I officially bought my new car yesterday. Given the current inventory situation, it has been challenging even to find a car available. I saw my car in transit a few weeks ago and asked about it online. From that moment until delivery, Patrick communicated constantly with status updates and got all of my paperwork in order. It was the shortest amount of time I have ever spent in a finance manager's office. This is a small family business and I wish they all could run like this. I kept waiting for something to be slipped in on the finance paperwork. Some VIN etching they already did. Some underbody rust coating. Some extended warranty I don't need. All of the usual dealer tricks. It never happened. I paid the exact amount they quoted from in the very beginning. I've bought Chevy for years but now I have a dealer I would make my first stop when looking for the next new car. read more

Cronin Chevrolet - Another satisfied customer - Auto Repair Near Me - West Harrison, Indiana

Very disappointed. POOR communication. Charged a CC fee, but had they shared that information when I scheduled the appointment, I would have brought a check. Never returned a call for a quote for tires and acted like "oh well, we don't care" when we went to the oil change. Car wash was not working. Not even confident they did change the oil/service the vehicle. One person working - and he was sent over from the Ford dealership. Certainly not the experience I would have had with Hirlinger. Very sorry they are no longer the owners. I'm looking for a new vehicle, it won't be from them. read more

If you are a person in charge of an area and customer comes back after getting and oil change and tires rotated because they have a question about the tire sensors not working, you don't say to them " that's just how it is" and walk away. We were concerned about our vehicle and you acted very unprofessional. read more

Let me start by saying, stay the hell away. Custom service is awful. Our vehicle was there for 4 days before anyone even reached out to us. From that point on, we had to reach out to them. Don't try calling, as they don't answer the phone nor do they return voicemail messages. They have the shuttle driver test drive your car to determine what is wrong. What good is that if they aren't capable of fixing the car. I understand Cronin just took over the dealership, but this is no way to run a business. The service department was so ill prepared!!! Shame on Cronin Auto Group for opening for business when they were not ready. They would have been better off closing for a few days to make sure all employees knew what the heck they were doing. read more

Bought my daughters used car from them and the life time warranty, About 6 months in the radio goes out, they sent us to Toyota dealer, brand new radio installed, now 2 years later air conditioning pump goes out, they are installing a brand new one and all it cost is the $50 dollar deductible. I can't say enough about Dewayne the guy who is taking care of this and all the others who work hard to make sure her car is kept in tip top shape. They change the oil ($60) or there about and while they do that they rotate tires, check all fluids, and run it threw the car wash and advise us on anything needed . And her payment is $300 a month. I swore years ago I would never buy another car at a dealer if I couldn't pay cash I didn't need it but here I am and they have sold me. Been a blessing and she is safe ! read more

Great service experience here. Never felt misled or by the service reps. They've suggested maintenance and pointed out wear and tear that I should be prepared to take care of in future visits. read more

I was shopping for a larger SUV. I spotted one here at Hirlinger. My first point of contact when I pulled onto the lot was Al Blackburn. He was friendly and easy to talk to. Al did a fine job of showing me the truck I'd come to see, and he answered most of my questions. When he didn't know something, he went to his co-workers for assistance. When viewing the truck, I did notice a few areas that were missed by the reconditioning crew. Al assured me that Hirlinger would take care of those issues. Eventually, I met with Mike Arrowood in the finance department. He was personable and spoke in a language that I could understand. He offered me various scenarios for financing the vehicle and allowed me to make an informed decision without pressure. He provided me with more info about the GMC Yukon as he had bought a similar vehicle (Suburban). When the deal was done, Al had been true to his word: the areas inside the car that I'd noticed earlier were now spotless. Al had cleaned them himself, which was pretty impressive given his elderly demeanor. As a bonus, another employee gave me a stylish Hirlinger trucker hat, and they even topped off the gas tank. Thanks, guys! read more

I purchased my car from Hirlinger's used car lot in 2014. From that interaction on, I have had nothing but phenomenal service from Hirlinger! I've worked with multiple service workers throughout the years to get my car fixed (2012 Sonic LT with Turbo) across different car repair shops. My car is notorious for needing a new thermostat and water pump every other year. Other major repairs have included replacing the radiator in 2018. I previously had been taking my car to my local Car-X for service and oil changes; however, the parts kept failing. I would be in the shop every few months for a check engine light because of something related to the thermostat. And 90% of the time, the worker's couldn't figure out what was wrong with my car. Because of that, I started making the 30 minute drive out to Hirlinger exclusively for repairs and oil changes in 2019 and will continue going there moving forward. Every staff member that I've interacted with has been amazing. Their service is something that I can count on and know that my car will be repaired. The workers at this dealership are the most friendly I have ever met at ANY car dealership. I highly recommend!! read more

Bought a 2015 Equinox last April along with the "forever" warranty on the drive train. We'll that "forever" warranty doesn't cover a damn thing. Have had not one phone call back about taking care of that costly warranty I pay for to be canceled. Sorry I thought I was buying a certified Chevy but instead a piece of crap that is yet again broke down in my driveway and no I will not return there so they can try to take me for another dollar. Do your homework when buying from them. No one has kept their work yet. read more

After yet ANOTHER miserable experience with Jake Sweeney Chevrolet Service in Tri County, I decided to try Hirlinger Chevrolet because they had the best Yelp reviews. The reviews were right, I was so pleasantly surprised with the experience. They were really friendly. They were fast, kept me updated AND washed my car. The waiting area is big, well lit and comfortable. It was refreshing to be treated with respect. I highly recommend Hirlinger Chevrolet Service. read more

Quick and easy. Thought I'd never say that about selling, trading or buying a car, but all three were quick and easy at Hirlinger. First, we had one car that we needed to sell, and didn't want to deal with it ourselves. Allison provided a better than fair offer (which I confirmed on KBB "instant cash offer") and one signature later, check in hand! (Even had a friend do the same the next day, and go _more_ than they were asking when they had it listed for sale with no serious offers!) Then the trade and purchase were both quick, fair and easy! The whole team at Hirlinger is exactly what they appear, friendly honest folks that want to make sure you are happy and satisfied. And the Warranty Forever on the drive train didn't hurt either - especially when my other cars have had expensive transmission repairs! read more

dont buy a car from here they couldnt even put gas in our expensive jeep or clean it i dont advise and ill be on wave3 tonight talking about them !!!! horrible place ill spend more money for somewhere else !!! read more

I purchased my first car (a 2022 Equinox LT) at Hirlinger Chevrolet and it was the best experience ever. They were very kind, and they explained the entire process with me. They explained different banks and options with me to help me understand, and they made the experience completely enjoyable. I would recommend Hirlinger over anyone else in the area. read more

Nothing but issues for the past 3 months! When I first bought my car 5 years ago and brought it in for maintenance or repairs everything was great. The past 3 months, not so much. I bought a used car that came with a lifetime powertrain warranty and now the dealership is denying warranty claims and not wanting to honor the agreement. My vehicle has had two timing chains put on, 4 new cylinders, both cv axle, oil pan, and much more. 3 months ago my car was wobbling really bad, especially during highway driving which is a majority of the driving I do. They replaced the left axle and said everything was fine and its was ok for me to take on an 8 hour round trip. As soon as I left for that trip I noticed the car was still wobbling. When I got back and brought the car back to them, I was told the axle they replaced must have been a defective part. The dealership put another left axle on and sent me on my way again. Shocker, the problem was still there. I had to take the vehicle back again and they finally realized the right axle was bad too. That should have been checked when they changed the left one the first time but it wasn't. On top of that the ball joints, tie rod ends, and control arm bushings were bad which was never mentioned to me but should have also been checked when I stated my car was wobbling as all of these parts can contribute to the problem. I found out myself that these parts were bad when the car was put up on a lift at my cousins and I could visually see tears in the ball joint boots. The control arm bushings were also starting to dry rot and decay. These parts were replaced by me but there are still more issues. The car was brought back to the dealership again because it was leaking oil and transmission fluid. The dealership said it was the oil pan so they replaced the pan and put a new timing chain on. A couple days later I checked the oil and there wasn't a drop of oil in the car and I was told that the mechanic forgot to add oil back after replacing the oil pan. I brought the car back and they put more oil back in the car. I got home and oil was still leaking from the vehicle so once again I brought the car back. I was told that the rear main seal and the left axle seal were causing the leaks and I felt at ease because those parts are covered under the warranty forever. The dealership had my car for a week and a half and gave it back to me with the leaks still present and told me they weren't going to cover it under the warranty because they think there will be a bigger problem in the future. I'm no mechanic but any leak is not a good leak and should have been fixed immediately to prevent further damage to the engine or transmission. I took the car back to dealership again and had to pay to replace the left axle seal even though it was covered under the warranty because the dealership didnt want to cover it. The vehicle still has a bad rear main seal and I do not feel okay paying close to $1000 to fix something that is clearly covered under warranty. Upon inspecting the vehicle myself, I noticed that not only was the oil leaking from the rear main seal, it is leaking from somewhere near the oil filter. I took my car back in and they replaced the o ring on the filter and once again sent me on my way. I got home and checked the car and to no surprise, it's STILL leaking oil near the filter. This wasn't checked properly by the mechanic who did the job and the issue still exists. In total these issues have been going on for almost 4 months now with no resolution because thorough checks were not done by people I thought I could trust to do the job. I have 2 kids that I constantly have to run around for, the last thing I need is to be broken down on the side of the highway with a blown motor and my kids in the car. The car will be going back to the dealership again today and hopefully they can honor the legally binding contract (warranty) that I signed and do the job correctly. This has been the worst customer service/car experience I have ever had in my life and quite frankly they have put me in very unsafe positions by not doing their jobs correctly. I hope they can fix these issues and we can get back on solid ground because I'm at my breaking point. read more

They are awful I dealt with Chevy for 3 months over one problem they also overcharged me had to return my money an they damaged my front bumper AN THEY SAID THEY didn't damage my vehicle when clearly they did do not GO TO WEST HARRISON CHEVY DEALERSHIP read more

Gary was very good in helping thru this buying process...he walked us thru everything and was very patient...we had a problem getting the title and he was very patient and worked with us....Matt the finance mgr was very easy to work with...i would go back to this place again.... read more

Took my granddaughters 13 eco Malibu in for service, they got to diagnosing the issue right away it was a huge problem but the service tech Ryan was very informative through the whole process. We picked the car up today and it runs like a brand new car , fingers crossed! A huge Thanks to Hirlingers mechanics , service techs the whole team. I would not hesitate to use them again read more

Disappointed with my first experience with this dealership. With all the positive reviews I'm shocked to even have to type this up about the business. Shop there if you like, but how you treat people, and how honest they are is more important than a warranty you will have to hope the dealership will uphold if a problem arises. Darren, who is mentioned a lot in these reviews, flat out lied to us about a truck. We live an hour away. Saw a truck we liked online, so we called at 300 pm just before leaving to look at it. Darren confirmed it was available. By 430 when we arrive he told us it just sold 20 mins ago. I later talked to the manager about my issue with Darren, and he told me the truck sold in the morning. I was completely turned off by this. It really felt like Darren intentionally had us drive down only to show us a more expensive truck. He really acted like he could care less if we were there. The manager said he would talk with Darren about what happened, but he was really just listening to my complaint. He didn't offer any solutions. I don't think that anything will change. This business will continue to be unappreciative of their potential customers. I'm really just tired of how people in this world treat others with zero respect and think it's ok. read more

In over 30 years of buying cars I have only had 3 fun experiences. Dealing with Steve Genetti at Herlinger Chevrolet in West Harrison IN was one of them. Steve listened closely to my needs and wants and above was professional. Too many dealerships live up to the stereotype of sleazy con artist. Steve was the exact opposite. Our negotiations were straight forward, professional and above all he LISTENED to me. Thanks Steve for a great car at a great deal. Curtis Clay read more

We recently leased a vehicle for the second time and the wonderful service we were given the first time was repeated! Everyone was easy to talk to and guided us quickly through the process. The transition from old lease to new was a breeze. Can not say enough good things about the staff at Hirlinger Chevrolet! We will be lifetime customers. read more

I had been coming to Hirlinger Motors for years to service my 1996, 1997 and 2002 Camaros. They had always treated me fairly and I trusted them until I "questioned" them about damage to my ashtray in my car(and I don't even smoke). After I questioned their integrity they were none too happy. They DO NOT have my trust and loyalty. I would shop elsewhere. read more

Five Star Plus Dealership . Hurlinger Family business. Gary Trabell is the man to see . No pressure sales . He can make your car buying experience the best . Great service department. Great experience even a free car wash with repairs. Nice family atmosphere. read more

We have been Chevy owners for more than 25 years from Hirlinger, and am very happy to be back. I highly recommend purchasing a new or used vehicle from Hirlinger Chevrolet, as the customer service goes beyond the sale of the vehicle. We are grateful to the Hirlinger Team and will enjoy the new Traverse. read more

Got a used Avalon last week from these guys. Extremely easy to work with and really nice. Bonus is that they were funny also. I recommend their used car sales without reservations. In particular Ray was outstanding! read more

The worst customer service anywhere, all industries included. Called us idiots over the phone. Haha alrighty then. Looks like we'll be going elsewhere to purchase a truck. read more

in the last week I bought a new 2017 Malibu from Hirlinger a few months back. I am now in my fourth rental. The first one was because they sent it out to have a remote start put on my car, it was part of the deal when i bought the car. Then two weeks after getting it back the check engine light came on, the car ran rough, and it was turning itself off. It went back to the shop for a week. They sent my car back with tool marks on the whole too half of the engine. Customer service was ok, but not very sympathetic. A few weeks later it ass dying again and power steering was acting up. Got it back send it was still doing it. I posted a video of it dying online. They offered to switch the remote start. Still less than sympathetic. They have offered nothing for all the trouble of going back and forth. They just keep giving me a run around. General manager said nothing. I'm extremely disappointed. I went from s second time buyer from them to a hurt send upset customer that won't go there again. read more

Only been there for two oil changes, but they have great service. A clean shop, nice waiting room with free coffee and water. The entire staff is friendly and knowledgable. I also appreciate the free car wash! read more

Engine light went on in my diesel truck. I was taken in promptly and within a few hours the truck was fixed under warranty.

Communication was terrible, and the customer service was even worse. Ray Perin showed me a car, ignored my messages, and after I had given him 5 calendar days (3 of those were non-holiday weekdays), I was told that he sold it out from under me. They did verify however, that he had gotten the message - just never bothered to read it or respond. I spoke with management and the owner, and neither offered any way to fix the situation. I would not trust these people with a significant amount of money. read more

My fiancé purchased a truck from the used car lot a couple of month ago. Before the first oil change the check engine light came on, the abs light came on, the clutch goes all the way to the floor occasionally while driving it, the pull on the bed of the truck stopped working and he ordered the part online and fixed it himself. The biggest problem I have is that I sent an email and let them know of these issues, that was never responded to. A few weeks later I sent a message directly to the sales department and someone named Brandi contacted me right away saying she would love to help me. I explained to her that I work in customer service and I wanted to contact someone before getting upset and writing any reviews. She took my information and said she would pass it on to someone. She called me back and said she had done that and if I didn't hear back to let her know. No one ever called, cared that we were new customers or that our vehicle is not working properly. When it was in for the first oil change they told us it needs $1100 worth of work. The service department explained that those items had been checked but we put on a "quick 5000" miles and things happen. I think that had someone really cared about it being the first time we purchased from this company, they would have returned the call. To me that is poor customer service. Customer service isn't always about being able to fix the issue at hand, it is about caring enough to try and showing that you mean something as a customer. The truck is still unfixed and when I contacted Brandi to let her know no one contacted me, she didn't either. I would recommend going somewhere your purchase means something. It's not my first vehicle, so I know how other places treat you. read more