On Saturday morning, Hubby was experiencing abdominal pain and a swelling on his right side. Of…read morecourse. Things always happen on a weekend. Having been moving and lifting heavy things, we worried that it could be a hernia or appendicitis. We opted to drive 70 miles to avoid nearby more rural hospitals. We used to live nearby and in the past had rare but positive experiences with Mount Carmel. We did not have TOO long of a wait to get taken to a "room". But the room had no bed, remains of food and a bottle of urine. When staff interacted with us, they were friendly and seemed competent but interactions were so infrequent that we felt forgotten even though this was Saturday afternoon and the ER did not seem busy with serious cases. All total during a 6 hour stay, staff interacted with us for maybe 15 minutes. Can't you just poke your nose in and update us? We aren't demanding or difficult people. As luck would have it, the problem wasn't serious but it might have been and you are always scared until you get an answer. Another thing, when he had to go to the bathroom, the nurses station told me to ring for a nurse. How? I went back looked around the room for a call button. Eventually I found a gadget hanging behind his bed, out of sight, that looked like it might work. Shouldn't that have been handed to him with instructions on how to call for help when he was being hooked up to the monitors. And how do you adjust the bed? When we left, shouldn't they have told him, they were going to take out the needle. We thought we were on our own. Blood everywhere. At least on this day, Mount Carmel dropped the ball on patient communication. Parking though is free.

Very nice facility!…read more Came here to get a badge and so I've only seen the parking lot and main entrance. Liked how friendly security was, they saw me circling so I asked about parking and they were very helpful. THey saw me on my way out and asked if I found everything ok, which was so nice! The facility is beautful! I like that the main desk is big, with lots of staff, is right inside the entrance so you really can't NOT find where you're going. They noticed me and asked if I needed help finding where I was going. I was hanging out by the security door for a while, to get my badge, and they also noticed that I was there for a while and asked if I needed assistance. I thought that was very thoughtful and nice that they're keeping eyes on the comings and goings and what's happening in their surroundings. I liked this facility and first impressions were nice!

They called me to schedule a follow up to an ER visit. No one informed me that their office moved…read moreas Google/Apple Maps still shows the old address, where my previous visit was. I call to get the new address and tell them I'll be late subsequently. I was told they'll let the Dr. know. In traffic it took 30 mins to arrive. I was just told that I was late and Dr. Spiess has left for the day. Just frustrated that they called me and now I'm gonna have to pay a no show fee to a place I would have never scheduled had I known how far they had moved to from me.

Catherine Spiess is the worst Dr. I have ever had the misfortune to experience. She misdiagnosed my…read moreproblem and belittled me for thinking there was something amiss with my physiology. My second opinion doctor said I was right to get my skin looked at but the issue was not what Dr. Spiess said it was and that's why the medicine she gave me was ineffective. She made me feel like a number or a paycheck and not a patient who deserved to be treated like a human. Avoid this doctor at all costs!

I've worked in 3 states, lived in 3 countries, so I've seen a lot of things. In that time, I've…read morehad my share of experiences in hospitals & ER's. Of course, there is always room for improvement with anything. Everybody did the best they could with ever-dwindling resources. That means a lot! Every member of the nursing staff, dietary staff, medical staff, and billing dept should be applauded for their genuine efforts to make the best of a bad situation. Of course, there are ALWAYS things they could do better. Instead of focusing on what they did wrong, try magnifying what they did RIGHT! Proverbs 16:24 "Gracious words are like a honeycomb, sweetness to the soul and health to the body." Proverbs 15:1 "A soft answer turns away wrath, but a harsh word stirs up anger." The highest award a nurse can receive is the Florence Nightingale medal. No positive change was ever effectuated by hateful rhetoric. Just remember that a diamond is coal that survived the pressure...

Wildly unethical billing practices. They regularly bill "establishing care" visits (i.e. your first…read morewellness visit with a new primary care doctor) as non-preventative care, so that you have to pay your insurance a co-pay or co-insurance, rather than as preventative care. I called to dispute this coding and was informed that this is indeed how they bill your first annual physical. They also suggested that this was partly due to my reporting pre-existing conditions. This means that every first annual physical you do at this practice gets billed as non-preventative care if you mention pre-existing conditions. I have had multiple "establishing care" appointments with new primary care doctors and this is the first one that billed my insurance as non-preventative care. I don't understand why they would do this when they are getting paid by my insurance either way, the only difference is that I, the patient, have to pay almost $200 myself, instead of my insurance covering all the costs. It shows how little this medical practice actually cares about their patients. Note: This pertains to the primary care clinic in Hilliard, but I assume the practices are the same across locations.

I get quite anxious going to the doctor. But the staff at Taylor Station was fantastic!!! The…read moreexperience from beginning to end was first class. Dr. Madhavan, who performed my procedure was comforting and made me feel at ease. We even discussed where I would be going to eat after! All the nurses were great and caring! I truly recommend this center for all your surgical needs.

I have only good things to say about Taylor Station Surgical Center. I was called by a nice lady…read morename Lisa for my phone registration, and I was greeted by Gina who was very nice when I arrived. I loved my nurse Misty who prepared me for my procedure, and then Deb the anesthetist and Robin and Lynda the nurses who helped the doctor perform my procedure were all very kind and caring. Jilian was my nurse after, and she was really great! I really couldn't ask for any better treatment. Many thanks to all of you for your kind and professional care!

waiting for an hour to be seen and needed to go to the bathroom. they said the guest bathroom was…read moreout of order and i could not use the bathroom in the back. so much for taking care of patients. i decided to go outside and pee on building. gotta do what you gotta do. just ridiculous

Terrible service. I waited for more than an hour to be served. Then they said there was no tester…read morewho could see me. I felt discriminated against.