Professional, friendly, felt like my cat was well taken care of. She came back the same cat which is really all I could ask for out of a kennel! read more

Professional. Reasonably priced. Care about your pet. Clean. My dog had a good experience staying there. Recommend.

This is Nahla. I dropped her off this morning around 930am this morning at Cross Lanes Boarding Kennel. This was her second time being there. This is where she died. I received no phone call, heads up, or even notice about her death until I had been in the office about 10 min chatting with the girl who took them this morning. When I walked in, I noticed she had a whole different demeanor than when I dropped her off. I thought to myself, she must have had a long day. I asked her how they did today. I was told they did good. I talked to her about their nail cutting and bathing services for my dog. I made an appointment. I saw the man who brought the animals making his way to the office. He was only carrying two cat carriers. He sat them on the counter. He said there's a problem with Nahlah. I said, "Oh, did her temporary carrier break. I looked at new ones online to get today. Then outta nowhere he said uhm I think your cat might be dead. I felt like I had been hit by a ton of bricks. I didn't believe what I had just heard. How does a perfectly healthy almost 2 year old cat end up dead in 8 hours?!! I asked where she was. He kept repeating that we were on break from 11-230pm as a response to every question I asked. The girl was quiet. My mom had come to help me pick them up because of my back issues. She came inside. I was being led to the upper house. The room I had been told they where kept in was described to me as a room with a couch, TV, cat condos, and window perches. I was told there was enough room for my 3 cats and my 45lb dog. They live at home in peace. They sleep and play together. I had asked and been told that only my animals would be in that room. The room I walked into was small and crowded. It had several large cages that reminded me of bird cages, a small wooden TV stand, and every corner packed. It was on the bottom shelf of the TV stand where I found her. I touched her. She was very stiff and very cold. She didn't move when she was picked up. That takes hours. I will attach a screenshot of how long it takes for them to reach that condition. I had a full-on panic attack and broke down again. Every question my mom or myself managed to get out was answered with we are on break from 11-230! He did carefully wrap her up and carry her down for me. When I arrived back into the owner was there. Everyone was either quiet saying we are on break from 11-230! I asked each one over and over when was the last time anyone actually saw them? No answers. I asked did my dog or another dog do something? If so please tell me so I know if I need to be concerned about my dog around my other cats. Did she get sick?? Where my other animals exposed to something? Do I need to take them to a vet?? I needed to know for Nahla, but I also needed these answers for my surviving animals!! I needed to know my next steps!! I needed to make sure my other babies were okay. Is there a video in the rooms?? Again, no one can answer anything. I will hear the words "We were on break from 11-230" in my nightmares. I know I should have asked for pictures before I took them there. I read Google reviews until I was cross-eyed. If it were an accident or illness, I would have even understood that. What I can't understand is how I came back to a cat that had clearly been dead for hours and fully stiff and cold (rigor mortise) and no one being able to tell me the last time they had checked on or physically seen one my babies. A simple phone call to say we have a problem in a timely manner I could have understood. Please do better. Please be better. RIP Nahla. We love and will miss you. read more

Used Cross Lanes Boarding Kennel for the first time and I was totally satisfied. There is plenty of room for the dogs to run and the facility seems very clean and safe. Owner Rae and her team obviously love what they do, and I felt very confident leaving our "babies" with them. read more

My GSD is big and crazy. She has been going to this boarder since she was 3months old. She is now 2. She LOVES going here. You can tell they take care of their pets. My dog has a sensitive stomach when boarded so the owner will make her chicken and rice to help prevent diarrhea. One time they found a metal suture coming out of my dogs belly and they took a photo of it and were genuinely concerned. They even called later to check on her. Honestly, I will not go out of town if I can't get her in this boarders. She has been many times. Her last stay was in June for 10 days. She was fine. Looked better when I picked her up than when I dropped her off! Lol. Having that peace of mind when you can't take your dog with you is priceless. read more

I'm so glad to have found Crosslanes boarding kennel. I feel all of the people caring for my dog Gwennie love the animals and go above and beyond for their owners. It feels safe and clean and there is plenty of outdoor space for her to play outside. My dog is very well taken care of... clean, happy and her bedding is washed when I pick her up. I especially appreciate Neal, the young man working there who always helps to reassure my anxieties when my dog needs to stay for a few days. He shows me around and talks to me about how they care for the animals. He is very positive and has a good, professional attitude. They update me on how she is doing when I call to check on her and if they are busy and can't answer, they always call me back. I really appreciate everyone there. read more

I love this place! This is one of the few kennels that boards cats in the area. They provide both wet and dry food which is included in the price, and they even house the cats in a separate building. The room where my cat was kept was clean, well heated and smelled nice. They also kept the lights on at night and leave the TV on for background noise. Another major thing to note is that if there is more than one cat in the room, they will let out one cat at a time to stretch their legs. They charge $10 per day for cats and $25 for dogs. Def worth the price to leave your pets with someone you can trust! read more