Christian did a great job last year, didn't see any bugs for months. We've had a different guy this…read moreyear that hasn't been quite as effective, and I had a very unpleasant interaction with service manager Josh which has thankfully been remedied. It's been hot and dry, which I suppose has slowed the timeline on when fire ant treatments reach full effectiveness since they need rain. Because of this, I got swarmed a couple weeks after it was put out and went into anaphylactic shock requiring emergency aid. Ramon was great about scheduling a followup treatment, after which Josh gave me his phone number in case I saw more. I did a few days later, so texted him asking if the product needed more time or if there was something else Gecko could do. His response was to accuse me of lying, cancel my service, and say since he was the manager there was nobody above him to go to. The owner thought differently. Christian came out today and verified that we now no longer have fire ants, so I suppose my questioning whether it just needed more time was correct. Our service is no longer cancelled and we won't have to deal with Josh again. Huge props to the business for standing up for its customers here. It would have been all too easy to sit back and do nothing, but they made it right. Everyone else I've interacted with there has been awesome. Josh is the only person I have a problem with due to his hostile behavior and power tripping abuse, so I'm glad we can continue with Gecko despite this hiccup.

Perfect. Locally owned and operated business. Extremely professional and well dressed gentleman…read morethat visit your home and you feel very comfortable and safe allowing them in your home or business. You can call last minute and usually can be worked into the schedule within a day or two if you have an immediate problem. Top notch! The customer service is also very good, with reminders of your upcoming appointment and follow up.