I called on a Tuesday, they were able to work my 2 male dogs in for a Friday after my usual boarding had let me down in a clench. My neighbors had boarded their dog here before and said they were satisfied with the service. Called Friday and got directions. Directions were good. Facility seemed clean. I didn't see in back except for a glimpse, kind of reminded me of the animal shelter cages. On the opposite side I had noted that there are outside runs. Had been told on phone it was $18 a piece for dogs (no difference that I have 1 dog over 100 pounds, second one is 50 pound pit mix). Other charges would be "explained" when I got there. Was told $20 extra for bath, which is a pretty good deal. I said if they could bathe the pit, great, worried my Great Pyrenees would get away. He's strong, can leap fences and he's a runner. Would be $5 per day each for a "nature walk". Well, they are supposed to be let outside 2 times a day anyway and, again, afraid bigger dog would get away. $3 a piece per day for them to play in the high fenced "atrium" for about 1/2 hour. I o.k.'d this. Kennels are open until 4:30 Sundays, 5:30 rest of week. I told them that I would pick them up on Monday as I doubted I would be able to make it back into town before 4:30 Sunday. Picked up my boys before closing Monday. Bill $199.80. Not itemized in any way. Seemed high for 3 nights, even including above, given their quotes. Staff seemed distracted and had even started filling out intake paperwork on the third dog I had brought with me when I came to pick up the boys instead of immediately bringing out the male dogs. Dogs appeared well taken care of though. My pit mix was clearly clean. Staff seem genuinely fond of the dogs. So I feel that they got good care and would use Shamrock Stables again and recommend them. However; it bears noting that they charge (I was figuring my own bill and checked the back of the slip that they GIVE you AFTER you sign) for the day that you drop them off and the night that you pick them up (even though they close at 5:30 p.m.) Now, if this were explained, that would be better. If this were a PARTIAL charge, it would be fair, especially as 5:30 p.m. is really an EARLY time to close then charge you for the UPCOMING NIGHT. In fact, had I picked them up at 12 noon they would STILL HAVE CHARGED ME FOR THE UPCOMING NIGHT. WHICH IS SHEER GREED. SO, I HAD DOGS WHO STAYED FOR 75 HOURS AND I GET CHARGED FOR 96 HOURS.THUS 4 STARS WHERE I WOULD HAVE GIVEN 5 STARS FOR A LITTLE LESS GREED. But, the staff was great, greed is on the owner. read more

I dropped my dogs off on Friday evening, along with a tote bag of their food bowls, pre-portioned and labeled bags of food, and two blankets. The woman at the front desk was very friendly and made me feel at ease. The facility smelled as good as boarding facility can, and seemed clean. She took down my food instructions (since I had brought my own food and requested that they were fed what I brought), and she wrote a description of my blankets. She told me that they wash the blankets, so the description would help them go back to the correct dog when they come out of the dryer. She asked if my dogs had any allergies, etc. Sounds awesome, right? I returned to pick up my dogs on Tuesday mid-morning. I was charged appropriately, $18 per dog, per day, plus tax. Here's where I ran into problems...when the blankets were handed back to me, they were so dirty that I had to put them in a trash bag just to get them into my car. There is no way they had been washed. As a result of not having blankets clean enough to lay on my car seats, I now need my car's interior cleaned from the dirt on my dogs paws. I guess that's my lesson in not bringing extra blankets. I won't make that mistake again. I didn't even bring that to the staff's attention, because I had a bigger issue. I had sent my own food for a reason. My dachshund has thyroid issues that make her overweight. She is on a calorie-counted diet. When I opened the bag I sent with them, only ONE portion of food for each dog was missing. So I thought either my dogs didn't get fed for 4 of the 5 days, or they fed them something else. I immediately called and asked what had happened, and received a return call a short time later from the owner. He said that the person in charge of my dogs for the weekend had difficulty getting them to eat their food the first night. So they looked at their info card, saw no allergies, and took it upon themselves to feed my dogs the kennel's food. The owner said that they have a procedure for this, if a dog won't eat, the staff member is to call the owner for advice, and then call the customer and ASK PERMISSION to feed the dogs something else. No one called me for permission. No one called me at all. The owner said that this will prompt a staff meeting about policy. That's fine and dandy, but does nothing for my frustration at paying almost $200 for my instructions to be ignored completely. The owner seemed sincere in his apology, and I would give this place ONE MORE CHANCE, based pretty much only on convenience of location. If they failed again, though, there is no way for a third try. read more

I leave my cat Matilda at Shamrock and she LOVES it there. Is happy to see me but does not want to leave with me. LOL. They are so kind and gentle with the animals and talk to them while they are being boarded there. She is very very spoiled by the time I get her back. Thanks so much, my cat is the world to me and I never worry when you have her. Sheila Hudson South Charleston,WV read more

Took my dog there after making reservations and was greeted by friendly staff. Added a few of their services, walks, bath, etc and said my goodbyes. Dog took to them right away and was playing with them before i even left. On my return dog was bathed (usually a real chore with him) and was happy to see me. The boy that brought him out said he hated to see him go and eventually handed me his leash. Paid my bill and loaded him up. Everyone that works there seem to be real animal lovers and take really good care of the kennels and pets. read more

First time with Shamrock and I will not be coming back. I recently had to kennel both my 70lbs Labradoodle and mutt for about 5 days and I was not too thrilled upon picking them up. I specifically explained that my mutt has anxiety before dropping them off and I was told that dogs with anxiety get extra attention. I now know this is not the truth. When I picked my dogs up they were they filthy, which I understand happens when kenneling dogs, but what I didn't like is that they both smelled like they had been laying in their own urine. Once I got home I immediately started to bathe the Labradoodle which is when I realized he had dried dog poop caked into one of his back paws which caused skin irritations as well as swollen sores all over his elbows. I then checked my mutt to realize he too had sores on his elbows and his paw pads had been rubbed raw. I had to take both dogs to the vet the next morning which costs me an extra $215. Both dogs had to be put on antibiotics and steroids. So you may think that Shamrock has good prices, but when you add up the vet bills after you pick them up you're mistaken. We have boarded our dogs several times at other locations and have never had any kind of issues like we did at Shamrock. My husband contacted the owner multiple times over a weeks time and the owner continued to avoid having a conversation about the conflict. Very disappointed. read more

Shamrock was my go-to kennel for the last eight years, but they've apparently changed ownership or management in the last few months. I just picked my dog up and -- after charging me the regular amount (including bath) and bringing him out to me -- they tell me they weren't able to bathe him because he "tried to bite them." This is a dog who literally shrinks in terror if a cat attacks him. He will wet himself and slink away if you raise your voice at him. He has never bitten anyone or any animal his entire life, and he has been bathed at this kennel and several others too many times to count. So on a Sunday evening, with a dog too filthy to take into my house, I got to bathe him myself. Outside. In the rain. Worse yet, they clipped his leash to the flimsy ring holding on his name tag, so as soon as we got out the door of the kennel, the tag broke and he almost escaped. Horrible place. read more