slow leak behind our washing machine. The Aztec crews…read morewere very professional and the final product was perfect. We are so glad we hired them.

Both Steven and George were great when dealing with our mold and water damage claim. Very…read moreprofessional and explained things well.

Shoddy work. Poor communication. Insurance billed for services not rendered. Did not complete work…read moreafter being paid. Refuses to return. Never allow them into your home.

The business motto of "911 Restoration of Redding, CA" is: "GOOD SUPPORT IS PEACE OF MIND." I…read moreneeded mold/asbestos mediation and restoration in one of my bedroom closets due to dry rot/mold disaster in the oak flooring because of a leaking drainage pipe in the adjacent bathroom. There is anguish and disruption caused by mold/asbestos damage to one's home. Therefore, I was looking for someone committed to providing immediate and professional restoration services -- striving to achieve pre-disaster condition. Thus, I contracted with "911 Restoration of Redding, CA." They promptly replaced the oak floor and repaired the drywall after mold testing and abatement, effecting pre-disaster condition. Isaac Clark and his team were friendly and businesslike. Their good support and workmanship finally gave me peace of mind.

Isaac was professional from first contact to last. He and his crews communicated everything and did…read morewhat they said. I definitely felt I was in good hands, and in a stressful scenario like ours it was a breath of fresh air. Isaac answers his phone right away. That is a huge plus. I can't tell you how sometimes even the most basic stuff can make a difference. Like answering the phone! He told me exactly what they would do and then they did exactly that. I can tell you that wasn't my experience with a few of his competitors here in the area. They protected our bedroom (the access to the crawlspace is in our BR closet) and just generally were on time, and communicative about everything. I really appreciated these basic little things. And again, that was something I had to ask about with our other bids and it wasn't even included in the estimate. Isaac included that, assumed we wanted it, and was CORRECT. Basically, I didn't really have to ask for basic common sense things like that. Where other companies didn't include those things as an option in our estimate, Isaac rightfully assumed we would want that and quoted it without me having to ask. A few other companies we had out and one who our insurance hired for the initial water excavation showed up randomly, had leaky hoses (thankfully just outside the bedroom window into the yard) and just didn't instill confidence for us. One company said they'd get back to us with an estimate in a few days and after several weeks they STILL hadn't. The other company had a pump that didn't work etc etc.. the list just went on and on. Let's just say this company is leaps and bounds above what little we got from other companies during our crisis situation. There's not much that's needed to beat out the competition in this area, but they definitely do! Answering the phone, showing up on time, being professional, being thorough, and doing a damn good job makes us extremely happy we found them. If you've got this kind of situation (which I hope we never have again) you need look no further than Isaac and his team. Isaac even went to bat for us with our insurance company. Ace top shelf job guys. Very satisfied..professional and quality job through and through.