The shop was dirty and my dog was there for grooming for 5 hours and apparently mixed with other…read moredogs and got fleas. He had never had fleas before but he started scratching the next day and after a week I bathed him and he had huge grandaddy flees.

This is an amazing lady! Always the most intimate experience for my sheepadoodle! She genuinely…read moretakes time for dogs to feel safe with her. I got in a pinch, and she actually came to get Frances, my girl jumped right in the truck with her. Nothing but wags and happy faces!

Marshall our rescue boy was sent to James for in-boarding training to become my service dog…read more Throughout Marshall's training James kept us informed via messages, photos and with videos of Marshall's training in progress. Marshall became very fond of James and his colleagues and it gave us a sense of ease that Marshall was enjoying his training and new work. James even took Marshall home with him and Out into public places like red restaurants and in stores etc. Marshall is now a very confident and well trained service dog accompanying me to many hospitals whilst I undergo hours of treatments, scans and office visits. I absolutely recommend James and his positive training methods whether it's obedience training or other training. I have included some photos/video of Marshall at hospital and in the grocery store. James has turned an abused rescue dog into my shadow and we are both enjoying traveling together without worry. 5/5*****

Highly recommend this one of a kind training. James really cares about animals And their humans…read more He goes above and beyond to adapt the training methods needed for each person's unique situation. He came to our house and worked with several of us on training our pit/Rhodesian ridgeback mix, Scrappy-Doo. James gave us the tools we need to continue working with scrappy everyday. Scrappy has come a long way and so have we in the way that we teach him. We are very happy with the training we received and would highly recommend to others.

Words can't describe how much better a trip can go if you know your baby is well taken care of !!…read moreMy baby is a #120 Chocolate Lab that thinks the world revolves around him ( my fault) and he comes home from TOTC with the same thoughts. Best of the best!!! Thanks for all you do!

While MOST of the veterinary care there had been superb (although REALLY overpriced each time),…read morewhat finally opened my eyes to what this place is actually about, was when my cat got extremely sick around January 6th and I had to take him in. I had just spent a whole lot of money on the Christmas holiday and had $664 left to spare for my cat to receive help. As I explained to Dr Leadman that I would be paid in a week from work again, if there were anything else past the 664 I was able to pay that day then I would gladly pay the remainder of the bill in a week. I was immediately shot down and they made sure the bill came out to exactly $664. Well then a front desk staff member called me to ask if my cat was any better and I told her he was not. She said she would note that on my chart for Dr Leadman but she knew that I had said that I didn't get paid for a week. Well would you believe that down to the exact day that following week. DR LEADMAN calls and leaves a voicemail to check in and see how things are going and if my cat wasn't doing any better then "I may want to bring him back in for another exam and maybe some more x-rays." I would have more respect for that voicemail had she came right out and just said "We know you got your paycheck today, so come back in and we can see what amount you are willing to waste on another trip here and send you home with a cat that is still sick. BRING MONEY!!!" Like I said at the beginning of this review, most of the veterinary care that my pets received here was great, Dr. Dascolli was amazing and several other experiences there were also fine, but to bleed anyone down to the exact dollar amount they tell you they have to spare AND send them and their pet home still sick and suffering, THEN call back "to check in" the day that you know there is more money that you can possibly rip them off for? That's despicable and enough for me to never return there again for any reason. Lesson learned!

I recently took my cat to the vet for a double ear infection, while there they stated my cats…read moreSeresto flea collar was too tight for her, so they tightened it. Trusting these people I didn't think anything of it until I go to take the collar off and she has an open sore around her neck from the collar. I called the vet, upset as anybody would be, and I was met with no apology. I was then hung up on by the front desk clerk or whoever took the phone from her. I would never take my animals here again, especially with how they handled their mistake.

I called on a Tuesday, they were able to work my 2 male dogs in for a Friday after my usual…read moreboarding had let me down in a clench. My neighbors had boarded their dog here before and said they were satisfied with the service. Called Friday and got directions. Directions were good. Facility seemed clean. I didn't see in back except for a glimpse, kind of reminded me of the animal shelter cages. On the opposite side I had noted that there are outside runs. Had been told on phone it was $18 a piece for dogs (no difference that I have 1 dog over 100 pounds, second one is 50 pound pit mix). Other charges would be "explained" when I got there. Was told $20 extra for bath, which is a pretty good deal. I said if they could bathe the pit, great, worried my Great Pyrenees would get away. He's strong, can leap fences and he's a runner. Would be $5 per day each for a "nature walk". Well, they are supposed to be let outside 2 times a day anyway and, again, afraid bigger dog would get away. $3 a piece per day for them to play in the high fenced "atrium" for about 1/2 hour. I o.k.'d this. Kennels are open until 4:30 Sundays, 5:30 rest of week. I told them that I would pick them up on Monday as I doubted I would be able to make it back into town before 4:30 Sunday. Picked up my boys before closing Monday. Bill $199.80. Not itemized in any way. Seemed high for 3 nights, even including above, given their quotes. Staff seemed distracted and had even started filling out intake paperwork on the third dog I had brought with me when I came to pick up the boys instead of immediately bringing out the male dogs. Dogs appeared well taken care of though. My pit mix was clearly clean. Staff seem genuinely fond of the dogs. So I feel that they got good care and would use Shamrock Stables again and recommend them. However; it bears noting that they charge (I was figuring my own bill and checked the back of the slip that they GIVE you AFTER you sign) for the day that you drop them off and the night that you pick them up (even though they close at 5:30 p.m.) Now, if this were explained, that would be better. If this were a PARTIAL charge, it would be fair, especially as 5:30 p.m. is really an EARLY time to close then charge you for the UPCOMING NIGHT. In fact, had I picked them up at 12 noon they would STILL HAVE CHARGED ME FOR THE UPCOMING NIGHT. WHICH IS SHEER GREED. SO, I HAD DOGS WHO STAYED FOR 75 HOURS AND I GET CHARGED FOR 96 HOURS.THUS 4 STARS WHERE I WOULD HAVE GIVEN 5 STARS FOR A LITTLE LESS GREED. But, the staff was great, greed is on the owner.

I dropped my dogs off on Friday evening, along with a tote bag of their food bowls, pre-portioned…read moreand labeled bags of food, and two blankets. The woman at the front desk was very friendly and made me feel at ease. The facility smelled as good as boarding facility can, and seemed clean. She took down my food instructions (since I had brought my own food and requested that they were fed what I brought), and she wrote a description of my blankets. She told me that they wash the blankets, so the description would help them go back to the correct dog when they come out of the dryer. She asked if my dogs had any allergies, etc. Sounds awesome, right? I returned to pick up my dogs on Tuesday mid-morning. I was charged appropriately, $18 per dog, per day, plus tax. Here's where I ran into problems...when the blankets were handed back to me, they were so dirty that I had to put them in a trash bag just to get them into my car. There is no way they had been washed. As a result of not having blankets clean enough to lay on my car seats, I now need my car's interior cleaned from the dirt on my dogs paws. I guess that's my lesson in not bringing extra blankets. I won't make that mistake again. I didn't even bring that to the staff's attention, because I had a bigger issue. I had sent my own food for a reason. My dachshund has thyroid issues that make her overweight. She is on a calorie-counted diet. When I opened the bag I sent with them, only ONE portion of food for each dog was missing. So I thought either my dogs didn't get fed for 4 of the 5 days, or they fed them something else. I immediately called and asked what had happened, and received a return call a short time later from the owner. He said that the person in charge of my dogs for the weekend had difficulty getting them to eat their food the first night. So they looked at their info card, saw no allergies, and took it upon themselves to feed my dogs the kennel's food. The owner said that they have a procedure for this, if a dog won't eat, the staff member is to call the owner for advice, and then call the customer and ASK PERMISSION to feed the dogs something else. No one called me for permission. No one called me at all. The owner said that this will prompt a staff meeting about policy. That's fine and dandy, but does nothing for my frustration at paying almost $200 for my instructions to be ignored completely. The owner seemed sincere in his apology, and I would give this place ONE MORE CHANCE, based pretty much only on convenience of location. If they failed again, though, there is no way for a third try.

Stonecrest was referred to us when we relocated to West Virginia and WOW we could not be happier!…read more The entire staff is fantastic with our dogs, love on them and take special time to give them attention. Dr. Johnson is so compassionate with our elder Dixie yet is very honest about her hips failing. She recommended a shot for Dixie that has helped her to continue getting up steps. We have boarded our dogs and our son's dog, knowing they are in great hands. A special shout out to Olivia, the tech with a BIG personality and bigger heart for animals :) HIGHLY RECOMMEND!

After a long full life we needed to put our little pound puppy to sleep due to her constant pain…read more We took her to our regular vet and sat for hours in the waiting room. Our daughter recommended Stonecrest so we called and they agreed to see us first thing the next morning. They were so kind and compassionate, allowing us to sit with her and hold her while the anesthesia took effect and then to comfort her as they gave her the final injection. I will never be able to thank them enough for their kindness and the concern they demonstrated for our feelings even though we were not a regular customer.

I will never go back to this place. My 6-month old Havanese received his first grooming today…read more Since a friend recommended I consider a puppy cut, I asked about it. I opted for the cut with the exception that the upper body hair be trimmed to half the current length. What Chico got was instead all his hair cut to ~1". Luckily I got there in time to save his tail & ears. The groomer (owner?) said that's a standard puppy cut, but when I reminded her of our discussion a couple hours before, she started making excuses, so I had to remind her a couple times of my initial request before she apologized for her mistake. She offered a 20% discount & even figured that incorrectly. Obviously no tip was given. Chico & I are both in shock. He's not the same puppy he was this morning!

5 Stars isn't enough! I can't leave a better review for this place…read more I've never seen my dog's coat so even before, and it's never been softer! Both of the women in the store were delightful and you can tell they truly show love to the dogs. There is a designated gated area for play both inside and out with water bowls, toys, beds, etc. While leaving, he was rewarded with treats. :) On top of ALL of that - they finished super fast. I was told it'd be an hour and a half to two hours & it only took an hour and twenty minutes! Thank you so much, Top Dog! I am recommending to all my friends.

Let's try this again, without the personal insults. As it seems that we can only refer to specific…read moreemployees if we have something positive to say. Additionally, I guess we'll continue to use a public forum since my many requests to speak to someone significant other than a nameless employee that acts like the boss has been ignored in favor of replying to my provocative review online. According to the records that the only pleasant and helpful staff member on duty this afternoon, other than the ladies at the Answering Service (we'll get to THAT later), sent me hours before the response that prompted this second less emotional yet more factual review: I have been there at least 50 times over the last 4 years and spent over $7,485.10 during that time. (More if we count the records I don't think I received since moving to your practice in 2020. Bernadette was born in June of 2020 and had her first puppy exam with you all around September, so there should be more records than I received. And yet more still, if we count the times I have been there on behalf of my dog training clients that have been with me just as long as I've been coming to you.) If over 50 trips into your establishment and being on first name basis with many of your staff members doesn't distinguish me from the so-called "masses" as you called me, then my dog tribe and I will happily spend our money somewhere else. In this economy, every penny counts and I won't be undervalued as a client or a person. As for arriving twenty minutes late to a nurse appointment for a blood draw and medication refill that only takes a few minutes during a down pouring extreme thunder storm & tornado watch complete with flash flooding, I know your policy. I understand that arriving on time is important, I hate running behind and felt awful. THAT'S WHY I CALLED YOU. Only, it wasn't you, was it. Despite having two employees at the front desk when I arrived, an answering service picked up my call and they are the ones that assured me that it was ok, thanks for letting them know, and please drive safe. Imagine my dismay when an employee that has seen me many times over the years took over my check in with other employee of shift to snidely inform me that my appointment was at 2:20p and it was 2:40p. When I told them that I had called ahead to let them know I was running late due to the weather, instead of moving on or handling the 'answering service protocol mishap' internally, the consistently rude-to-me employee questioned me as to whom I had spoken, as if I was lying. While I offered to show them my phone call log, they looked up my call and responded that the answering service was the one who I had talked to. How is that my fault? I did my due diligence, and your 'Client Care Advocate' should have done theirs before treating me like dirt. Even if it didn't occur to them to look up my calls to see if I had phoned ahead before attempting to put me in my place, they could have been a little kinder about it. Maybe have your Client Care Team try something like "Hey, Trinity, I see you're running twenty minutes late for your appointment with Sunny." Nice. Personal. You know, the kind of care that clients pay for. But that's not what happened and you can check your camera footage. When I questioned the rude nameless employee about their constant attitude towards me, their response was an apathetic "I'm sorry you feel that way." Somewhere around that time, they also told me that I would have to wait until the only other client in the building was seen. That was no problem, I agreed. Of course I don't want to hold up another client trying to care for their pet because I was running behind. How interesting when the client being referred to approached me while their dog was getting seen to commiserate with me about how drastically the customer service had declined over the years. Again, you can check the cameras. It's all there. That validation was the last confirmation I needed to take my business elsewhere after many unpleasant interactions with rude nameless employee and some others. That acknowledgment by another animal professional and total stranger who literally witnessed the entire interaction was enough to convince me that I wasn't overreacting in taking my business somewhere it is valued.

My dog needed medical care last Thursday and even though I have never been to this hospital before…read morethey were there to help me! The receptionist was really nice on the phone and helped walked me through things even in my panic. My regular vet did not have the ability to "work us in". Hurricane Animal Hospital was VERY busy but they did everything my pet needed because he was so sick. I spoke with a veterinary technician when I brought my boy in for the admission appointment, but the doctor called me as soon as he was able with an update! Unfortunately I know some clients with scheduled appointments had to wait longer than normal, BUT I am so appreciative there is someone in out area who will go above and beyond when our pets are in true need. When I came Friday to get my pet who had been hospitalized they were taking in a stray from the Animal Shelter who was also in bad shape. Even when there is not an owner to pay the bill they are doing what is best for animals! I know I will never go anywhere else! Thank you! My boy is home and getting better every day!