From start to recovery.. all went well. Have residual scarring but not physical symptoms to reduce…read moreuse of my hand.

Ohio State's Eye and Ear Institute offers a variety of health care services at this location,…read moreincluding eye care, hand and upper extremity, urology, plastic surgery, dermatology, and ENT. The institute is part of the larger Ohio State University System - Wexner Medical Centers. I visited for an ENT appointment, specifically for hearing issues. I received great care for tinnitus, had a hearing test, and counseled by a specialist. Dr. Brad DeSilva (Otolaryngology) and Meghan Hiss, AuD, were my care team and had two back to back appointments this day (hearing test first) and both Dr. DeSilva and Megan Hiss were excellent. I highly recommend them. Regarding the facility, I was disappointed that the coffee machine was down and there were no cups for the water. However, there was plenty of parking. I just wish I had brought my own coffee.

Brought someone here for a procedure. Staff were great throughout. The place is fairly new, some…read moreconstruction and additions still going on. Easy to get around, plenty of parking, great signage. In and out relatively quickly. Good communication with phone calls and texts. Our check-in card got us a free drink at the little Bistroh! downstairs. All in all a great experience for something that can be not a lot of fun.

Began working out and of course my spine decided to be a problem. (I have a an old injury that…read moretends to be problematic). Went to the urgent care to see if this is a pinched nerve/slipped disce Of course before coming I was literally screaming in pain, so loud that the dogs became concerned and flanked me. Once at the urgent care all my muscels loosened up. I can see how they may not have understood my pain was past a ten five minutes before I checked in. Parking was easy. Big lot. Not a lot of people here Saturday evening. I got checked in. Waited maybe three minutes. Was taken to an exam room. Jerico took my vitals. Was pleasant but could noticeably tell he hated chit chat. Lol He excused himself and the wait for a provider began. While waiting I noticed this room smells weird. Gross weird. I dont even want to think about what it is but it smells like the trash needs emptied and the trash smells for lack of a more descriptive word. yucky. I think that conveys it. Kind of smells like a mixture of puke and disinfectant. Ew. See. Yuck. Doctor Haynes come is. Was relieved it wasn't another NP. Especially due to it being an upper back/neck injury. Thats mg big beef with this place the NPs. I explain some of my medical history. Explain the injury. She does an exam concluding its soft tissue causing the pain. And doesn't need an x-ray. I agree it doesn't need xrayed, but was wondering why she didnt lean to mri. Never did she mention it. Still holding fast to its an pulled muscle. I am 100000000000% sure it is more than that. So I ask for a referral to the spine clinic. She gives it to me I was sent home with lidocaine and muscle relaxer. I agree, those I needed. The entire visit took less than 30 from the time I sat down in the waiting room. The only thing I was surprised by there was no follow up call. Usually when you go to an ER in urgent care, especially with a neck injury staff follows up the next day That was not the case here no follow up was received.

This is a large facility with lots of parking, that's free which is nice. You have to check in as…read moresoon as you walk in the building which is usually a breeze. I am going here for PT and so far I really like my physical therapist, but I am waiting to see what my experience is life when I complete therapy in 12 weeks to give my 5 star review. The physical therapy facility is clean and there's tons of machines. I don't think I have ever seen a facility so equipped to treat a variety of physical ailments. Everyone at the front desk has been nice and helpful which a plus as well.

This facility was on the ball! There was close and free…read moreparking. We were greeted nicely as we walked in and my day was explained to me as a patient and my husbands role was clearly explained too. He was set up to get text messages as I travelled through the process and he was able to stay me a lot. They checked on me regularly and were kind and efficient . I felt very safe and like nothing was left to chance, no step left out. My husband was very impressed with the Starbucks coffee machine so we included a picture of that. Free in the outer waiting area. I could find nothing out of place and having experience in healthcare , I know where to look. A plus review .

My first visit there in January from an October rescheduled visit and the initial…read moreintake/registration person had my first initial with the wrong birthdate but the right social. Of course, it took a minute to locate me. But once they did, I was properly setup in just a few minutes. This was for an eye exam and optic nerve photos. I was told the visit would be 1-4 hours so I expected it to take a while. My physician was on-call which left her dealing with emergency patients while conducting her scheduled patients. At one point I played a game of "What are the differences between Exam Room A and Exam Room B" during my longest wait which was 30 minutes. It's an industry issue - same types of waits at my former eye physician office as well. Even with the wait, the appointment ended up being 3 hours and 20 minutes. All the staff were pleasant. I felt like an individual who was being heard. The decor was generally scarlet and (mostly) grey with some black thrown in. There is a little "cafe" on the first floor but it looks like it's really just a place to pick up a snack or drink while they are open. The building is next to the Spectrum Building at Gowdy Field and is easy to get in and out of. I didn't notice any bike racks. There is a traffic light there but at busy times of day, people will run it, so be careful!

I've been a patient with Havener Eye Institute for 4 years. I see Dr. Livshitz. She is incredibly…read morecompassionate, knowledgeable, and explains everything thoroughly. When I originally went in for a Diabetic eye exam after losing my pancreas transplant, she immediately did laser surgery because I'd developed advanced diabetic retinopathy in my right eye, with no symptoms. She saved my vision! I went in every 6 weeks for 3.5 years and I'm now down to every 8 weeks. We've been doing injections for the past year or so. All of the nurses and imaging specialists are wonderful. I've been to each location and they have signs letting you know that due to their specialty, appointments may take hours. This particular location has a small waiting room once you're called back, but it's manageable. For the care I've received, I couldn't recommend them more! A special note: Gabby (one of the nurses) was super helpful by suggesting I keep my eye drops refrigerated to help soothe the scratchiness post treatment. She also explained everything she was doing!

My doctor retired, had to find a new primary care place. This got mixed reviews on a couple of…read moresites, but decent overall, and was one of the few accepting new patients. Got in within a couple of weeks for a physical. Staff were good, doc (physician's assistant actually) was great. Listened patiently, had some good advice. Had some issues (I forgot paperwork, had to get blood draw, etc.,) and they were sorted out quickly, online and with phone calls.

Stay away from Marc Serve. In the two years that I saw him he was extremely unhelpful…read more First off I was having an issue with joint pain in my hands. I must have brought it up to him five or six times and every time he would barely examine me before essentially shrugging his shoulders and saying "I dont know". Eventually I started asking him for a referral to a specialist or maybe some x-rays to find the problem. He refused to give me any referral and even said X-rays were unnecessary. So eventually I went just scheduled an appointment at another specialist on my own. Had to wait a long time for an appointment, but the first thing they did was order an x-ray. A week later I had a diagnosis and was scheduled for physical therapy. Two years of begging Dr Serve for help and all I needed was an x-ray and a very simple physical therapy plan (playing with therapy putty for a few minutes a day). Next off, and way more concerning. I had some moles appear a couple years ago. I asked Dr Serve to take a look at them and it took him all of three seconds to say they looked fine and there was nothing to worry about... Except it turns out there was something to be concerned about. I started seeing a new Dr who immediately referred a dermatologist without me even bringing it up. I got the results back and turns out one of them was not atypical. Long story short, i have Been living with a mole that needs excised for two years now, in other words potential skin cancer. Do NOT trust this man with your healthcare.

Dr. Loy is very business like, and they always run on time for appointments, but I've never felt…read morelike they cared about me as a patient. I go there because they are on my insurance and don't make me wait, but don't expect warm & fuzzy.

A woman named miracle in the front desk was nothing short of exactly what her name is... a miracle…read more Being an adult and as sick as I am currently, I needed the kindness she offered today. She got me cold water, and empathized with my situation. I didn't even have my drivers license and she was extremely helpful getting any info they needed to get me in.

I'd give 0 stars if I could. Brought my fiancée here for an asthma attack at 8am when they opened…read more She waited an entire hour before being brought back because they were prioritizing those with the physical. I will not be returning for any reason what so ever that is terrible care for a place that claims to be an urgent care.

DO NOT GO TO THIS DOCTOR. They will treat you like garbage then blacklist you when you show up **on…read moretime** instead of 20 minutes earlier than the time they tell you (without any indication that this is necessary). They're rude and slow and expect you to wait for them, but they have 0 tolerance for other people not being EARLIER than the time they TELL THEM to be there. If you are supposed to be there at a specific time for their needs, THEY SHOULD SCHEDULE YOU FOR THAT TIME. Or at the very least put the "If you show up at the time we tell you to we will cancel your appointment and never see you again. Please show up 20 minutes earlier than the time listed in this text message. OR ELSE." I have never heard of a physician more concerned with the clock and their time than the patient. No wonder their parking lot was empty and their schedule was open. They clearly don't want patients.

Always seen very close to my appointment time. The administrative staff is very good at following…read moreup with me, even scheduling for labs and specialists on my behalf. The physicians have excellent knowledge and bedside manner (though I am far less impressed by the knowledge of the medical assistants and nurses). I would recommend this practitioner to anyone. There are snacks, current magazines, and books in the waiting room. The physicians and desk support staff are the best.