11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Wonderful service and she extremely skilled in repair, I highly recommend her Patti's Leather &…read moreShoe Repair

Got new boots and wanted side zippers. Took them to Patti and job done as well as her work is…read moreexcellent! Thanks again Patti! Lee Taylor

Excellent work at a fair price. She can repair ANYTHING LEATHER! I took an Italian leather purse in…read moretoday for what I thought would be a zipper replacement. Teri made some adjustments to the zipper and didn't charge me a penny. My favorite purse is good as new. We are literally looking for items to take to her. Highly recommended.

Excellent work! Terri replaced a zipper on a high quality purse for me. She did a great job & made…read morethe process easy. The quality of the work made it easy to see that she has the right equipment & knows how to use it. It is really hard to find someone that can do this type of repair & I have been disappointed before. It was great to have a positive experience. I found her rates reasonable for her work. I'll be back

Brent is a REAL cobbler, and not just someone who polishes shoes. He's been my go-to cobbler for…read moreover 10 years, and he does an outstanding job repairing AND polishing my dress shoes. He's also been straight up with me if I bring him something that is not repairable or not worth the investment to repair, and I appreciate that. His shop is hidden from view from the parking lot, but you'll find it tucked away in the space between the 2 main buildings that make up the Reynolda Manor Shopping Center. Go the left of Dollar Tree and you'll find him at the side end of that building.

He's repaired a pair of Coach heels and at least one bag for me. I usually give items to my son to…read moretake and I've never had an issue. If he can't get to you in a timely manner, he will let you know. Aside from this, he does excellent work and his prices are beyond reasonable.

+ had taken my yves saint laurent boots here some years back to be treated & the guy was cool…read more attentive. courteous. took a few days before they were completed & the service was great. i'm seeing a lot of negative feedback but i never had an issue. however, i am discovering now the place has permanently closed. although i had a great experience, it seems maybe because of what others went through they couldn't make it .

I have used this shoe repair service twice and although their work was satisfactory, I found their…read moreattitude somewhat lacking. They gave me the feeling that they couldn't care less if I brought my work to them or not. They not friendly at all and they made me feel unappreciated. I may go back there but, if I do, it will be because all the other shoe repair shops are close.

I came to the furniture show in October, but having lost several waist inches since April - yay!…read more My "dress" belt didn't have enough holes in it anymore --- I needed a couple holes punched in a belt. He was open early, and I stopped on my way into HP for the day. He was done in about six minutes, and said "That'll be a dollar." No complaints there! I'd come back in a heart beat!

I would not recommend this shoe repair shop to anyone. The man running it has absolutely no…read moreprofessionalism--he was rude from the moment I walked in and completely dismissive when I tried to explain what I needed. Instead of offering help or even basic courtesy, he made sarcastic comments and treated me as if my business didn't matter at all. The quality of service wasn't even the issue because I couldn't get past the blatant disrespect. If you value your time, money, and dignity, avoid this place and take your business somewhere that respects its customers.

I agree with the other customers who have given this man five stars. I agree with the others who…read moreimply that he is non-conversational and brusque, but I wouldn't say rude, and I wouldn't have given him one star for rudeness if the shoe repairs were good. I actually liked him, but I could tell that he didn't want an ongoing friendship with me. chuckle. He did an absolutely wonderful job on the three pairs of shoes I brought in--one for soles and heels, one for full one-piece bottom, and one for heels only. If I need any more shoe repairs, I will definitely bring them to Vasyl. I was pleased. I will recommend P O Shoe Repair to others! Thank you Vasyl for your service.