Our family has had a wealth of experience with senior home care companies over the years. We've…read morecome to expect "adequate" as the best we could hope for. The majority of care was done by family with the caregivers providing little more than babysitting services. Our mother experienced a debilitating fall and later a stroke. It was clear that she needed 7x24 professional care but we wanted to keep her safe in her home. We called TheKey and they showed up in force. Within hours, a representative came to assess our needs. An experienced and absolutely wonderful caregiver arrived only a couple hours later. The office staff is available 24hrs/day. Every staffing or care request we've made has been immediately and professionally fulfilled. The caregivers arrive ON TIME, EVERY TIME. No call-offs, no excuses, no drama. They treat our mom and her home with respect. I can't say enough good about the caregivers that we've had. They are professional, caring, patient and extremely well trained.

Absolutely Inspired by the staff of HCA..truly compassionate company & I'm very blessed at this…read moretime in my life.

My husband and I enlisted the services of Assisting Hands nearly two years ago when we were in town…read morevisiting my mother and father for a party. Although we are only 3 hours away, we realized during that visit, three hours was way too far to effectively take care of Mom and Dad. Mom has always taken care of everything for Dad. My father has Parkinson's disease. It wasn't until this last visit that my husband and I could clearly see just how badly an extra set of hands was needed for my father's care. We interviewed three Home Health Agencies and without a shadow of a doubt, the entire family chose Assisting Hands. Not only were they competitive from a price standpoint, they were one of the few companies with the credentials we were looking for. We even met the caregivers who would be working with mom and dad before we had to leave to head home! I talk to Linda (Mom and Dad's Caregiver) nearly every night and she feels like a member of our family. I haven't seen Mom and Dad this happy in a very long time. Linda, Mom and Dad, go on outings, the house looks great, mom and dad are well taken care of and my husband and I are actually sleeping at night without worry! I love Assisting Hands and we have sent everyone we know struggling with similar situations to Assisting Hands!

I can't thank Assisting Hands and their staff enough for stepping in to care for my parents when my…read morewife and I relocated out of state. We had the biggest decision of our lives, accept a job that would be an unbelievable opportunity for my wife, the kids and I, or turn down the opportunity to stay in Ohio with Mom and Dad. My parents were excited for us and the new possibilities our my career decision could give my family, but they were in denial about how much care my wife and I were providing by living a block away. Dad suffered a stroke in 2010 and his physical condition had really limited the things he could do. Mom never had a driver's license so my wife took them everywhere during the day and in the evenings, I was responsible for transportation. We never minded caring for them; it became second nature for all of us. I saw a commercial for Assisting Hands Home Care and it felt like the commercial and their services were reaching straight out to us! It was as through the stars were aligned and I was meant to see that on TV. It was on a Saturday but I called the number. I couldn't believe, I actually got a live person who had the ability to come out within a few hours of the call and coordinate a complete plan with all of us. The owner even called me herself later that evening and we talked for almost an hour. We had two weeks to get into temporary housing for my new job yet we had everything figured out within 24 hours. Mom and dad were somewhat resistant but after meeting their caregiver, it was like this was just the way things were meant to be. Although we are further away, wither my wife or myself manages to come up one weekend a month to stay with my parents. They look better than when we were taking care of most of their needs. Although we didn't know it at the time, I think the stress and large responsibility weighed on all of us when it was my wife and I as the sole care takers and in turn, my parents had so much guilt but knew deep down then needed us. Assisting Hands has given us all peace of mind and comfort in their services! I love the company, love what they do and would recommend their services to anyone who needs the help!

BrightStar in Columbus, Ohio, contracted through the Franklin County Office of Aging, is extremely…read moreunprofessional and disorganized. Their schedulers and management do not respond to emails, cannot maintain consistent coverage for the elderly, and frequently ignore calls from both employees and customers. Staff frequently complain about poor communication, and turnover is constant. The scheduling manager provides incorrect information, and the company fails to coordinate properly. In my experience, I was informed only two days before an aide was supposed to assist my 102-year-old grandmother that they had "ended the contract" and no one would be coming--yet the program manager later confirmed that a 30-day notice is required. Overall, BrightStar shows a complete lack of professionalism and respect for clients and staff. I strongly advise against using their services.

Worst company ever to hire and to work for. Communication is NONEXISTENT along with the people that…read morework in the office. Incredibly rude office workers. Stay away from them at all costs and save your money and time!

DO NOT USE OHIOHEALTH AT HOME-COMPASSUS HOSPICE FOR END OF LIFE CARE FOR A LOVED ONE! We "fired"…read moreCompassus Hospice-OhioHealth at Home yesterday evening for the care of my dad, after only 3 weeks. We were ready to do it day 3, but an angel of a nurse they had come out that day calmed us down. Unfortunately, that was short-lived. The lack of care, communication, compassion, and respect Compassus has shown our family is inexcusable, especially given that it's end of life care and is supposed to help and make it easier for the one on hospice and their caregivers/family! The office was awful. Getting a nurse out was impossible. Getting a hospital bed was difficult. Meds weren't ordered when they should have been. It's hard enough to care for a loved one on hospice, and the hospice company should not be making that care more difficult in the time of need. The only bright spot in our experience were the 2 Aides we had, the social workers, and the one nurse on day 3, other than that, the experience was less than ideal. The lack of care we received is disappointing and we highly DO NOT RECOMMEND OhioHealth at Home - Compassus Hospice to anyone at all. Official complaints are being made as well.