I just received my BMW from Cross Country having completed 12K service…read more As always in the past, service has exceeded my expectations. Justin Reid scheduled my appointment with respect to my work schedule. Justin is always available and responds to phone or email contact. If he happens to be off a particular day, Matt always steps up to assist. Justin inspected my BMW and contacted me with additional recommendations, which were safety related and will save me time with an additional service visit in the spring. No hard sell, just good common sense. My bike was delivered, on time, as promised by professional service personnel, clean and undamaged. I am a customer for life. Joe

This was my groups spot to go to up until this past week. One of us got into an accident, need to…read morespend about 5k in parts asap, whoever the women was that answered the phone, if you're not happy, don't take it out on your customers, you're nasty & we can tell you're miserable. Keep it at home, you just lost this place 4 consistent customers coming in.

They always have my bikes running perfectly everyone in the shop skis super helpful! Tires oil…read morechanges big motor work they do it all! They even painted a helmet for me! A plus place!

Brought my bike in to see about a 20K service and fork service. Rob, the owner, gave me a tour of…read morehis facility, which was pretty impressive. After inspecting my bike, the technician caught a few things needing to be addressed and Rob and his team took care to do things right. He is super busy (says a lot about his shop), but spends the time to answer questions and schedule you in. I'll be back. Recommended!

Had a rim dropped off for a tire, fair price fast service and done right came back clean balanced…read moreand ready to mount, I usually do my own work but have been under the weather so no physical activity for me...

Can not be trusted with his words, no accountability. Too excessive price of labor charge. Asking a…read morebig deposit before the job is done, the bike was sitting there for abut 3 months which supposed to be two to three weeks. Overall Not a Happy customer.

Owner and mechanic of Bike Boys, Alex Borghi worked on my Harley Davidson. Quoted me $700 for work,…read moreincluded a hose replacement for an oil leak, oil and fluid change, he replaced my front and rear brakes. The service was good for two weeks, and we had a written and verbal agreement to pay in installments and that was agreed upon by both parties. Service has been paid $300/$700, until I had a small accident after using my rear brakes to shift down and stop at a red light. The rear wheel locked while in motion. After close examination the brake pad he replaced is nonexistent, and the piston went through the rotor. After a simple brake service in addition to other services done, I will now have to replace the brake caliper, the piston, rotor, and new brake pad, I will now be spending double to repair the bike after his damages. Mechanic Alex has since blocked my number and ghosted me after agreeing to fix the issue he caused. I will be pursuing this issue to the highest extent of the law. Thankfully I am not dead. He has zero organization and poor communication. The issue has since been professionally diagnosed and not based on assumption! Harley compatible parts were not used for the brake servicing! Also not disclosed was the ongoing issue Alex had while doing my rear brakes, to the point that diagrams had to be looked up to determine whether or not he was correct! Not only was the tone and choice of words on the phone call I had to make from a separate number despicable but extremely rude to a customer and friend he had a personal friendship with. The issue after being professionally diagnosed was deemed not a user error but a mechanical error. Mr. Borghi since has still not returned any call or message and since deemed he is not responsible for the work done when clearly he was the only person to touch my brakes. There should be no surprise after reading this review as this will remain on his conscious forever!

Never got there. communication with a proprietor was not great. We had trouble getting a time for…read moreme to drop off my bike so he could take a look at it and give me a good estimate.

Shawn "SDOT" is the ONLY person I trust with my '04 Yamaha YZFR6. My bike has been receiving…read moremaintenance exclusively at this location since 2011. Whether it has been an obvious issue like the need for a new chain and sprocket or that something just doesn't feel right, Shawn prioritizes the maintenance of my bike as if it were his own. This shop provides great communication, competitive and reasonable pricing and customer service that is usually lost when dealing with auto mechanics. I don't just drop my bike off, get it fixed and get a bill. I always learn something new about my bike and how it works. The price match service for accessories gives me to the ability to have a one-stop motorcycle shop. I highly recommend this shop to any and everyone. Once again my baby is running in perfect shape just in time for a recent trip to Ocean City Maryland and next week's track today! THANK YOU!

I took my GSX-R 600 00 to get new custom undertail.. with lights etc and head lights... SDot took…read morecare of my bike... down to re-sizing my trunk key hole. He got me back on the road safely as well as help me with the few parts snags along the way!!! Today he wired up my helmet with Sena Bluetooth device and changed my headlight in my truck!!! He is usually always reachable, respectable, and honest. Quality work!!! I'm hooked.

I had the pleasure of working with Steve and he is literally a God sent person. Salesman are always…read moregoing to upsell the shit out of you but this guy really did his best to work with me and met me in the middle. The parts manager Mike, is just dope as hell and you can tell these guy's although they have a job to do they want customers to be happy. I truly appreciate both Mike and Steve for making my dream come true? I just pray I can uphold my promise on keeping myself and my new baby safe. Thank you Guys sooooo much man!!!!! Bike Name: Storm Shadow

Bad customer service high prices would never buy a bike there ever. I tried reaching out to them…read moreseveral times about different things and never a response. I guess they don't care about customers and questions they have about the products they carry.

Went down today to look at the Honda VTX 1300 and talked with Mo. after going home with paperwork…read moreand talking with my wife I called back to get a little discount off of the bike. Mo, the owner, says he's only making a $196 off the bike. Then says forget about it, it's not going to change my life whether you buy it or not. I did not try to aggressively negotiate and was being nice. But after his attitude I said if you're going to be a dick YOU can forget about it. If you're looking for good customer service when purchasing a bike, this doesn't seem like the place. I hate to leave a bad review, but even more than that I hate when people get nasty, especially when I'm being nice and trying to give them my money. Good luck to them. Plenty of bikes out there...

Absolutely great service a value. 10 stars. Helped me every way possible! Between parts sales and…read moreservice. What a great team.

Went to them with an obsolete part and they had it. I was not comfortable putting in myself, so…read morethey came and installed it in no time and works perfectly.

I have had my 20 year old Harley serviced for many years by Mike. He makes honest and logical…read moresuggestions. I am almost 70 years old. HD will not even change the oil on any bike that is 10 years old or older, because they do not have the expertise in their shops. Forget about the HD price. I have used several "mechanics" in central and north Jersey and mostly walked away upset for various reasons. I have over 35000 miles on the original engine and transmission. I don't know how many miles will end up on this bike, but I will never sell it while I am still riding. When the 20K mile inspection was due, there were three recommendations, 1) replace the original tensioners, 2) upgrade to hydraulic, 3) upgrade to gear drive after taking runouts. Pricing was reasonable so I chose option 3 with an upgrade to racing cams. They also put 2 new tires on. This basically transformed my 88 from a tired (ready to be replaced) old man Harley to a bike that carries two at highway speeds with plenty of power to maneuver. I recommend this shop. Planning is the key to success. Call and make an appointment. They may cost a little more, they may take a little longer but I guarantee the HD dealer won't even talk to you unless you purchase a new bike. Take your hard earned money; find a comfortable, reliable ride and commit to having these guys wrench. When my 05 stops I am probably done riding but may consider keeping it in the garage to remember countless trips. Florida Keys, Laconia, and Sturgis are all on the calendar for 25. Did the Homecoming last year and Laconia. Stop whining about a few bucks. Get your face in the wind and see how lucky we are to have your freedom to see this great country. Peace, out. DC