just finished staying 2 days at this property and dont agree with the 4.5 out of 5 reviews...
shuttle bus operates every 40 mins out of airport and every hr after 10pm...will post the info with review...always been on time and on schedule...waits a few minutes at each stop...although bus driver is grumpy as well. no greeting! arrives, opens doors and cargo area, done! no words said, not even to the people he sees were trying to lift their suitcases into the bus not knowing there is a compartment curb side.
when i took it to airport, the driver parked and opened the luggage compartment curbside without waiting for me and passengers to be present to receive bags...he just hauled it out and left it on the curb and walked away....there was a line going out of the bus, and anyone couldve passed. y and swiped a bag...( its amsterdam after all) they warn you about pickpockets - what more thieves who target bags) was gonna tip him but since he wasnt standing there to wait for me, no tip then!
got to the hotel, 1 out of 2 staff greeted us with a smile. the other gave you the look that you're just gonna give them more work...most of the staff was not smiling and cheerful...had the impression they hated their job...just doing it to pay the bills.
lobby was spacious and decorated with new furniture. lemon water readily available for guests as well as apples..
elevator looked old and needed renos...there was a wall handphone inside for emergencies...havent seen those inside an elevator in ages...went to the 3rd flr to find our room...hallways looked dark and gloomy. surroundings had a musty smell and felt dark. got to room, nice and spacious with flat tv. fridge needed an upgrade. various a/v wires were hanging from beneath the a/v console.
went to washroom, wife found out the trash bin hasnt been emptied...towels were cheap kind, very rough on skin. body wash and soap were very generic....met the cleaning staff in the am and they all looked pissed to be there and doing their jobs. grumpy and wore jeans..
ledge by the window sill was dirty...hasnt been wiped down in months for sure.
beds looked they were cleaned and made well..but carpets needs a god deep cleaning for sure. we will be out for most of the time anyways, so whatever.
told the front desk about the trash bin and they promised to look after it in the am! :(
good points though: free bottled water and a piece of chocolate. complimentary sleeping aids ( pillow spray and scent for skin) AC was awesome...kept the room cool and nice.
another good point...bfast area was awesome. huge space by european standards...generous selections of hot and cold entrees...gourmet coffee machine, various breads, an omelette station, yogurts and fresh fruit, cold cuts and cheeses, juices, wow! i was blown away by the presentation and choices...
would i repeat? for the location and bfast ...its good!
if i cant find a room at hilton or holiday in express..i would consider crown plaza again. so many choices close to airport that it would have to be my last choice.
happy travels!! read more