Excellent care, great profesionals. Loving and caring is attributes that now days is difficult to find. Here all the staff have these beautiful qualities. read more

I went to Crossroads for the 6 years that I lived in Raleigh. I never went to another vet, because I never needed to. They got us started with shots for our cats, they helped manage one of their uterine issues for years, and they helped us through the loss of one of them as well. Everyone I've recommended to go here too has always been pleased with their services. The prices are fair and there usually isn't much of a wait time to get your pet seen, at least for cats in my experience. Some of the receptionists are really helpful and kind, and others not as much. The vets and assistants I've interacted with are wonderful, intelligent people who are interested in what's best for your pet and for you. Especially Dr. Sandra Albright, who is a great at what she does and is a person with deep empathy. read more

If you are considering a peaceful, pain free euthanasia, please do NOT consider Crossroads Veterinary Hospital. They use a procedure that requires 2 shots. The first is in a muscle in the hip which can cause severe pain. We just put down our beloved dog, Scooter, and one of his last breaths was an excruciating scream before he went to sleep. We were devestated. I do not wish this to happen to anyone else. Please make sure your vet uses a procedure that results in a Peaceful Passing, the last gift we can give our dear pets. read more

Crossroads Veterinary Hospital - Veterinarians Near Me - Raleigh, North Carolina

I'd been utterly devoted to Dr Albright(owner) since she first opened this practice decades ago. I recall her nursing her daughters beside the lobby during breaks. This was once an outstanding practice & I still believe that Dr Albrigh's heart is somewhere nearby despite the major disappointment & shortfalls I've personally experienced for at least the last several years, but perhaps not? My animals of past several years have not received the quality & professional of the past. I'd stuck with Dr Albright bc I've wanted to believe things would improve. The final straws were 2 -3 life threatening or severe emergencies this past few years. in each of these situations my animals were refused to be seen during regular office hours over multiple days or all week. I was repeatedly told there were no available & impossible to work into for entire week. This had NEVER happened prior in 30 years. Instead I was repeatedly referred to an incompetent walk in practice that had no relevant practitioner(ortho or neuro) on duty despite insistence of Crossroads office personnel that they did. My most recent ordeal involved desperate attempts at 2 diff walkin facilities I was referred to that neither one had a clue nor had qualified specialist available Or possible for referral within months. The last remaining option was NCSU Vet ER where we wasted a day with an inexperienced intern & spent another $3,000 only to be sent home without adequate pain management nor a call the next day to follow up. When she was still screaming in pain the next day they refused to have the intern call me & said they would put her on the "euthanasia board" if I couldn't get her pain managed. Who does this to an animal? Finally a friend referred us to Town & Country in Apex where an amazing woman(Dr Groux) spoke to me on the phone & instantly took her for exam. She immediately responded & gave us additional pain meds to get her relief. Dr Groux is similar to the way Crossroads & Dr Albright once were years ago. These repeated & compounded experiences, particularly the most recent one, were the final deal breakers. The most recent experience brought me to the brink of euthanizing bc none of the walkins nor the NCSU vet school ER were able to mediate her pain. Nor did the 2 walkins have either an ortho or neurologist to consult. All it really required was an exper competent general practioner. Instead what we encountered were either interns or first year new grads. It was only the final vet from Town & Country that immediately saw thru to the solution. If only the front office at Crossroads weren't so determined NOT to let us be worked in & NOT to let Dr Albright Sr know of our urgency I'd still have faith in this practice. Alas this will not change bc these were the very people I'd speak to day to day that were slamming the door in my face. It was a cold, rude, eye opening experience that I see also mentioned elsewhere in these reviews. One person appeals directly to Dr Albright to address this front office gatekeeper behavior. From the practice I'd once trusted more than anyone on earth. read more

Crossroads Veterinary Hospital - Bristol 11 yrs - Veterinarians Near Me - Raleigh, North Carolina

I called to see if I can schedule an appointment or if walk ins are accepted. The receptionist or whoever answered the phone immediately acted like they didn't want me to schedule an appointment for my dog. She spoke to me like I can't afford to put down a deposit and wouldn't be able to email vaccine records ahead of time. I felt so uncomfortable. read more

I selected this vet clinic after visiting several in the triangle area. I with they were the first one I tried, because of how awesome they have been. It is incredible the work that they do here. I have a kitty with multiple illnesses, and Dr. Davis consistently communicates with me via email (even outside working hours) to provide me guidance on what I should do. She has spent so much time trying to help me get my kitties blood sugar regulated, and I could not be more grateful. Her knowledge and dedication to the practice has helped us along the stressful path of chronic management of a kitty disease. I could not have asked for a better Vet. Please choose this hospital if you're looking to find a competent clinic. Trust me, I sifted through a lot of clinics with staff who came off as uncompassionate (perhaps burnt out) or with a general "get them out of the office" mentality, so you will be thankful to have selected this one. They really take the time and care about your pet. read more

I've been using Crossroads for years and continue to get top notch service by all the folks there. You can really tell that they genuinely care about your pets. read more

Sandy/person and Vet, my friend and I trusted her so much, some of my furkids are buried on her home property near the lake. Something bad happened with the "gate keepers"/front office people and also the Office Manager .. "the powers that be" ..... maybe Sandy knew what was going on/maybe not. The last experience with them was my pup with "mast cell" stage 3 cancer, was bleeding and needed assistance, but the girl made me wait and then say she needed her weight done and FOR WHAT? Finally saw Sandy and agreed to put her down, later to be picked up by the Cremation Company and in the mean time I just needed more information, had her 1/2 sister at home and changed my mind .. office people said the pup had been picked up ..... NO/untruths, she had NOT been picked up, she was still in the freezer. Really, how do you misplace a DEAD dog ? Plus, again and again, hanging up on me via the phone .. They finally found her and I had a friend go and pick her up to take to Rollins .. The person came out of the lower back door with an open black garbage bag/no words to him. Communication is so important and if you don't have it, you have nothing ... They would not allow me to talk to Sandy ... Office Manager, would NOT talk to me, then everytime I would call to try and get this resolved which included a bill ... they hung up one me. Lies and untruths again ... They sent me all of the records for the furkids and a letter in the mail, stating that could not make me happy ... and to find another place to go. Turned me over to a "Collection agency" for bill that *no one would ever talk to me about. Honest to GOD truth ...... all of this really happened!!! Those people have effected my life to this day .. and do not care. read more

We've always had a great experience with their team! Dr Albright and staff go above and beyond to make you and your pup comfortable. We recently had to put our pup down and they made the experience as peaceful as possible. From first puppy visits to putting our beloved pups down, we've trusted them for everything with our sweet dogs! Couldn't recommend them more read more

I have had animals (mostly dogs) all my life. I met Dr. Albright soon after she established Crossroads Veterinary hospital. I have never met Veterinary so dedicated to the care of animals. Her expertise and love for them has kept me with her practice for 34 years. I truly trust this hospital to provide the best care for my beloved fur kids. read more

I was really disappointed. I see that there haven't been many reviews in years, but this vet was so close to my house that I figured it would stress out my cats less. I called and asked for pricing on two vaccines and the visit. I was given a price and upsold on a vaccine that I've never even heard of (cat owner for 12 years). I said fine and told them I would call back for an appointment. I called today to make an appointment and because I am considered a new client they wanted a 75 dollar fee to make the appointment. What the absolutely hell?! I was never told about this fee in beginning and if that's how new customers are treated I'm already concerned about their best practices. I will be taking my three cats to another vet. read more

This is truly the best vet around. They all take copious notes and take time to read my dog's history before seeing him. They also solved his long term itching issues. They also don't charge us a fortune and always give us alternatives before procedures so we can understand the impact and the cost. Couldn't possibly be any better, thank you doctors and staff! read more

I have been going to Crossroads Vet for over 10 years and always been happy with my dogs care both by the doctors, the vet techs and office help. My little Liby is 17 years old and has been quite sick for the past month. We have been to see Dr. Bream 3X in this time period. Each time she spent so much time trying to figure out what was wrong and showed so much compassion and care for her. It meant so much to me as I was not sure Liby would make it a his time. However after the good care and attention to detail De. Bream gave her we figured out what was wrong with Liby and a complete plan on how to treat her. So happy to say Liby is doing great and almost back to normal. I would Dr. Bream 10 stars it that was an option. read more

I brought my cat here for a checkup and the standard vaccinations. The previous vet I was using was very expensive and I always felt as though I was being guilted into things that may have not been necessary or at least that I could have obtained somewhere else for a better price. I asked around and my suspicion was correct, it appears I was paying more than my friends. However, I did get the feeling that they were not crazy about their vet either. So I decided to research some other veterinarian options. I read numerous reviews for numerous vets and I was paying attention to the sentiment of care and looking out for indications that they were more expensive than normal. Well, I landed on Crossroads Veterinary Hospital and I am very happy with my choice! My cat received a checkup, FVR-CP vaccine, and rabies vaccine. They did present two options for the rabies vaccine, the standard one for cats and dogs and a specified one for cats. There was a price difference but it was also good for 3 years so it would not be a recurrent cost. I did not feel pressured into anything and they gave me a moment to think about it while also explaining the difference between the two. The checkup seemed thorough and I was provided with some very sound advice regarding my cat's weight concern. This is my first cat so I probably had a lot of dumb questions but they were very knowledgeable and easy to talk to. To give you an idea of the cost, since I took care of the vaccinations on this visit, I am hoping the next visit will just be a check up and based on my charges this time, I'm expecting it should be just under $100. You may want to call to get a price quote. Overall, I was delighted with the service. The wait time was minimal. I had a pleasant experience with every member of the team. I did not feel rushed, all my concerns were addressed, and there were no guilted add-ons. The building looks like it needs an update but I think the level of care is more important than appearance. It was still clean and tidy, just outdated. I really enjoyed viewing their walls covered with patient pictures and warm cards and notes of appreciation. The parking lot is small but I did not have any issues navigating through it or parking. read more

My family and I have used Crossroads Veterinary Hospital for more than 10 years. They took great care of our Boston terrier mix, Vesta, from age 7 to 17, until we had to put her down last winter. Now they have been my go-to vet for my puppy, Riley, since I got her in Feb. 2010. The staff here is really nice and knowledgeable, and they are very accessible, even by phone when you have a question. The only reason I don't give them 5 stars (because I obviously trust them with my sweet baby girl's life) is I am not the biggest fan of their boarding. The one time I boarded Riley for a night, when I picked her up, the first thing I was told is, "She is going to have to go to the bathroom really badly." Sure enough, as soon as we stepped onto the grass, she peed like crazy. It just made me question how often she was taken out, and Riley loves being outside. read more

I take my Lou Bear here for vet visits and dog boarding. It is a little out of the way for us, but the rescue group I adopted my dog from (R.U.F.F.) uses this vet and had already started treatments for him here. Louie aka Lou Bear is my first dog so I don't have any other vets to compare this one too, but Crossroads has successfully resolved his health issues and addressed my various hypochondriatic episodes with compassion. The ladies who work there love him and shower him with compliments when we visit. The receptionists are fast and on top of things. I have a bit of sticker shock at check-out sometimes, but that comes with the territory of owning a pet I suppose. Boarding is reasonable - only $16 per day. However, it is bare bones boarding. When I have boarded Louie here for only 1 night, he was happy and unfazed when I picked him up. But when I picked him up after boarding him for 4 nights he looked a bit shaken and disheveled, so I might not use them for longer stays again. read more

I originally brought my animals here specifically because the owner, Dr. Albright, is a greyhound-savvy vet. I have not only a greyhound, but a high-maintenance cat. Turns out several of my friends bring their animals here--even from Durham. My boyfriend brought his cat here as well. So I had the recommendation of the Triangle Greyhound Society and a bunch of friends before I even stepped in the door. However, not to worry. I have found the staff and all the vets (all women--whoo hoo!) to be caring and knowledgeable. They have treated all of our animals--my boyfriend's cat, my cat, and my grey--with the utmost care. All of our animals are elderly, and they've treated their various chronic ailments with compassion and care for each animal. Plus, the vet techs all know and like our animals...and their quirks! This is a full-service vet: they do wellness visits, emergency issues, and boarding. I would give Crossroads Vet a thumbs up! If you're looking for a veterinary practice that will take good care of your animals, this is the place. read more

The vets, technicians, and other staff here are wonderful. I have been taking my dog here since 2013. We have boarded him here, and had two surgeries, as well as multiple check ups and minor ailments dealt with. They've been generous with their time, mindful of costs, flexible about rescheduling, and patient with all kinds of queries. I cannot recommend this place more highly. read more

I started taking my pets here to Dr. Streeter for two reasons: 1. It's really close to me. 2. When I got my dog, she was already being seen here at Crossroads Vet. And I don't regret that decision at all. I've had a couple minor issues that have been able to be solved over the phone. The folks there don't have a problem helping you out when you call for minor issues - they are free with great advice. Recently, I got a new cat for the wife for Christmas. She (the cat) happened to be sick when we took her home from the shelter. We took her in for a check-up and advice on the sickness. Dr. Streeter and assistants were amazingly gentle and comforting to our poor new kitty. Additionally, they gave great advice, let us make decisions, and answered all the questions we had. I'd highly recommend these folks. Great people. read more

When my cat Annie was not herself last Christmas, a co-worker recommended Crossroads Vet. We made an appointment, and Dr. Pease quickly and calmly put my fears to rest, getting her appetite back up and running with some anti-nausea meds. Fast forward to this August, when we feared Annie had eaten a rubber band and took her in, Dr. Barber swept into action. When the only real course of action was surgery, she conference-called my boyfriend and me at work to go over our options, and let us take some time to talk it over and then call her back to discuss it more. We're talkers, and she was SO patient, never trying to rush us to a decision in order to get back to work. Initially, being around lunchtime on a Friday, they were going to be unable to complete the surgery at Crossroads, sending Annie to NCSU at a cost STARTING around $3000. Ugh. Being a teacher and an IT guy, it was financially out of reach. When we called back and I tearfully explained that surgery at the vet school was something we couldn't commit to, Dr. Barber thought for a moment and said she'd be willing to stay through lunch to make it happen, and the cost there would be about $1200. They immediately got to work putting Annie under and we were able to pick her up later that afternoon. Turns out, our curious cat had been ingesting hair ties for a LONG time and the last rubber band put her over the edge. The surgery tech greeted us and was so friendly, explaining that this is totally normal, and showing us their "Wall of Ingestibles" that they've rescued from pets' stomachs. Courteous, fast, compassionate, and a true care for your pets and your finances. We are so grateful to have such a facility down the road. Thank you for everything! read more

I switched to this vet after 5 years with my other vet due largely to cost. My other vet was great, but things kept getting more and more expensive, and a friend who works with several rescues highly recommended Crossroads Vet. I LOVE this place, I can't speak highly enough about them. The staff and vets are wonderful. The vet always takes the time to answer all of my questions and explain everything. Even when she's about to leave the room and I say "oh yeah, one more question!" she'll stop and listen and answer thoughtfully, and if she's annoyed with me, she definitely doesn't show it. I also love that they understand that as much as we love our pets, we can't all afford top of the line treatment (as much as we'd like to). They go through all of the options, from the cheapest to the premium, without making me feel guilty for worrying about cost when it comes to my pet's health. When I ask for advice or what they think is best, the vet will always stop and think and answer honestly what they'd do if it were their dog. If I choose not to have surgery and to wait and see if the problem resolves itself, I don't leave feeling like a bad dog mom for trying to avoid shelling out $$$. Today I learned that my dog has a malignant melanoma. The vet spent about 15 minutes with me on the phone, at the end of her day, after they were officially closed, walking me through everything that would happen next. I've opted to take my dog to an oncologist, which the vet recommended, and she said that after I see the oncologist, if I want to talk through the options to give her a call. She said she's taken her own pets there and loves them and I can call if I have any questions or just want to talk things through. I haven't been to many vets, but anyone who offers to take time out of their very busy day to help a client talk through options for another doctor (so no financial benefit to her), is a great doctor and a great person. read more

I've been taking my 2 dogs here for 10 years now. I have no doubt that the vets/groomers are very knowledgeable and good at their jobs. However, I do have an issue with 2 things: 1 The staff, primarily an older woman(early 50's maybe) always is difficult to deal with and she seems to make you feel bad for trying to reduce costs where possible(ie waiving a fecal exam). This has happened to my wife and I multiple times where she offers something and we politely decline and the tone/non verbal cues are pretty nasty coming from her. When dropping off our dogs, we always hope we get someone else who is able to assist us. 2) In order to board the dogs, we are required to have an "annual exam" for each dog which I believe is 30-35$. Outside of 1 time where my wife and I were physically in the room to watch this exam, we have never been given the results of this exam. I figure the least they can do is have some form where they fill out multiple categories(flexibility, teeth, any abnormalities, etc.) and send with the owners when they pick up their dogs. I have a golden with a growth on her backside and even after the "annual exam" I have no idea what it is. I asked the staff to find out what the Dr. said about it and they couldn't find my dog's file so they said they'd call me back. It seems the "annual exam" fees are more like just an "annual fee." Again over 10 years, I haven't had horrible experiences, but like most places there are areas that they could improve on. The lady with the short colorful hair and the groomer are our favorite people to work with, they are great. read more

Tasha, one of the vet techs, at Crossroads Vet Hospital, took great with my new foster, Dax during checkout this evening. Dax is having issues of sudden peeing in unique spots. Tasha was kind to recommend several strategies and thoughts on how Dax may have learned to do this. Grateful for those who take time with customers - thank you Tasha! On my arrival to drop off Dax, he peed on floor in front of the check-in counter. As I am leaving, one of the vet techs brought Dax back out, stated I did not leave him there since they could use the pee from the floor to determine if a UTI was present. Since I was on my way to work - that was not convenient but the tech did not register this. Just as I pulling out, she comes back out and asks if it would be helpful to me to keep Dax so I could proceed to work. I said, "Yes!, Thank you". I really appreciated the service. read more

I brought my fur child here for the first time for his yearly exam. Setting up the appointment was a breeze and I was told to come 15 minutes early for paperwork. A staff member made a reminder call a day before the appointment to check in with me, which I really appreciated. The place itself isn't the newest building, but it gets the job done. The staff were all super friendly and personable. The only downside was that they were running quite a bit behind, so my dog and I were hanging out in a room by ourselves for about 30 minutes. The vet was really friendly and addressed all my questions and concerns when I know she must have felt rushed. We had a good experience overall, so we'll keep coming back for the regular check ups. read more

This office came highly recommended from a friend. Everyone here is absolutely amazing. They take the time to go over your pet's health and answer your questions. Our cat went missing right before we moved out of state in Dec 2013 and our wonderful neighbors found her a few weeks later. We told them to bring her here and the vet and staff took great care of her until we could make arrangements to get her home with us. They called me daily to update me on how she was doing after being missing for a month and got her back in great health. I was able to submit payment over the phone and let a local friend pick her up. They even gave the friend a carrier, towel, food, and litter to help with transportation when the supplies we sent got lost in the mail. We will be forever grateful for all of the amazing staff here. They truly care about your pets and treat them as their own. read more

Absolutely miserable experience! (Side note: the actual vet was great and knowledgeable - this applies to the other staff members) I manage to grab an appointment on my lunch break from work. They asked me to get there 15 minutes early to do "paperwork" (it's one sheet with contact info and the pets name) , I call to say I am sorry and running late but will get there at my appointment time. The lady lectures me about coming early then says they can still see Loki. I get there 11:31 (appointment 11:30). I carry my sick cat from the car to the building. Now the building has a glass door, which I saw all of the staff / front desk ladies (about 4) sitting there staring at me. Instead of holding the door for me and my cat. Which is whatever I manage to get the door open by myself after three attempts. I am not greeted, I am not smiled at. So I walk up and tell them I have an appointment. Which she replies do you have a cat carrier?(IN A VERY SARCASTIC , demeaning voice) which obviously i don't have a cat carrier if I'm carrying my cat in my arms. So the nice thing to do would be to offer help while I fill out the papers. Instead the staff members thought it be more necessary to take pictures of the puppy that was in the room. The doctor comes out (the only decent human there) and shows me a room where I can wait. Then I hear the staff talking about me!!!! "well her appointment was at 1130" in a very rude tone. Uhm hello I was there at 1131 and if you would have informed the doctor I was there or helped me hold my cat while I filled out the names of me and my cat on your "paperwork" it would have been 1133 i was in the vet's room. On top of that on my way out, no "have a nice day" just more stares and to make it even better the staff was holding the door for yet another client to come in with their puppy. Thank for ruining my already hectic day crossroads! Maybe the staff should try to be a little kinder in their CUSTOMER SERVICE ROLE or find a job that is not so easily replaced . If it was such a big deal for me to not be there 15 mins before , you should have told me to reschedule. But from the looks of it, there were no other cat clients there ... so I'm not sure the day was too busy. Oh and for all the lecture about 30 minute time slots.... I was finished with my appointment by 11:56. Some people are so mean in life, makes me wonder what their motive is for ruining my day and making me want to ball out crying with stress! Never again. read more

After going here for years I am done with this vet. Racheal, the front desk girl, often times doesn't seem to understand much about the operations there and makes booking appointments incredibly frustrating. Dr smith was nice but got pretty cold and a little rude whenever I asked about something that was contrary to what she was saying. I understand drs dont love when people learn things on google but I try to ensure my dogs get the best care. This place is pretty cheap but I now see there is a reason for that read more

I felt unbelievably welcomed today at Crossroads Vet. The staff was so friendly and caring, and Dr. Beam was GREAT! I will never take my cats to another vet. read more

Dr.Lee and all of her staff is amazing. I called them in a panic and they told me to come in even though I had no appointment. I was very upset about my kittens sickness and they reassured me everything was going to be fine. They are the personable kind of staff that I would encourage everyone to go see if they need a vet. read more

I am so please with this vet. It has been hard for us to find a vet that works well with our dog. She's quite feisty and hates the vet but here she did wonderful. They handled her so well and she was even letting them hold her. The place is small but feels very home-like. read more

We have brought our pets to Crossroads Veterinary Hospital for more than a decade. Most recently our elderly dog Sophie needed a look as she was getting on in years and was having trouble walking. I asked if there was something we could do to give here a few more "good" weeks. Dr. Albright prescribed just the right medicine and we were able to spoil our sweet Sophie for 6 more weeks after which end came quickly and at home. Our friends at Crossroads helped us with final arrangements. Dr. Albright and her team have our highest recommendation. read more

Very disappointed with recent experience in administering sub q fluids to my cat.

Called to establish a relationship for my pet. Left message on office managers voice mail. No response. Guess they don't need the business. Went elsewhere! read more

Exteremly caring staff, great prices and convenient location have kept my dog and I coming back for years. I really can't say enough great things about Crossroads! I'd recommend their services to any pet owner- new or old. read more

We just moved to Raleigh from Richmond, VA and were in need of vet. Our rescue that we got at Christmas was a little under the weather and needed to be seen right away. I went on a whim and chose Crossroads because of others reviews and after talking to Laura on the phone I was sold! Not once did she try and sell me a "plan"; she also explained that plans at other vets would end up costing me more in the long run, when comparing the separate services. We were also able to work around my husband's schedule and drop our Boston off in the morning and pick up in the evening, and Dr. Barber called us both and explained treatment and answered questions. And she is the sweetest! I was so pleased with the care that they provided our sweet boy. We will definitely be taking him, and our other dog, back to Crossroads for any future vet needs! read more

If you care about your pet then DO NOT board him or her at Crossroads Vet Hospital. I cannot speak to the veterinary services but the boarding service is shockingly poor. They have lost my pet's belongings on several occasions (dog bowls, blankets, and bed) and the last two times I picked him up they lost his bed. This means a) I have to replace these items at at my own cost and b) he was sleeping on concrete instead of his bed or blanket (this happened on two occasions). They told me it was my fault the items were lost since I shouldn't have left the items with them (like his bed) and that it is in their policy that you sign when you drop off your pet that they can lose your pet's belongings at no cost to them. However, when I asked to see the policy in writing, they couldn't find it and changed their story that it was more of an "assumed policy" that they will lose your pet's belongings. I was shocked they actually said this. Terrible terrible experiences and very rude office staff. read more

I have been going to this vet for a couple of months and boarded my 2 dogs there for the first time this past weekend (Sept 14-15). I called in advance to talk about their rules/guidelines and was told they could board together no problem. We also talked about one of my dogs being on med (that this vet had prescribed to her). I get there and walk in and i am the only cust in the lobby and no one (2 people working behind counter) even looks up or says a word to me. I say hello and that I am to drop my dogs off to be boarded (per my reservation) and they act like I am nothing but an inconvenience to them. I fill out the paperwork and tell the girl behind the desk that I had already called and talked to them about my dog's medicine and i explained it all over again to her. I packed each dogs food in seperate bags that were labeled with their name, day and am or pm. I was told they could not confirm that they would be able to give the medicine to the right dog so the dogs needed to be boarded seperately (meaning double the cost). I showed them the food bags and asked if they were saying they couldn't look at the bag and give the bag that said, "whister, sat, PM, medicine" to Whistler instead of Bristol and they said no. This place has HORRIBLE customer service, no one that works at the front desk smiles or is polite. They all tried to make me feel like I was nothing more than a bother to them. I will gladly pay extra to board them elsewhere with better customer service. read more

We decided to try out this vet with our newest addition to the family. We took our puppy in for all her normal stuff two months ago and spent around $200. They were nice and seemed good, promising to call and remind us when to get her boosters. I never got any reminder calls and ended up being two weeks over on her booster. The morning of her booster, we realized she had Happy Tail and promptly spent another $160 trying to help it. They're solution was to cone her and put her tail in a cover, which held a ton of moisture and despite the antibiotics, we had to return a second time after it got an infection and were prescribed more antibiotics, steroids (despite the risk of diabetes. I never gave them to her. I wanted it to be a last resort since it holds so much risk, but the vet never mentioned these risks. My mom warned me after her dog got diabetes from them.) and some solution (more money spent on all these drugs!). Then after buying all these drugs and solutions, I was told they almost never save tails like this and it will most likely be amputated. I asked about doing narrow spectrum antibiotics to kill the actual bug infecting her wound and was told that would be another $100 and would be pointless since we had to wait for cultures. I was then told it was very expensive to amputate, in fact they wouldn't even tell me how much. I would have to talk to a surgery technician available Monday. That was a Friday, and they were expecting her tail to probably have to amputated Monday or Tuesday. Well, I couldn't accept that and I made my own tea tree/lavender spray, stuck her in front of a fan and watched it heal. Never once did they call to see how she was or see how things were going with her even though they were expecting it to be bad enough for amputation by Monday. Fast forward to today. We've spent almost $500 on this dog and we haven't even had her spayed yet...we've got her tail almost healed (no more infection or amputation!!!) no thanks to them since they just wanted to cut it off for a bunch of money. Then today, she poops some horrible looking black, hard stool with a HUGE worm in it. We had just had a fecal test done a week before, that we paid for, come back negative, yet a week later there are massive worms in her poop that certainly don't grow over night. I called to see what could be done. They offered to run fecal test again, at our expense of course, despite them having just run one that they said was negative (obviously not). I explained to the woman on the phone that we had already put in almost $500 on this dog part of which for issues that we were basically left to fix ourselves or amputate for a bunch more money. My school money had been delayed due to a processing error of the school's company, and my boyfriend got paid in 6 days. We had depleted all the money we had left on the month on all the problems popping up with the new dog. I asked if they would possibly be willing to bill us for the $20 fecal test just to make sure there wasn't something seriously wrong that would need to be taken care immediately. I told her we receive salaries in a week, but was promptly told they won't bill and hung up. I realize that not every vet should be expected to do this, but after already spending so much money, having her tests come back wrong, no reminder or check up calls, and pushes towards expensive surgeries for problems that I fixed myself, I got the feeling they really don't care about you or your pet, just how much money they're making off you. We'll definitely be looking for another vet's office. read more

I brought my pup here when she suddenly became sick, not being able to keep anything down... When I got there, the thing that I appreciate is that they gave me three options on how to treat her - each being a different price in terms of how to approach it. The first option was to treat the symptoms to make her feel comfortable and see if she got any better on her own the next day; the second was to do a full panel blood work to see if there was anything going on internally with her organs; and the third one was to do the full x-ray to see if anything was blocking her intestines... each option obviously went higher in price. I know that if I would have gone to the Vet ER in the middle of the night like I almost did, I would have had to go straight for option number three. The doctors worked well with the pup, talking to her and gently working through the exam. I got a lot of communication after the first option and I called back when she wasn't doing much better and came in a second time to go for option # 2. Overall, I ended up paying about $400 but that also included some heart worm meds that I needed to purchase anyways. Overall, the doctors were very nice and I liked the three prong approach - giving me some options that allowed me to make the informed decisions. I got phone calls after the panel explaining in detail what they found (she was healthy, yay!) and the potential virus that was going around that she may have caught. Overall, I am happy to find a new place in Raleigh. My only frustration is that on a couple of occasions, I had the person on the phone give me conflicting information than what they told me when I came in. It didn't always add up, and sometimes the people at check out were not as helpful as I would have liked, but I guess everything can't be perfect. Still would recommend. read more

Took a new kitten and older cat here on the recommendation of a friend and am so glad I did! The receptionists and staff were so warm and knowledgable. My cat, who hates the vet and had to be restrained at other practices, did so much better here! Dr. Pease knew exactly how to keep them calm and comfortable while offering amazing advice and information. Better yet, the prices are astoundingly reasonable - half the price of other places. I am so happy to say I've found my vet for life. read more