Over priced and unprofessional. STAY AWAY. Recently tried Ed for training my two 9 month old pups…read moreand worst experience I have had with a professional to date. Advertises military discount but was told I didn't qualify as only the military member can sign the contract and my husband is deployed, he finally honored after some discussion but asked to see orders and my dependent ID. Every appointment was late or rescheduled from their end. Not given clear direction on how to handle behavior problems with my dogs. They completely changed their plan for training after one session - I was verbally told I would be refunded for a partial session due to this and never was. Decided to terminated my contract early because of these issues and received a nasty email full of personal attacks including that he didn't think it was in my best interest to keep my dogs. As an added insult I was charged for extra gas and tolls. I have been a dog owner all my life and have had only positive experiences with other trainers, groomers and veterinarians. Reviews are turned off of his facebook business page which leads me to imagine that there are others with similar complaints. Update- 2 years later and Ed continues to edit his response with complete lies. Read to see what hes come up with this time, you'll get a good laugh. You can't take someone to court over 17 dollars and your discount isn't worth the paper it would take to print "false documents" What a clown.

Your response is funny to me as none of it is true. We had a 20 minute meeting and you promised you…read morewould be back the next day and you didn't show up for our scheduled appointment as usual. 4 training session should not cost anyone $3000. I've contacted you several times for a refund and you don't respond. You asked my vet to put my dog on medication that he should never been on! My Vet felt you had no idea what you were talking about because you wanted my dog tranquilized and he recommended that we find a different trainer. He was so kind and put that all in writing for me. We only switched dogs due to your recommendation after 2 training sessions and only saw you for 2 sessions with the new dog. I can only pray people do their research by asking vets and read reviews. I've been nice and waited for a refund but you seem to want to keep my money. That is not going to be the case! You left me no option but to take you to court.

Lily has been an ideal instructor for our golden retriever Malibu. Even as a puppy, Fetch & Follow…read morehas provided us with a well-disciplined dog that is still learning and growing daily as a part of our family. For us, given that our time to spend training our new dog was difficult to come by, I highly recommend their new board & train program, it was truly a gamechanger!

our trainer (Lily) was great! if you're a first time dog owner I highly recommend Fetch & Follow…read morethey will take the time to answer questions and throughly work with you one on one. super professional and flexible time scheduling

My little Foxxi has learned so much! Foxxi is 1.5 year old Chi/Pappillon Mix. Alisha was very…read moreflexible with the scheduling and took pride in her wonderful work! I called a couple of places for pricing and Heart-Shaped Paws was the best price for the best deal. I adopted Foxxi and had her for 6 months before I got her trained, she was always a good dog but now is very attentive to me and is on her way to being the best! I think that Alisha did a great job on not only training Foxxi to listen to me, but she trained me as well! I never knew how many bad habits I was doing towards my dog and she helped me correct that. Thank you!,

I just called Alisha. I was frustrated with my dogs regression in potty training. She is going…read moreall over the house. My family was on the verge of getting rid of her even though we love her so much. Alisha was calm, walked me through the steps I needed to take to retrain her, answered a ton of questions and never asked for a dime. She was so incredibly helpful and she gave me hope that I can get my dog back on track! Because of this spectacular service I asked her if she would be willing to do some one-on-one training with my dog. We meet this Sunday and I am excited to see what else she can help us with. Her individual rates are fantastic as well. Personally, I think she should charge more, but am definitely not complaining. The only bummer is that she may be moving soon because her husband is in the military. I'm going to take advantage of her services while she is still in town. I cannot express how helpful and open she is! Great job Alisha!!!

I had such positive training experience with Paw & Order. They help me understand a lot of how to…read moreeffectively communicate with my teenage pup and supported me to safely use tools and better understand them. They have a safe environment and trainers that are able to provide my pup socialized skills, clarity in communication and time that I wasn't able to provide him with. Elissa is so kind, patient and very supportive. Honestly, all their trainers are so passionate about dogs, they care about them so much and advocate for the dog's success, they will all help you to become a better and responsible dog parent. I LOVE that they help me strengthen the bond with my beloved one and there for me all the way through (super responsive!) My pup came home more confident, focus and happy. He is now a proud CGC pup, were able to enjoy our outings safely together and have a great start to discover all the adventures life throws our way. The best part is that we will have their support for life, join the community and learn about more training to bond our relationship in a healthy way. The upsetting part was that I wished I had known and started with them and not waste my money on other trainings prior! I'm definitely coming back here when I get my second dog. It's SO worth it.

My husband and I contacted Paw & Order to inquire about training our anxious dog to go to the…read morebathroom outside rather than inside our house. Paw & Order had some availability for an in-home consultation that would last about 1.5 hours and cost $100. The trainer was named Jamie, and she arrived at our house on time. She had a pleasant personality, and she talked in depth with us about our dog's behaviors and her proposed training techniques. She spent most of the time talking with my husband and me, and she observed my dog only for a couple of minutes in a bed and on the front stoop. Jamie said that Paw & Order uses balanced training that combines positive reinforcement (e.g., adding a desirable stimulus to increase a behavior), negative reinforcement (e.g., removing an aversive stimulus to increase a behavior), positive punishment (e.g., adding an aversive stimulus to reduce a behavior), and negative punishment (e.g., removing a desirable stimulus to reduce behavior). Jamie said that she would initially use positive reinforcement (e.g., a door bell and a lure stick) with my dog to build her confidence. Then she would consider using a choke collar, a prong collar, and an e-collar that feels tingly. She said that she probably would not use the prong collar, but my husband and I would need to consent to using the other collars. At the end of the consultation, Jamie gave us a contract to consider signing. The contract said that we would receive 4-5 sessions within 6 months of the start date, and lessons would typically be scheduled every couple of weeks. The total cost would be $1,835. We would be required to send a weekly text or email about the dog's behavior as well as upload a video showing each household member working with the dog. In the end, my husband and I ended up not hiring Paw & Order to train our dog. (Our adoption contract with the animal shelter had prohibited choke chains, prong collars, and shock collars, and the shelter employee specifically mentioned to not use this company.) I, however, do feel thankful that Jamie gave us some useful training tips, such as using hotdogs, a bell, and a lure stick.