The apartment that we rented was amazing. The rental management company was a bunch of crooks hiding behind contracts. On move out spent 6 hours cleaning and scrubbing the apartment. While cleaning I came across behind appliances the original drywall dust from construction the previous year, so their telling me that the 3 1/2 hours of additional cleaning was to get it in the same shape and cleanliness of when I got it is BS! Also never used refrigerator water and ice, but charged to replace the filter. They seem to want to find the little things which to be honest, they got the apartment back in way better shape then I got it. Bad on me for not tearing the place apart before moving in. Think very long and hard before renting from them. Inspect the apartment and be ready to be robbed on check out. read more

The overall customer service with company is very lacking. They are some of the rudest people I have ever dealt with. They don't return emails, they don't return phone calls and when you do finally get in touch with someone, they are very rude and have excuses as to why they don't return any correspondence. I would highly recommend using a different company to list your property with and use your own agent when looking at listings. This company deserves zero stars if it were an option. read more

I Have rented from Crown realty for over 2 years now and in 2 different places. I would have to say the negative comments have to be due to a problem with the tenets, I have not had any problems with them at all, never. They have treated me kind and been helpful in every situation possible. However, I have always paid my rent on time. The maintenance Dept aa well comes and fixes problems right away too. So yea I truly do not know why the negative reviews on here. Must be a bad tenet. I will always choose Crown Realty 1st if I ever need future rentals. read more

Horrid experience. Can not see a property without giving all personal info then received emails and texts duplicating each other, received cancellations of appointments at last minute (forewent other appts for theirs), hard to reach a person, closed on weekends for showings, and will not allow you to see the lease they expect you to sign until you pay them money. They act like they're doing you a favor by allowing you to see a property. Horrible and unprofessional. I can't believe they're in business. Have owned for last 20 years. Is this what renters have to go through? If this is how they treat their potential tenants, I'd hat to see what they're like when you've already signed. Horrid treatment and will go out of my way to find properties they do not manage. read more

I rented with Crown for nearly 4 years. In general, they were usually helpful and although not super kind or friendly, they were mostly professional. When we moved out things were a bit different - I know the place was not in perfect condition (when we moved in), but we did treat it with respect. We spent 3 full days deep cleaning our location and also paid nearly $200 to have a professional carpet cleaner come in. Despite this, all of our deposit was used for cleaning fees (Also to replace a 9volt battery and a light bulb - which apparently cost a few hundred dollars each.) AND we were then charged $262 on top of that... I responded back to the charge twice trying to get an explanation - Getting pictures of the unit that included one wall that was already damaged before we had moved in.... We were good tenants and treated the place with respect, only to be used and soaked for every penny for Crown to make a profit. I would personally not recommend it to anyone else here in Cheyenne - They may rip your family off. read more

This place deserves no stars. They are the epitope of slumlords. They fuck over active duty military members and their families by taking all the deposit plus some all for bullshit excuses. They charged us for cleaning the vents, which we did, and then for replacing blinds, which we did. We didnt install one set because we wanted to be out by the 29th of feb. Oh, also they lie about move out date. So in other words, were gonna sue and get our money that we are owed read more

if i could give zero stars i would. they do absolutely nothing to help with noise complaints, awful service in the area, maintenance NEVER once helped us even when our sink was leaking everywhere we called more than three times and they were no help at all we had to hire someone to fix it. also as soon as you decide to not renew your lease they will do absolutely everything they can to take as much money as they can from you. apparently walls and ONE window sill needing repainted from scrapes and nails from the wall, puts you $500 in debt to them even after they kept our deposit and they wanted to charge an extra month for rent. and when we turned our keys in they said all that would be left for them to do was give us our deposit back. we've been moved out for over two months and just got the receipt in the mail:) go to sundance tbh read more

The absolute worst! Overcharged for every little thing and took entire deposit. Do not rent from these unprofessionals. You will get screwed. Renter beware of this scam artist. read more

Our business has rented from this property management company twice. Both times they were very good and easy to work with. Both times they have mostly been in the background and very hands off until we had a problem. With our current location, we had a BAD Leak (more like a waterfall) coming from the apartments upstairs. It was in a really bad place where our clients often walk. I notified Michelle about it and she had someone there later that day. It was fixed the very next day. In short, we've found if you pay your rent on time and follow the terms of your lease and not cause any undue fuss...these people are extremely nice and easy to work with. No complaints whatsoever. read more

I would like to warn anyone who is planning on renting to avoid Crown Realty at all cost. In the end it will cost you plenty. We rented from them this last year while renovating our new home. Our new home was finished 2 moths prior to the lease being up. I went into Crown and spoke with one of their employees who said this would be no problem and put in check out sheet that lease was not broken. Did not charge us for the last two months for which we were willing to pay if need be. Then when it came time to get back our deposit, they sent us a letter stating we owed them over $500.00 in repairs. Repairs that were needed prior to us moving in and documented with pictures that are time stamped. The place was left in immaculate condition! They also in this separate form said we broke our lease and now have refused to give us back our deposit. read more

We rented an apartment from them for a while. Where do I begin with the horror stories. We've had pipes burst upstairs flooding the entire apartment on several ocassions. The so-called maintenance guys cobble up everything, so it breaks again soon. One of the maintenance guys was living in the garage next to our apartment. They had a bucket with a tube going outside the garage wall where he would urinate. One night it was -15 degrees, and the heater quit working, and Crown responded with "what do you expect, its cold outside." I expect a heater that works. One other time they had the water shut off for over 24 hours and weren't going to put us in a hotel room, until my wife started describing in detail her body odor to Crown at 11:30 PM. These people are the true definition of Slum Lords, and shouldn't be in business. Stay away from these people at all costs. read more

The fire Marshal came in and said he would move. They have had people here fixing things finally! too little to late we broke the lease per our lawyer. We will be gone by Wednesday. My advise to anyone who thinks about renting from these people is don't! They lie,they do things half way at best and they break the law. Still wish I could give negative stars! They take advantage of people because hey don't think anyone can fight back! Well I am a fighter. read more

While many tenants complain about maintenance and poor performance they fail to remember that a property management company, like Crown, is an agent of the owner. If the owner does not pay for the cost of maintenance a property management company does not have the obligation to fund it. They are also under contract with the owner and constantly fight battles to improve service. I have personally seen Crown transform a property in Cheyenne and make it a better place to live. Cheyenne has a 1.4% vacancy factor and some landlords take advantage of this situation by doing the very minimum. This is not right but unfortunately human nature. Some feel if you don't like it move I have 10 others waiting in line. Property Management is a thankless business where one has to be a bill collector, an expense floater, politician, a policeman and an accountant. The good tenants suffer from the ills of a few bad apples that destroy apartments, skip on rent, violate the lease repeatedly, invite pets and guests to sleep on floors and move in. If you think you can do it better try it sometime. Take it from me a former landlord you wont last long. read more

this company has some of the rudest employees in their office. anytime I ever needed any maintenance it took months , literally. MY sink had a leak and they couldn't just call a plumber i waited for weeks. the pipes burst in my place when it froze, the plumbing is god awful. read more

Worst Company I have ever dealt with, they are not Military or Veteran Friendly. I was renting from another company and was switched by the owner to Crown, WHAT A MISTAKE! They sent me a letter giving me an ultimatum to either sign a lease or vacate even though we were on a month to month basis following our one year lease. Would not return phone calls, refused our written request to extend because we were waiting on my disability rating from the Veteran Administration which would help us on our decision to purchase a property or to continue to rent in the Cheyenne area. To top it all off, when we had our walk through and all was good, AFTER the fact they billed me for damages and carpet treatment. Do not rent from this company, they are Slum Lords and only want ALL of your money! Contact me at okiebucking@hotmail.com if you desire further information. Thanks DWS read more

I have rented from three different management companies in Cheyenne and honestly the best and easiest company to work with was Crown. Maybe I lucked out because they apartment I rented was a newer apartment and I only had to have their maintenance company come out like 3 times, but each time they got everything fixed within a couple days of my request. I paid in the office every month and never had any problems with any of the ladies in there. I also have a couple friends that rent from Crown and they said they haven't had any problems with the staff either. Even when I moved out they were very helpful on what I needed to do. I did everything on their move out list and got all but the small non-refundable portion returned back to me. If I hadn't purchased a home, I would have continued to rent from them. read more

I have been a tenant of Crown Realty for over 3 years and have found them to be very professional and very attentive to my needs. All maintenance issues have been addressed on the same day and I always receive a followup phone call. I would highly recommend this company for anyone's rental needs. read more

Our family rented our 3500 sf (the listing states 3500 sf) home through Crown Realty in August of 2010. Within days of moving in the house it rained and we noticed leaks everywhere. We contacted the property management company immedately about the problem and nothing was done. The problem continued to progress and began getting worse. As the weather began to get cooler and we began using the heater, we discovered that everytime the wind blew the pilot light would go out. Several mornings we woke up and could see our breath because the house was so cold. In the back of our home we have a huge family room that is conected to the house by a breezeway, we pay $1600.00 per month because of this room. This room runs off a seperate heater and it broke down in the middle of the cold Wyoming winter. We reported it to Crown Realty right away and again nothing was done. We waited two months for a new heater, in the mean time the property company told us that the family room was not included as part of the house and that we shouldn't use it. The room got so cold that we had electrical wires break because they were frozen. Inside our home we had a temperature of 30 degrees on some days. As the snow began to melt in the spring, we noticed that water was coming inside the home through the foundation and we had a massive leak in the skylight that was pouring water down on us from the roof. Again we contated Crown Realty. It took several days, but this time the owner of the property came to work on the issues. This slum lord made his 60 year old wife climb up on to the roof to fix the leak. But the way it was fixed was by throwing tar on top of the shingles. With all of the moisture, mold began to grow where the water was coming in through the foundation. Again we contacted Crown Realty. This time they came out and put petre dishes out to do mold tests. They came back and picked them up 4 days later but never informed us of the results. When we showed them the mold that was growing up the walls and all over our furniture, they laughed and said that it wasn't mold. Because of the mold all of my chlidren have constant hayfeaver symptoms, I suffer from headaches, and my daughter suffers from 2-3 bloody noses a day. By June & July Flooding has become an everyday issue. The breezeway has given way and water pours into the house like a waterfall everytime it rains. This week it has rained everyday and flooded our basement because so much water was coming into the house that it was running down the stairs. We have called Crown Realty every day and with the exception of sending over a carpet cleaner once nothing has been done. We own our own business and we had inventory stored in our basement. We lost over $1000 worth of inventory because of the water. Our lease is finally coming to an end and we have given them notice. Now they are ignoring our phone calls, when we call they pick up the phone and the hang it back up and they are refusing to do anything to help us. Now they state that the family room is uninhabitable and that we have been told that it was not part of the property and that no one should be in there. Last week we noticed that ant hills were forming around the base of the wall where the water has been coming in around the foundation. This morning we woke up to a swarm of flying ants. They were so vast that we couldn't even look out the window because it was covered with the ants. We are very concerned that they will refuse to return our deposit and we wish there was something we could do. I just caution anyone from renting anything from Crown Realty or Hu Wang they are truely slum lords. read more