This place confuses me. When I'm there in the office, everything seems very professional and…read morewell-done. I liked the doctor who treated my children, and the dental hygienists were great. The office staff seems to handle things well and no one seems busy in the least. However, I have spent months calling and emailing trying to get the next stages of care for my kids set up without any reply. Finally I got a randomly sent (not in response to my emails) reply about setting up care, and was able to connect with someone. Set up the appointment needed for my youngest. They knew what type of appointment it was because they quoted me the price for it, and it was not a cleaning. Forty minutes before the appointment, when I have spent days prepping my autistic kid for the break in routine, I get a call asking why I'm coming in and saying the treatment is no longer needed. It was implied that I had made a regular cleaning appointment, which I 1) did not do, and 2) those are covered by our insurance and would not have cost anything. I was frustrated that my child missed out on this treatment due to the office's lack of communication with me, and I shared as much. Not a single apology. I was told they could see that they had returned "a call" and had not been able to leave me a voicemail. I called multiple times, have never had problems with voicemail not working, and had also emailed asking to set up services, which were not replied to. I cannot recommend this office for dental care. I feel awful that I let it go this long; I should have moved on after a few weeks of nonresponse instead of waiting a few months. I just thought we could get back on track with them. I don't believe they want our business and we will move on.

I became a patient at The Center for Dental Excellence in December 2023 as my long-time dentist…read morebecame affiliated with it. As I have visited twice I will contribute my take on The Center but it is not one of a long-time client. The offices are very well-designed and truly provide "one stop" dental services. The staff are very friendly. As an incoming patient I was able to take a conducted tour. This is a very impressive and logical office set up in an easy to find location with ample parking and comprehensive services and state of the art equipment. I was made aware of The Dental Assistance Savings Plan via Kleer.com at the outset, and am considering it as I retired from work with COBRA coverage from an insurance which is out of network for The Center. I read the Savings Plan form carefully and believe that I understand it. A decision should be made shortly. There seems to be confusion concerning billing practices at the Center. As I see it it is up to the patient to ask questions, take notes if needed and to make sure that they fully understand The Center's billing and receivables requirements. The person that I talked to is Shari, whom I talked to at The Center after wrapping up my last appointment. She is a very good billing manager and was very helpful. Thank you.

Anything and everything tried to do failed spectacularly. I've spent eight years there being…read moretortured and extorted for more money more money more money with zero satisfying results. If you want a dentist for popping in and out for a cleaning or suddenly have a cavity, it would work out better for YOU. If you have serious issues, don't end up like me and have all the teeth yanked out of your mouth for dentures that they charge you $180 to consistently improperly maintaining them. It was so bad, I spent a year not using the new dentures at all because I had spent so much money, I just spent the year without it in my mouth. So, don't let this happen to you. IF YOU HAVE SOMETHING BEYOND THE NORMAL CAVITIES, FILLINGS AND CROWNS - FIND SOMEWHERE ELSE. Enter at your own risk unless you make $200,000 a year or more because they'll take one hell of a chunk of it.

Warning: Avoid This Dental Office at All Costs!…read more I am writing to warn others about the horrific experience I had at performance Dental. After a botched root canal, I was left with a painful abscess for OVER A MONTH. The office showed a complete lack of urgency and concern for my well-being, telling me to wait until my insurance kicked in instead of offering to fix their mistake promptly. To make matters worse, I'm now questioning whether I even needed a root canal in the first place. The office's priorities seem to be focused on maximizing profits rather than providing quality care. I'm still trying to resolve this issue, but I wouldn't recommend this office to my worst enemy. The lack of empathy, expertise, and transparency is appalling. Take your business (and your teeth) elsewhere! Mind you this is after 10 years plus of being loyal telling all my friends and family about their services to which all of them patronize the business Dr. Falyn won't even call me back because he doesn't care about his client. Please avoid 1/5 stars - and that's being generous

I recently had my 6 month cleaning and exam at Oak Dental Associates. I would HIGHLY recommend…read morethis office. The office staff is extremely friendly- they truly make you feel comfortable and welcome. They hygienist, Rita Bais was fantastic- she was extremely friendly and informative. My teeth feel great! Dr. Chris Pallotto is a gem! His attention to detail is unlike any dentist I have experienced. He also makes you feel very comfortable with his kind character. If you are looking for a dentist office- this is a great place to go!

My wife went in for a dental cleaning as yearly routine. The dental doctor did a cavity drill on…read moreher upper back tooth, it resulted in "PAIN AND SUFFERING " I her husband went back with my wife, they revision her. The doctor did not advised my wife that there was a risk in drilling her tooth because it might to reach her tooth nerve. He recommended my wife to go to another dentist to get a root canal. "Ain't that a bitch". Now my wife can't sleep well and is worried the dentist is going to get a root canal. He made the mistake and now he does not want to pay for the damages he caused.

We were going there for years, everything was fine. Then they decided not to take Delta Dental,…read morewhen we were parting ways, they said oh, but we could cover your cleanings. Which I thought was odd, but my husband talked to him and that's what Dr. Bennett told him! Me and my kids went in for cleanings, because we thought we were covered and now we are stuck with a huge bill because the Dentist lied to us about taking our insurance. Unbelievable lied straight to my husband's face. If you have Delta dental, I don't recommend you go there. We are very upset about being lied to and deceived only to have one more cleaning done X3, and get stuck with a bell we thought we WERE TOLD would be covered!!!! Livid!

On time and great with the whole family! Very kind and friendly. Always detailed and quality…read morecleaning and care.

Very nice decor and Dr is nice, but i scheduled a teeth cleaning and asked about price in advance…read moredue to no dental insurance and a widowed senior. I was shocked that i got a deep cleaning instead. I did write Dr. Ken and addressed the issue, I wasn't asking for a refund, but just wanted to let him know. I was shocked that he wrote back, stated that I gave consent! I'm neither stupid , senile or a liar~ I wish I had a nice experience.. Unfortunately i didn't

New patient and I took my two sons for some cavities. Receptionist was very helpful with making the…read moreappointments. The office is very efficient. We didn't wait long at all to be seen and the fillings didn't take long to complete. They don't take my sons' dental insurance but they do accept Care Credit and they are responsibly priced compared to other dentists in the area. Both of my sons said the Dr was friendly and they didn't experience any issues or discomfort during or after their appointments.

Awesome staff in the front desk , very good dentist, very very very honest dentist and super clean…read moreoffice. I recommended this office to everybody .

Both of my sons are patients of Orland Elite Dental. They both have had only positive experiences…read morehere. I have no issues scheduling appts. If they're busy when I call, I leave a message and I get a return call the same day. Everyone is kind and professional. We have never waited longer than 1/2 hr after arriving to see the dentist. The office & equipment appear updated and clean. Each exam room is large, equipped with X-ray equipment and they even provide a TV to help distract while having procedures done. They also allow you to go into the exam room with your child, if you like. We've seen both dentists here and they are both very informative and kind. Neither jumps to do unnecessary procedures.

Excellent service . Very caring and definitely listen to…read moreyour needs I've visit a large amount of dentist in the past. I've finally found the right one!!!!

I scheduled an appointment with Dr. Eber in July for November because I had recently moved back to…read morethe area and was switching over all of my doctors. I worked via email with Linda and she sent me paperwork to fill out as attachments. I printed and filled out the paperwork and asked Linda if I should bring the forms to my appointment or send them back to her over email. I received no response. I followed up on my previous email to which I also received no response. Fast forward to November and it is now the week before my appointment. Linda calls me and tells me I will be sent links to fill out paperwork online. I told her we talked via email and that I printed the forms she originally sent me and never received a response whether I should bring them in or send them back over email. She said it was fine if I just brought the forms to my appointment. She also asked me if I could come in a different day (earlier in the week) and I said no. A couple days later Linda called me once again to ask if I could come in earlier and I let her know that I already told her that I would not be able to due to my work schedule. She told me she would write a note. The day before my appointment Linda called me once again to confirm my appointment which I did. Later that afternoon she told me the doctor was sick and there were no other doctors that could see me because they didn't take my insurance. This whole experience was extremely unprofessional and not how I should have been treated as a new patient. It is also very convenient that the doctor was "sick" the day before Thanksgiving after trying to reschedule my appointment multiple times. Do not waste your time scheduling an appointment 4 months in advance here or at all.

Really bad correspondence post visit. Like "pulling teeth" to get a response on questions I had…read morefor my doctor. And I'm new here....not a great sign. Next time, elsewhere.....

When a dentist tells a patient, my wife, who has expressed anxiety about dental cleaning should not…read moresay, "I need to dig around under your gums." An office that was told 3 times prior to her appointment that Nitrous Oxide (Laughing Gas) was needed. It was not provided and they much later claimed they "never" provide Nitrous Oxide on first visit and she never requested it. The dentist and hygienist also tried to talk her out of her anxiety, which is about the dumbest part of this situation and shows the practice is more concerned staying on schedule than accommodating nervous patients. Her cleaning was rescheduled. My wife took a day off work. At 7:30 am the morning of the appointment, they canceled it. Apparently only one person is certified to use Nitrous Oxide. Sadly, I recommended this practice to my wife. I have left it as well, because they do not respect their patients needs. Another practice has managed to meet her needs.