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    Cross Town Movers-Grants Pass

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    5 years ago

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    Pacific Northwest Moving Services - You can expect everything to be protected when we get to work

    Pacific Northwest Moving Services

    (44 reviews)

    The four guys moved a hot tub a few miles. They were careful, thoughtful, and humorous. The work…read morewas done in a couple of hours.

    First off, let me say that I have moved many times across the country and I am well versed in…read morepacking and moving and have a healthy understanding that sometimes things get damaged! This move was from Medford, OR to CA. PNMS was hired to pack up the home and move us. When we met Solomon we were very comfortable with the quote and the process as he explained it to us. From the beginning the communication was poor and responses were slow. We already had work start dates and needed to know the schedule. I want to be really clear that this review has very little to do with the crew, they were awesome. They were professional, considerate of our things and very polite. There was a mix up with the paperwork regarding the insurance and I was asked to sign off with the addition of an insurance company we wanted to use. Austin explained this all to me but I needed to ask my husband who we were using for the insurance. Austin explained that I NEEDED to sign but that he would leave the paperwork on the counter for me to complete. I was unaware of the fact that Austin's partner was going into labor and he was dealing with that as well. The following day the crew showed up to pack the truck and begin the drive to CA, Austin was not there and I was informed about his situation at home. The, I assumed, lead guy that day told me that he would try to track down that paperwork before they left...I never saw it, and then they were gone. Fast forward to delivery day, only 2 guys were here to unload 2 trucks at a two story house. Again, these guys worked their tails off and continued to be awesome! Unfortunately, 1 of our 4 plasma screen TVs was damaged during the move. They took a screen shot of the back of the broken TV, sent it to Solomon and I was told that it would be replaced by the exact TV. Then came the grill. A $1,200 grill was destroyed, beyond repair. I looked as if it was rammed by a tree trunk, the dent so deep it broke the steel seal around the door, broke both of the heat gauges so that they don't' work at all. I contacted Solomon about the damages. First thing off he tried to blame Austin for "bullying me into signing paperwork" which i IMMEDIATELY told him that was not the case, I was NEVER spoke to that way. I was really shocked the way he spoke about his crew! After 2 weeks of back and forth phone texts with sending multiple photos of the damaged grill, Solomon chose to ignore any talk about the grill and said he was going to "get a TV from Amazon and send it to us". I reminded him that he received a screen shot of the TV that was to be replaced and he said he didn't get any screen shots!! More back and forth and we decided to request that he just send us the money. He sent us a grand total of $499. All that being said, I would definitely not recommend doing business with SOLOMON SWEGAR. Buyer beware that you are giving your money to someone that has no respect for his workers and will take advantage of any and all loop holes to avoid replacing damaged items. This is my first negative Yelp review ever, but I felt strongly about shining a light on a shady guy!

    Cross Town Movers-Grants Pass - movers - Updated June 2026

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