This is a generic BUSINESS hotel, clearly not for leisure or for family vacation. I've stayed here…read moretwice in the course of a year - once with my pet - and the second time staying without a pet confirmed that there's a lack of finess and attention at this Novotel location. I love their green initiative but that cannot be the excuse for providing such rough facial tissues that feel like a softened newsprint and also the lack of any tissues in the room. Only to be found in the bathroom locked in the vanity case. While polite and friendly, insensitive front desk staff failed to offer a timely and adequate service when I mentioned the shower and tub was dirty. There was no offer to provide another room. I had to call the housekeeping directly after 2 hours of making the original report to the front desk to get someone to come to clean the tub and shower head. The housekeeper was polite and friendly, but it was awkward to have to explain what needed to be done yet again and try to rest in the room while having him clean the shower with a strong chemical. Oh, and there is no bathroom fans, which truly tells how outdated this establishment is. I understand the lack of motivation to upgrade the hotel due to its handy location and the need for a hotel for people who are visiting the area for business, but it's disappointing that it doesn't live up to its brand name Novotel, as I'd imagine many people who book this hotel would expect a higher level of service and room conditions.

The rating of 2/5 stars is based on the total service provided…read more The location is somewhat convenient in that it's located as part of North York Center so you have direct access to the food court/shops there, so if you're commuting from the TTC you can technically access it while staying inside, but that's only during the shopping center's hours. You could technically keyfob in at a later time in the day, but if you're arriving for check in and haven't received your keys you're SOL. On the outside its a short walk from Yonge Street. As for the rooms, pretty good, but I don't see the point of service requests if they're not followed. I had a pretty standard one; multiple bath towels - 6 instead of the standard 4. Upon checking in, this was clearly not followed. The lack of amenities is the major reason for the low review. People from out of town were staying here and as its a hot summer, we specifically booked this hotel due to the listed amenity of an indoor pool on both the Novotel official site and expedia. Upon checking in, we were told the pool was closed for renovations for the unforeseeable future. I informed the manager this was misleading and it looks like they corrected this, however the elevators still outline the floor for the pool and there are physical signs as well. If you're looking to use the pool summer 2024 you should look elsewhere.

Decent sized Holiday Inn right across the street from a big mall…read more Plenty of parking as well. The lobby is set up where the rooms are in a circle and can look down into an open lobby. Pool, hot tub, restaurant, coffee shop, pool table are all in the lobby area. Decent sized rooms with a fridge as well.

This is probably the nicest looking Holiday Inn I've ever been to. The restaurant area is…read morebeautiful and there is a large heated indoor pool that looks inviting. The décor is modern and sophisticated. The room is large and comfortable. There's a refrigerator in the room. There is no in-room microwave, but the one in the Café Express downstairs is permitted for guests to use. The bathroom itself could use more space as the bathtub, toilet and sink are very close together, but no biggie. With hot water, good drainage and strong water pressure, I'm a happy camper. Café Express is a quick place on the ground floor between the restaurant and elevators to grab coffee and breakfast. They have Seattle's Best coffee, chai tea latte, expresso, cappuccino, hot chocolate, fruits, pastries, yogurt, snacks and sandwiches. The hotel is very close to the mall, so close that I've seen people walk back to the hotel with shopping bags. You have to drive through the Honda dealership parking lot to get to the Holiday Inn lot, which is gated. Parking is $16/day. Wifi is complimentary, albeit slow. In one of the 4th floor room at the end of the hallway, I couldn't really get wifi on my phone to connect. No complimentary breakfast, but they gave me a card for 10% off the breakfast buffet. This hotel is about 25 minutes from Pearson airport (45 min during rush hour), an easy drive down 401E. The nightly rate is pretty high (over $200/night), but it must be due to the location. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ )

Excellent air-quality. Clean building throughout. Underground parking can be tight but it's…read moreavailable. Cons: elevators can sometimes be slow depending on the time of day. Otherwise, a sleek, modern building in "Downtown North York".

Note that The Westin Prince is no longer The Westin Prince, but rather the Pan Pacific Toronto…read more Even though, there are still several signs in the community that say "The Westin Prince" even though it is no longer a Westin property and no longer The Prince. Prior to about two years ago, I would always stay with family when I was traveling to Toronto. I then learned that the Pan Pacific (which my family calls the Old Prince) was only about five minutes from where many of my family members live. Since then, I've been staying there about 3-4 times a year, sometimes on my own and sometimes with my sister. I have found that the rooms, restaurant (Seasons), and common areas were comfortable while the staff were very helpful. I typically would get a king bed or two queens (if I was traveling with someone else), and often get an upgrade to a larger room, a balcony room, or even once for my birthday, a junior suite. There is typically an amenity dropped off (small package of three chocolates with two sparkling waters) along with daily water bottles. The beds are comfortable, and there are individual-sized shampoos and other amenities in the bathroom that get restocked as needed. While this Pan Pacific location doesn't offer complimentary breakfast for Titanium members, you can get a discount based on your status level at its restaurants. My only challenge in the rooms over my visits has been days where housekeeping is skipped for no particular reason or the blinds that sometimes fall down. Any time I have reported anything to the front desk, they have fixed it that day. The other amenities in the hotel have been useful. We often use the fitness center, only a short walk away, though there are a few machines that have been removed over the last two years though they haven't replaced them. There is also an outdoor pool, which we haven't used but have seen people using. On one occasion, we went for a walk along one of the trails, which didn't go that far. We always park a vehicle at the hotel, and as long as you have a picture of your license plate to show the staff at check-in, you can easily come in and out at your convenience for a daily rate of $20, I believe. There are also conference rooms downstairs though we haven't used them before. I used a status match and then stayed there once in order to earn a status with GHA Discovery inclusive of Pan Pacific Hotels. You can sign up with the GHA Discovery Silver status without a previous stay, and then after two visits or spending $1000 USD, you can upgrade your status to GHA Discovery Gold. The higher statuses are Platinum and Titanium. As a GHA DISCOVERY member, you'll earn up to 7% back in Discovery Dollars (D$) on every eligible purchase to be used on your next visit. Other perks for all tiers include complimentary internet, exclusive rates and offers, birthday treats, savings at spa outlets, and savings on dining bills (up to 20% off). Depending on status level, you can also get a local amenity at check-in, upgraded room experience, early check-in, late check-out, status sharing, priority room availability, and complimentary breakfast. I certainly recommend that someone in North York, Ontario looking for a hotel consider this as an option. It's certainly worth it! I also want to give recognition to Denise, Anas, and Pranav for always being so helpful.

Very clean. Great location, only 20 min from downtown. Friendly staff. Easy check-in. Close to…read moremany great restaurants. Priced reasonably. Easy access to highways.

The staff here are the highlight, very nice. That said, the…read morebuilding itself is showing its age. The rooms are clean but old, and the hallways frequently smell like marijuana despite the rules. Be prepared for a 'quiet' neighborhood--there are no cafes or restaurants within walking distance, so you'll be relying on delivery apps for food. There's a small bar area, but it's nothing special. Also, the hotel seems to house some government-assisted residents, which can lead to some 'interesting' interactions in the common areas. At $120/night, it's a fine budget choice, but the $250+ rates during peak season are definitely not worth it for a 3-star that needs this much work.

The lobby staff are kind, there's security all over the property so that's a plus. The only…read moredownside is the parking situation that is kinda complicated and expensive

Town Inn Suites was our home in Toronto for a few days while I was visiting for a wedding, and we…read moreenjoyed our stay. The rooms (while slightly older) had modern amenities and were clean, which was important for us. I liked that there was a kitchen with a fridge, microwave, and water boiler, making it easy for us to purchase groceries at the nearby H-Mart to have some food at home. The bedroom was a king sized mattress so plenty of space to sprawl out. We didn't use the TV or anything but did notice a lot of sound from outside would creep in through the thin walls. It's located close to Church and Wellesley so it was easy to walk down and enjoy some of the gay nightlight and restaurants. A few blocks away from the metro as well, making it convenient to make our base for a few days.

Terrible experience at this place. Horrible check in, horrible customer service. Would not…read morerecommend.

I would highly recommend Delsuites to my colleagues. The staff is very professional and the suites…read moreare well managed. Our unit was adequately cleaned and refurbished every Monday by a courteous cleaning lady and we felt right at home. QWest has all the amenities for comfortable stay and location is great too. Thanks Delsuites!

Providing extended stays for business and personal travelers, Del Suites provides guests with…read morefurnished apartments with all amenities (cable, landline, security, etc.) for the same cost of an average hotel stay. With several properties throughout the Toronto GTA area, the company requires a minimum of one month's stay for most stays. Excellent customer service department provides great communication between company, clients, and property management at each location. Highly recommended for long-term business and personal travelers looking for a furnished apartment with fully working kitchen and concierge service instead of a typical hotel room.

Amazing experience at Four Seasons. From my checking in to out, their staff was wonderful for…read moreproviding an upscale service and that made all the difference. Restaurant provided a great variety of food and cocktails. I had martini and Tofu salad bowl, which Both were excellent. Their service was impeccable!!

Only got to stay here because my wife won a night here from the TIFF 50/50 draw. The room was a…read moregorgeous king suite. They set us up with a welcoming plate with macrons, chocolate dipped strawberries, a strawberry made of chocolate, and some shreds of chocolate. Just lots of strawberries and chocolate. The blinds are automatic and have controls next to the lights. Honestly, very neat. The bed was big & unnecessarily comfortable. I slept like a well rested guy. Nice place. Wish I could go back.

This is no longer a hotel - it has been converted into a city shelter at least through 2026. I…read moretried to book it through the Choice Hotels website, and even their customer service thought they were still one of their properties, but I couldn't find any available dates for my trip in March, or through the end of the year. I finally was able to reach them directly and a staff member informed me they had recently been contracted to be a city shelter and that had extended through at least the end of 2026. If you're trying to book a stay, contact the hotel directly to get their status before even trying.

We stayed at the Saint James Hotel three nights on a recent trip to Toronto. It was a good…read moreexperience, and I would recommend this hotel. The staff was friendly, the location is good, the price was solid, and the room was comfy and clean. Some touch points: Conveniently located near a college campus so there are plenty of bars and restaurants within walking distance. The hotel offers parking, although we did not utilize it. We did valet check our bags the last morning after checking out so we could do some more sight-seeing prior to going to the airport - always a plus to be able to do. Breakfast is included - you receive a voucher per guest per day for the Freshii downstairs, served until 10:30AM. This was convenient and the food was good. The room was spacious, clean, and comfy. Modern/Ikea-esque decorations, TV, couch, coffee table, closet. The bed was really comfy. In-room fridge which I love! Nice bathroom, basic toiletries provided, hairdryer, and some fun post-shower slippers made from towel material. Bathrobes in the closet. Low noise level - we had good night's sleep. This was a great hotel choice and we enjoyed our stay! I would recommend the Saint James Hotel.