This is a decent size gym with good equipments but my only complaint is that the gym is kinda…read moredirty. There were no cleaning equipments around too.

They are very friendly so long as you are not trying to cancel your membership. Once you state that…read moreyou want to leave, a million roadblocks get thrown in your face.

Absolutely love my training experience with Dewayne. Professional, injury free and intense…read more In addition I find everyone to be pleasant, welcoming & professional. It's a fitness dedicated environment not a "see & be seen" environment. Ideal for anyone dedicated to improving their physique safely & significantly. Always a clean gym with dressing rooms and showers to facilitate commitments post workout. I have noticed there are numerous women who are within my age range 50-80) working with trainers as well. I come from a ballet & Pilates background (certified in teaching Pilates) and need to rebuild lost muscle mass from age & injury so I really appreciate the quality of training and the knowledge Dewayne possesses to prevent me from injuring myself.

I have been going to this gym over twenty years. I have had three excellent trainers there and have…read morea strong body and I am in shape at age 76. My main goal is to remain strong enough that I will not go into a nursing home. The nursing home my father was in was filled with women who were frail but they had their minds. I did not think they were well taken care of in terms of their grooming -- not to mention the high cost of any of these places. I decided this will not be my fate. This facility is very clean and it is a fun place to be and close to my home in West University. I enjoy the music they play and love all the R&B on Friday. The young trainers like other music the other four days. All of their trainers are excellent and keep their mature members as well as their young members in very good shape. I enjoy the whole atmosphere and the trainer I am working with --DeWayne Malone. I highly recommend him. Ellen Vestewig

I live in the neighborhood and was considering doing classes here but my first impression was…read morepretty disappointing. Came to pick up a family friend from camp with my own newborn and toddler in tow. After waiting in the carpool line I pulled up and proceeded to load them In. A young lady told me I can't stop but to just be quick so I continued. I'm not sure how you safely put kids in the car without stopping, so i didn't realize this was problematic. The next lady that approached me was extremely rude yelling at me that I can't do this and she's going to report it. I let them know I don't the system, but if they tell me a better option I would be happy to do it. There was no reason to be that rude. Politely offering a more appropriate solution would've been sufficient. Instead this lady was aggressive with me as I was juggling two toddlers and a newborn in the Texas summer heat. The last thing I wanted to do was slow down the line, but being nasty about it when the first young lady told me it was ok feels like her anger was misplaced. Unacceptable.

The most amazing community center / gym ever. We love love love this place. So incredibly clean,…read morespacious, organized, and relaxing. Summer is now bearable with the resort style outdoor pools, plus they have indoor playgrounds for kids. Being members here has transformed our houston experience. Thanks jcc!

I was seriously conflicted writing this review since I absolutely adored the trainers:…read moreprofessional, dedicated and hard-working but appalled by the management; making the decision easier to do so. We (my sister, friend and I) bought this deal on Groupon - unlimited 30Xpress classes for $19. Whoa! Considering that it normally costs $280+ for the same classes, what a steal! Like the old saying "If it sounds too good to be true, it is." I agree. The management's communication (lack thereof) was jaw-dropping. We were able to work a deal with Renee, one of the awesome managers, so we can continue after the Groupon deal ended. First week into the newly paid verbal contract, which is considered valid in Texas, Dawn, one of the owners, called to inform that the deal was not valid and that they were not going to "eat the cost" since the deal was undervalued. A management staff member accepted the negotiated pricing and accepted payment for said service, yet she is calling us out implying that we were essentially "taking" sessions not paid for. After, the LOUD and heated conversation she had with my sister on the phone, which can be heard easily by anyone more than a few feet away, was very unprofessional. Why is she arguing and putting the blame on the client? Then, she informed us she would not give us a refund, SERVICES WERE NOT RENDERED, one week after the deal was made. We agreed that we would break the amount paid into weekly portions and pay that portion accordingly; she vehemently disagreed until she talked to her husband. She called a short time later after her husband agreed to offer the full refund and a week free of training. We contemplated going since the ordeal with the management made it uncomfortable but the trainers are awesome. Several days later, we went. Day 1, Boxing trainer, Vincent, was no longer an employee, so we can only work out with the other trainer, Terrence. Management did not inform that the trainer would be let go, so they agreed to bring him back so we can train with him for the week. We greatly appreciated that, especially when an employee called the evening before to ensure our schedule would remain the same as previously taken. Results: Trainers - awesome! Management - fail!

I cannot review on the actual class since I was not actually able to take the class…read more I purchase a 5 session deal from Living Social and today would have been my first class. However, I drive 15 miles only to have the instructor not show up. This class is only an hour long and was supposed to start at 8:30am and there were 5 of us waiting outside until around 9am. There was no note on the door or a response from either of the 2 phone numbers posted on the front of the door. I called the main phone number only to have an answering service take my name and number and tell me that some one will return my call. One of the gentleman waiting with us mentioned that the same thing happened to the Tuesday class and the instructor was a no show and they still have not heard back from the studio as to the reason for it. Their website requires a 24 hour advance notice for any cancelation. How about extending that courtesy to us too?

Beautiful facility. Never overly crowded. Clean. SO clean. Plenty of parking. Outdoor saltwater lap…read morepool that allows you to RESERVE A LANE. That's huge for a swimmer. Classes are great - the ones I've taken were Yard and Svelte. Almost don't want to leave this review for fear that people may see it and we'll get too crowded. First time I've ever signed a contract with a gym and I couldn't be happier. 11/10.

I absolutely LOVE The Preserve! We've been coming here for a few years and recently made the…read moredisheartening switch to Lifetime (another great choice!) only because of the lack of childcare. Don't get me wrong, that's not a complaint! It's what makes The Preserve even more amazing, because it feels like a modern California spa, looks like a spa, smells like a spa... and sounds like one, with the lack of noise! Every time I've been here, there are no more than 10 people total, including staff! Which btw, all the staff is super sweet and wonderful. The gym itself is so clean and pristine. Parking is plentiful.

Super friendly not crowded atmosphere with top instructors who really know how to set the tone for…read morehigh end exercises. As a health professional for over 20 years and former group exercise instructor, I can see how the Instructors motivate with a specific exercise strategy . They have helped a former patient of mine to get ready for Army officer training and it has made a big difference in his fitness being able to climb up large obstacles courses with heavy packs on and crawling under barbwire at Army base. Highly recommend if you want a smaller gym with huge experience and skilled instructors that offer personal instruction.

Houston I have finally found my place for fitness. This specialty gym offers small specific…read moretraining classes that are some of the best I have seen. From HIT classes to strength and conditioning, it has made a difference in my ability to ruck at Army training with #35 on for 13 miles without feeling I couldn't make it. The staff is highly trainied with former professional soccer players and others doing the classes. Their staff really understands what is needed to improve my flexibility and strength. Thank you to Natalie, Mark Jeremiah Lana and Julie for the extra time to make sure each class is personalized, professional and Specific to my needs.

Expensive. But top notch gym, service, and cleanliness. You get what you pay for-- unlike 24 Hour…read moreFitness and LA Fitness.

The staff such as the manager in the women's locker room is just rude and inexperienced and seems…read moreto be most concerned with impressing her boss instead of making an enjoyable experience for the member. This is a medium level gym with a $200 to $300 a month membership cost. At that price point, one would expect the staff to have the appropriate level of experience and have a reasonable level of natural people skills. The fact the employees may be inexperienced / young / niave is certainly not justification for the customer / member to have any bad experience. It only reveals that management has made bad hiring decisions and has neglected to train the staff. Overall, the facilities and equipment are good and the place is clean. The people part can be less than adequate.

I've been going to this 24 Hour Fitness location and I gotta say, this place is awesome. It's…read moreclean, the equipment is solid, and overall it's in great shape. There are a couple machines that could use some repair, but nothing that takes away from the workout. You can still get everything in without a problem. What really stands out is how well this location is kept compared to others. It blows the Dallas location in Richardson out of the water. If they stay on top of those few repairs, this is easily one of the better gyms around.

Thought I finally found my home gym... guess not. Gas line…read morebroke at my house, no hot water, parents in town, kids just needed a hot shower. I called ahead I was told "of course." Show up and suddenly the manager says my kids can't go past the front desk. No compassion. No flexibility. Turned them away.