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    Crossroads Psychiatric Group

    1.4 (9 reviews)

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    The Neuropsychiatric Care Center - NeuroStar Advanced Therapy

    The Neuropsychiatric Care Center

    3.0(2 reviews)
    4.6 mi

    Absolutely the worst mental health experience EVER!!!…read more I was on a road trip with my parents and brother and started experiencing anxiety issues. A virtual appointment scheduled but the time it took place was while I was in the car with my parents and brother so I couldnt talk loud and I was as calm as any person could be. I requested a medication I knew would help and the provider/ therapists didnt agree. I calmly voiced my opinion that I didnt agree with what she was offering and she began to talk to me rudely and making unprofessional remarks like "you can always go somewhere else" I remained calm and continued to disagree with her, apparently she couldnt take me (a Black Male) rejecting her professional opinion and not stooping to her level of unprofessionalism so she hung up. (Now that part pissed me off) Regardless I didnt raise my voice or anything to this woman and she hung up and she was the one being rude and unprofessional. I called back angrily (as anyone seeking help would if they were treated that way) I was told a Supervisor would call me back so I could make a formal complaint (never happened) but I did recieve a letter from them today saying they were terminating our patient/ provider relationship based on the behavior and profanity and threats made. But I didnt make any threats. Remember I'm in a car with 3 other people going down the road none of them heard threats or me even raise my voice until she hung up on me. To me this has racist vibes all over it, she needed an excuse for her actions and played the " he was an angry Black Man card" Regardless of her actions the staff should have had enough professionalism to reach back out to me to hear my complaint. They didnt and for a Business that claims they care about peoples Mental Health this is totally UNACCEPTABLE. That appointment that the provider hung up on me they charged me for that so I will be calling the BBB and whoever else to get my money back. In my opinion if you have any Mental Health needs DO NOT USE THIS PRACTICE THEY ARE COMPLETELY UNPROFESSIONAL.

    I am so glad we found this doctor! He and his staff truly listen instead of just getting you in and…read moreout. When ever I have a question about medication or behavior, I just call. The office manager Josh is polite and professional. I don't know what we would have done without this office.

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    McKinney Parish A MD PA

    McKinney Parish A MD PA

    1.0(3 reviews)
    2.6 mi

    Do not go to this woman. She doesn't care about her patients at all. She may be smart on paper but…read moreshe has the personality of a sheet of blank paper. She is only in the job for the money. She cut me off, cold turkey, from a medication that has left me with facial tics and speech tics. I wrote a letter to the AMA detailing my experience with her. They did nothing, but assured me that she was presented with the letter and had read it and that it would be added to her files with the AMA . If you see this woman and have problems with her, send them a letter, detailing your care. We could at least have her reprimanded or investigated or something. This woman is a horrible doctor and I consider her dangerous to her patients since I was left with weird tics from being cut off from psych meds.

    Constantly runs behind schedule, very difficult to schedule appointments, cold and distant bedside…read moremanner. I saw her for 9 months with no results. Several of the medications she prescribed caused allergic reactions including facial swelling and stomach cramping, causing me to believe she's not adept at matching the correct medication and patient, most likely because the average appointment is 15 minutes or less. I had to wait over 4 months for the initial appointment and she required a $250 deposit when the appointment was booked. When the appointment day arrived we had an ice storm. I called the office and was told that if I didn't show up for my appointment they couldn't see me for another 3 months. When I last saw her I arrived 10 minutes early for my appointment. She was so far behind that I had to reschedule in order to pick the children up on time. When I requested another appointment the next available was 8 weeks out. For those brave enough to seek help, Dr McKinney is not available enough to play an active and compassionate role in improving her patients health.

    Crossroads Psychiatric Group - psychiatrists - Updated September 2026

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