My horrible experience with Bekins Cross Town Movers (BCTM) of Medford Oregon.
After getting an estimate we decide to purchase our own boxes and pack up 90% of our belongings ourselves to save money. My mistake was in letting them pack the other 10%.
Packing day arrives and 2 guys from BCTM show up. All they have are all old, used U-Haul boxes. Buffoon #1 went to work in the kitchen chucking stuff into these used U-Haul boxes, barely filling them, not using any packing. Buffoon #2 went to work on the artwork. He decided that he would make boxes out of cut up cardboard and packing tape. No padding, artwork banging against each other, gaps and holes in his homemade boxes, one didn't even have a bottom on it and the artwork just fell out. We ended up buying NEW U-Haul picture boxes and repacking the artwork ourselves.
Pick-up day comes and they are running late. Shop issues, truck issues, people issues, blah blah blah, the apologies have begun. Due to the late start they have to quit early, it's too hot and everything won't fit in the truck they brought anyway. They come the next day to finish loading and put our items into their storage facility. Everything stored now, delivery set for August 26.
A few days later I get a call from BCTM wanting payment for packing, loading and storage. OK, except that BCTM wants me to pay EXACTLY what is on the estimate. Ummmm, no. The estimate was based on them packing much more than they did. They agreed to cut the packing fee in half, I still paid more than I should have.
On August 26 I get a phone call. The truck was overloaded and they had to turn around to unload 1,500 pounds to get under the maximum weight. They are now on their way but it will be too late for delivery on August 26, delivery will now be on August 27. As for the 1,500 pounds, they will deliver that within 2 weeks but need to check with the schedulers and get back to me. They don't.
August 27 arrives and so does BCTM. They begin unloading. The worst part was seeing the damage that has been done to our personal belongings. Basically they do not care about your stuff. Period. As this disaster is unfolding around me, BCTM calls wanting payment. In full. While still holding 1,500 pounds worth of our stuff back in Oregon. Ummmm, no. They agreed to pro-rate the payment based on the weight. I'm told we'll get the rest of our stuff within 2 weeks.
September 7 arrives and I finally hear from BCTM. They will be delivering the 1,500 pounds on September 9.
September 9 arrives and I receive a call from BCTM. They are not coming. Blah, blah, blah, more excuses, more apologies. They will now deliver on September 15.
September 15 arrives and I receive a call from BCTM. They want the rest of the payment that was pro-rated from their partial delivery in August. Ummmm no, your guys aren't even here. They agree to wait until the movers actually arrive. I then receive another call from BCTM. Yes, they are still coming but our antique china cabinet did not make it on this trip, blah, blah, blah, more excuses, more apologies. I'm told that the china cabinet will be delivered "within the week". The truck arrives and BCTM immediately calls for payment. Foolishly, I paid the balance in full. They unload our stuff, minus the china cabinet, offer more apologies and leave.
September 21 arrives, our antique china cabinet should be delivered by tomorrow. I call to find out what time they will be showing up. They are going to call the driver and call me right back. They never called back.
September 22 arrives, I call BCTM and no one answers the phone. They now screening their calls. I leave a message. No one ever calls me.
September 23 arrives, I call BCTM, no one answers, I leave a message. I call a second number I have for them, no one answers, I leave a message. I call a third number I found for them and someone answers! I explain what is going on. He says he will make some calls and call me right back. He doesn't. I decide to have my wife call from her phone. Someone answers! She hears these insincere apologies and is promised that they will call her back by the end of the day with a firm delivery date. At 7:30pm, they call to say they will call by noon tomorrow with a firm delivery date.
September 24 arrives, noon arrives, no one has called. At 2pm my wife and they answer again! More apologies about not calling back but we now have a firm date of October 9.
October 7 arrives and we call BCTM to confirm our delivery. No one answers, no one calls back. Now they are no longer answering my wife's phone number.
October 8 arrives and still no word from BCTM. We call twice today, at 1:30 and 4:10. No one answers. We leave messages. No one calls back. Delivery is scheduled for tomorrow.
October 9 arrives, delivery day. No contact from BCTM in over 2 weeks. We call, twice, no answer. We wait all day for our delivery. No one shows up. We now realize that we are never going to receive the antique china cabinet.
Stay away from Cross Town! read more
