Met Zeus , knowledgeable, polite and listened to what I required . Was a very pleasant experience read more

These guys are not interested in getting my money I guess. I went in today and no one acknowledged me at any point. I noticed everyone was busy doing whatever they are focusing on but if a customer walked into my business I make it a point to say something. Poor customer service today . I spent 8 minutes in the store and when no one acknowledged me I left. I traveled from Long Island to check out your selection on motorcycles and scooters but I guess they are making enough money that customers walking into there store is not priority. Come on guys I walk into a dealership and I usually purchase something. After today I will definitely not recommend going here to purchase anything. Customer service is why we go to work!!!! Hope all goes well for this business but I will not be back. Peace. read more

I have bought 2 bikes with NEW YORK MOTORCYCLE the staff is great very knowledgeable and friendly from sales to service you feel the team really delivers the full package "what bike will I buy next season" a very satisfied customer :-) See slim he's not just a salesman he will become your friend And Vinny the Manger is a really nice guy Jhon in service has over 30 years of motorcycle experience Along with the biggest selection of helmets in the tri-state area Their service can't be beat! read more

New York Motorcycle - Motorcycle Dealers Near Me - Queens Village, New York

I recently purchased a 2018 Kawasaki Ninja 400. I worked with Happy (sales) and Lenny and got a good deal on the bike. Everyone I interacted with at the dealer was friendly, easy going, and helpful. There was an issue with the initial scheduled delivery of my bike but after speaking with Happy, he was able to get it resolved and get my bike rescheduled and delivered the following day. Similar to some other reviews, you don't get much info over the phone (e.g. OTD) so your impressions may not be very positive. But I took a chance and went there and glad I did. If you are on the fence take a chance and go the dealer. They will definitely work with you for a good deal. The reason I did not give 5 stars is due to the following reasons. One, when I was about to go for my first ride, I noticed that they did not fill the gas and it was almost empty (one bar). This is my second bike and the first bike I purchased from another dealer, I was provided a full tank of gas without asking. Two, there is some left over adhesive/sticker on the back of the fender/license holder that was not cleaned up/removed properly. It's not a big deal but I have to spend some time/effort to remove it. Lastly, because the bike was delivered to a garage without me present, I was not able to get a walkthrough of the bike. This is not a big deal since I can definitely go back to the dealer and get one. Overall I recommend this dealer and if you are interested in a Yamaha or Kawasaki motorcycle, definitely speak to Happy (sales) and plan to make a visit to the dealer. read more

Pretty dope motorcycle shop. I came with my cousin to take a look at some Kawasaki's that he was interested in. They had the 2017 Kawasaki Versys-X in stock in two colors, green and grey. Both looked stunning, the green one really popped. I browsed around and saw a few scooters. I'm not a motorcycle man myself, but I do enjoy riding a scooter or anything that's automatic. I rode them numerous times in Taiwan and always had a blast. I was surprised to find a few of them here and they also carried Kymco which is a Taiwanese brand. From my experience riding Kymco and many of my relatives whom also own either Kymco or SYM in Taiwan, their scooters are built to last and withstand that tropical climate in Taiwan. I have no doubt that the Kymco scooters they have here will last for ages. The sale rep we spoke to about the Kawasaki, he was a friendly dude. Didn't give us any run around. Everything was pretty straightforward and to the point. One of the few sale rep I would respect. If I was to purchase a scooter, I may come back to this shop in the future. I didn't feel uncomfortable one bit. read more

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Honest, competitive pricing and financing. Showed up to pick up my waverunner and all paperwork including financing was completed in under 30 minutes. Outstanding! read more

I have been to most of the establishments that sell motorcycle/scooters in the NYC/NJ area. This was the only place that made me feel as if it were possible for me to purchase and own a bike. Every other place was not willing to listen to my needs, or they made it seem as if I would have to jump through hoops to get financed for the bike of my dreams. The salesperson, Joey, actually listened to me from the get go. He made suggestions BUT never forced an opinion on me. We looked at several bikes on the day of my visit to the location. Joey had to move several in and out of stock. Once I found the bike that was right for me, the price was so incredibly enticing that I could not help but to purchase on the spot! read more

Let's just say I will not be be venturing back in here anytime soon. 1. Waited 20 minutes looking at bike with salespeople walking around ignoring me. 2. When I finally got help, was immediately asked how my credit was 3. The employee walked away from me while I was sitting on a bike to help another customer and his exact words were, "Continue sitting on [this] bike and wait for [him] to come back." 4. Waited 5 minutes because my cell phone rang, finished the call, got off the bike and left. The place is supposed to be a showroom, but it's dank. Some of the bikes need to be wiped down and it's very crowded in there with multiple versions of the same bike, just in different colors. I was warned against going here by me friends and now I know why. read more

Needed some motorcycle stuff and these guys really helped me out with speed. Shout out to Joey, Mitch and Happy over there go see them for anything motorcycle related they will always help you out no matter what. Really nice selection of new and used motorcycles. It's an awesome place to just chill and sit on some bikes and talk. read more

This place is a dump, I purchased a motorcycle that was never delivered, waited 2 months no call, 3 emails went unanswered. I called again and was told the salesman is no longer with the business, you figure someone else would follow up being they have some of my money, you guessed it no one did. Finally went in for a refund and got an attitude like they were doing me a favor refunding me money for their lack of any customer skills or business practices. I picked up another bike the same day from a real dealer, save yourself the aggravation and pass this place up. read more

Had the best sales experience here!!!!! John & Vincent did everything possible to make this an easy transition from my old bike to buying the new Kawasaki Voyager. I never worried about anything. Never had to double check. Calling once was always enough, and never had to double check. 2012 kawasaki voyager Rear passenger surround speakers Drivers backrest Garmin zumo gps unit Heated grips Screaming banshee horn. Props to the service department for taking the extra time and effort to make sure everything worked, by having to go as far as calling the manufacturer the for help because of a manufacturers flaw. Thanks guys!!!!! read more

Had a great experience here. Jay was very helpful in explaining details on a Ninja 500 I had been looking at. They were always available when I had questions and made the sales experience as smooth as can be. Jay even checked in with me a few days after the purchase to make sure everything was well. I can only recommend them! read more

I don't know what all these people are complaining about... I just came back from getting my inspection done, yea it was in the middle of the week, so what?? Go on your lunch break and stop whining. What people forget is that the $6 they charge for an inspection IS NOT money they're making. It goes to the state. Of course they offer the service, but no one is going to be happy about doing something that they don't make money for. That being said, the guys here are very nice. They can be busy sometimes so you might have to wait a few minutes, but when they serve you, they will give you their full attention. Had a guy put a couple screws on my bike that I was missing, just because he was nice. That's why I'll continue coming back whenever I need something - they care about you and your bike, making sure it runs safe and smooth read more

Bought my first bike with New York Motorcycle and I love my ninja. I called and spoke with JAY(the man ) he showed me the bike and told me everything I needed to know about it. Jack worked the numbers on the price of the bike and getting a helmet. I was happy with the outcome of the whole visit. From the moment I walked in to the time my bike was delivered to me house AMAZING SERVICE! and when I'm ready for a bigger bike JAY and NEW YORK MOTORCYCLE WILL BE THE PLACE IM GOING TO THANKS EVERYONE. read more

New York Motorcycle - Motorcycle Dealers Near Me - Queens Village, New York

I bought my scooter from them sister shop out in Long Island, it was sitting in the garage for 3 month and need service so I bought it here for a quick check and tune up. The service department told me it'll be 2 days before they can get to it, fine, not really in a rush. A week went by and few calls later, still nothing. 2 weeks became a month... A MONTH for a scooter service??? And only gotten 1 call from them this entire time.. Now that's ridiculous. read more

This is by far the worst dealership I have ever dealt with. There wasn't one part of the entire process they did right, doesn't return phone calls, delivery was a week late, did a final prep and delivered the bike with tires 15psi low. It's ridiculous, if there was a rating lower than 1 star, they would get it. Mike the sales guy was nice though. read more

Bad Experience with the sales team , especially Jay - nasty service , inpatient and full of attitude. Their concern is on the bottom line numbers and not on helping you out. Store manager - Vince is pretty much the only person who is somehow helpful but to busy to give you the time. read more

Counter to some of the negative reviews here, I found my experience with New York Motorcycle to be very professional and without any drama whatsoever. I purchased a new 636 from them a few weeks ago and all went smoothly. In this day and age, all bike and car dealers should sell over the phone; many places require you to come in and haggle and waste your time. I called the sales manager, agreed on a price, and picked up the bike a few days later. Done and done. (Btw, the bike is totally amazing and couldn't be happier with the purchase). All the paperwork was done quickly and correctly, and the location was actually fairly convenient -- right off the Cross Island. I don't begrudge car and bike dealers from trying to make money; it's a hard business with low margins. New York Motorcycle is likely your best bet for new bikes in NYC. read more

This was my first time in new york motorcycle and i couldn't be happier with the choice i made. my 2002 ducati 748 had alot of electrical work that needed to be done, along with oil change, wheel alignment, and shifter lever adjustment. Not only did they fix the problems, they fixed them in a couple of hours. i also received a phone call a few days later to see if everything was ok with the bike. Overall by far the best environment and Experience @ new york motorcycle. read more

This has to be the best and most knowledgeable motorcycle shop I've been to. They have very friendly and courteous staff members; make you feel like family as soon as you enter through the doors. Every single question I had was answered truthfully and to the best of their knowledge and they were not ashamed to say that they didn't have an answer but was directed to someone who was. The parts department were very helpful in helping me select the right helmet and right gear to wear, what I love the most they are not there to up-sell you or make you buy the most expensive item... they will help you find the right stuff according to your budget. All I need to say is thank you for helping me select the right gear and helping me making my purchase of my first bike the best experience I ever had at any dealer. read more

This business knows exactly what it takes to provide you with a custom tailored motorcycle rental experience. Vincent made himself available to assist our every need and the bikes drove like new!! I have rented in many states and have never been so satisfied. I will definately be back soon... read more

Slim & Vince are the greatest they work with you to make sure you get the most for your money. Bought my bike Feb 2015.

I recently purchased a new 2013 Ninja 650 from NY Motorcycle. The overall experience was very good; got a great deal and great service after making the purchase and before pickup. After calling other dealerships who did not have some new models I was interested in in their showrooms, I reached out to these guys and got connected to Dean in sales who said they had what I was looking for. He was very helpful upon arrival. I was frustrated by the attention to detail from some of the staff: I had done a lot of research on OEM and aftermarket parts for the 650 finding very limited options, and to my surprise during my first visit the staff promised that a rack mount and top case were available for the 2013. However, when I returned to finalize the purchase, a closer look when I actually wanted to select the parts showed that this was not true. At points some of the staff seemed disinterested in helping me solve what I was after. However, upon meeting the manager, he promised that they would seek the parts and help figure out how to get a rack mounted. The manager was very impressive and sealed the deal for the purchase (five stars)! I ended up finding options for a rack mount that would require minor modifications, frame sliders, and lowering link, which I shipped to them for install. In the end it was probably a better deal for me than overpriced manufacturers parts (that don't exist). Ultimately, I got great service to get what I wanted. During the week of final sale I was very impressed with the attention I received from Dean. We corresponded daily on the status of the parts, what custom modifications would be needed for the rack mount, and they worked hard to get me rolling a week later and out the door with a new bike! I was expecting I may have to chase status updates, but that was not the case; I felt Dean was on top of it and he'd reach out to me to let me know if they were on track. Very happy with assembly and the modifications required for the rack mount; I've observed no issues (except for a loose turn signal wire, which was a cinch to fix). Overall, I am very pleased with NY Motorcycle and plan on going out of my way to have service from them. I recommend asking for Dean in sales, and if you get a chance to meet the manager, you will be impressed! The only thing that holds me back from an 'five stars' rating is the unimpressive parts experience. Otherwise, I am more than happy with my new purchase! read more

Vince is a great manager, Mike is very good sales person, and finally John for service. I purchases 2 bikes there, and couldn't be happier. It's been 2 years now that I go for service, and very pleaset. I'm comparing these guys to Other dealers ( Crossbay Honda), they're by far better. read more

Jack DeCarlo the manager of this location is a straight shooter who wants happy customers and will really try to do a deal if he can get it done. The dealership is well stocked. My only complaint is that the website and their listing on Kawasaki states test rides which they do not offer. read more

I had a good experience here. Just bought a Kawi z900rs - had to order it as it wasn't in stock anywhere. The guys (Arnold, Jack) were very nice and down to earth. Figured I'd go there, sit down and talk about the bike, since phone call's often can be interpreted as not a serious buyer. I was offered a better deal than I hoped for, right off the bat. They got me exactly the bike I wanted as quickly as possible, and worked with me to have it dropped off. What they said is exactly what it came out to - no issues. thanks guys ! read more

I would give this place 0 starts if I could. I bought a bike here in August and had nothing but problems with the bike, after being given the run around to fix the bike I gave in and got my credit card people involved... they decided in my favor and the bike was returned to the dealership. Now the dealership is stating they don't have the bike and want to take me to court to get money out of me for a bike they took back over 2 months ago. I wish I could save you the trouble, stay away! This was a very sad first bike experience. They even came to my house trying to threaten me. And charged my credit card with out my consent a second time to try and get free money from me since they already had the bike back. I now have to put security cameras around my house and an alarm system in case they try to break into my house. My mom is old and I don't trust these people are like thugs. Money hungry monsters! read more

2nd time i bought a bike here. everywhere else they won't even entertain me(crossbay honda) jayson was really nice.he got me what i wanted. he help me from beginning to end..it was a pleasant experience more so than last time which took forever. because my bike wasn't ready..but this time i made sure everything was ready. i bought a 2012 zx10r here and 2013 zx6r this year. i would recommend this place to first time buyers. they also have a store where u can order stuff & they give u a discount if you bought ur bike there.. read more

These guys are complete morons. I asked for the fluids for my ATV and they sold me an extra quart of oil that I didn't need. On top of that they sold me the wrong rear differential fluid for my ATV. I don't bring my things to shops because most of them are butchers. These guys couldn't even sell me the right parts, I wouldn't let them work on my bicycle. read more

Horrible customer service body language and energy speaks for it's self they said they would call me back they never did I took a chance with this dealer for a second time and they have failed to earn my business I bought elsewhere the first time I tried a second for a watercraft and they totally act like they don't want your business it's sad because I am a business owner and I know that the owner trusts these guys are working hard to produce for him I'll tell you if your reading this you have a consultant there that numerous people didn't buy because he was qualifying them by the way they looked be wary and let your management team not to allow opportunities out with out talking to them it sucks that I can't buy from my borough and have to go elsewhere to spend $14k elsewhere it's sad because your parts team was fantastic helping me out on my purchases for other items. read more

The customer service at this place is dispiciable. We drove from Northeast PA to make a purchase, after spending 3 days talking back and forth on the phone with a less than pesonable "Slim" (to this day we have not been given his real name.) We show up, the one waverunner was in the show room, the other was outside. Completely fine since we just got there. We were outside with Slim, asking questions, and as we were walking back in, he said hold on a minute and proceeds to go talk to a mechanic about HIS PERSONAL bike. We stood there for 10-15 minutes and waited. He came back, took us inside, took our check, and began the financing. He asked my father to sign something, giving his concent to run his credit. Then he said hold on while i make a phone call on another lead. He called another possible buyer, with us just sitting here, and spoke with them for about 10 minutes, got off the phone and walked away. We sat there for abour 20 minutes, just waiting. He comes back and we go back outside to check out the waverunner that was out there, but before we got there - Slim stopped back in the garage to talk about his bike, while we stood on the side walk. We proceeded over to the waverunner, he came ove when he was done,using foul language which was very disrepectful and unappreciated. During this time we were notified fo the weight of the trailer (which we had not seen) and the waverunners would be more then our current hitch would be able to handle. We left to get a new hitch put on to handle the weight and asked for the waverunners and trailer to ready to go when we got back. The hitch took an hour and a half. We got back around 8 to find they had JUST started building the trailer. We were spoken to disrespectfully by Vince when he asked us how we were and we replied, not very well since they just started the trailer and we have been up here at the shop since 3. (IT was 5 hours later). He replied with " Well, if your not happy, i will gladly give you your check back and you can leave and buy them somewhere else. We are doing you a favor by selling you these waverunners." My father and mother were appauled. They became automatically defensive, which Vince became angry and foul as well. At this point - We just wanted to leave. We waited for the machines - since we drove 3 hours we were leaving with them. We waited in the showroom, while my father wondered around some. They pulled my father to the side to go over all the features of the waverunners, while leaving my mother and I in the showroom alone. They then proceed to start paperwork with my father, while again my mother was no included, until my father asked for a moment when he went to get her. 10PM and the trailer was just being finished and the waverunners were being wheeled out. We didnt leave until 1030, and didnt get home until after 1AM. The staff here are disrespectful, rude, and seemingly unintelligent. We had to call, over and over, since they "forgot" to provide us with the documents which we needed to register the waverunners. We had the waverunners 8 days before we got the information (which was promised to be overnighted Saturday for a Monday delivery). The information wasn't sent out until Wednesday, after we had called 3 or 4 times, finally requesting to speak with the general manager, which was as rude and disrespectful as the rest of the employees. To make a long story short, just dont bother with them. We would have gladly paid more to have been treated better. Completely unacceptable behavior and disrepectful attitudes. read more

I saw an ad on Cycle Trader for a 2013 Kawasaki 650 for $5499 and thinking score. I will withdraw the cash and go pick up my new bike. Called in the morning about the ad was told by customer service it was early and they just opened so they would call back in 15 to 20 minutes. No one from the dealership ever did. So an hour later i called back and spoke to a sales guy only to be told the $5499 bike was going to cost me $7500 instead as that was the sticker price. Talk about a bait n' switch. When I asked why the big price difference between the ad and what i was being quoted now, the sales guy got pissy and said that's the price. There was an $800 dealer fee and other fees that brought it up to $7500. I told i had been price shopping with another dealer that same morning and their dealer fee was $145 and $325 for freight. His response was no matter how i sliced and diced it the bike was gonna cost me $7500. At which point I asked about new or used 2012 models he had in stock. The ass-hole choose to hang up on me at this point. If this is the level of service New York Motorcycle provides for a buyer with cash in hand then I don't know how they stay in business. If I were you I would buy my bike somewhere else read more