I have waited nearly 2 years for a large order I placed. I figured part of the wait time was due to…read morethe stress of the pandemic. Now I've been trying to get in contact with anyone who works at Home Decor and no phone calls seem to be going through. Any attempts at correspondence fail. I paid for my order 2 years ago and have not received any piece of furniture. Do not do business with this company.

Do not shop for furniture here, I've been waiting for 2 months for my furniture. The Worker said…read morethey would call in a week to let me know what furniture they get in stock and I never received a call. Now all of a sudden it's closed again and none of my calls and emails are being answered. The place seems fishy

Great stuff for gifts, sprucing up the home / making home more interesting etc…read moreUnique items I.e. wooden post cards, birth colored dishes,etc Definitely worth stopping in Helpful, friendly & knowledge staff Definitely coming back

Fantastic store and great products. Love getting and giving gifts from here. The staff is…read moredelightful and very helpful. Amy the owner is the BEST !

This is a very unique and special gift shop. They had…read morecollectibles, antique items and a variety of new merchandise. Nice addition to the Village of East Syracuse.

From the owner: This is a very unique gift shop featuring antiques, collectibles, decor and new merchandise.read more

I came in today and have never experienced an employee so rude. I stopped my cart for 15 seconds…read moremax in a wide isle while I looked at the mother's day display. The isle was wide enough for other carts and people to pass through, and no one was behind me or approaching me. When I tried to move my cart so I could go else where, customers were passing very close to me so I couldn't mov, even though they had room on the other side. Suddenly, a EMPLOYEE passed me and said to a lady passing, all while I'm literally trying to move but they blocked me in, "What a convenient isle for her to park her cart." That's disgusting that they have an employee who makes fun of customers with customers. He literally trapped me in, and there was room for him and the customer to pass with ease! The employee was the overweight man with the long gray hair. And this isn't the first time I've heard him talk rudely/use a disgusting attitude towards customers.

I love this place - the selection is excellent and is constantly changing! Very good value for the…read more$$, however customer service comes up a little short. It isn't their fault, I think it's more about being understaffed. But I still LOVE that store. Could spend hours in there!

Buyer Beware!! Raymour & Flanigan have a very deceptive mattress warranty program. Five years ago…read morewe purchased a Sealy Posturepedic Plus mattress with a ten year warranty. We noticed that the mattress had some significant depressions and went back in to purchase a new mattress, which we did, a $5500 Beauty Rest Black mattress. At this time our sales rep stated it would come with a 120 day trial and could be exchanged after a minimum of 30 days if the comfort level seamed off to us. He also said it can with a ten year warranty against depressions. This mattress has been great so far, about three weeks in. My problem starts here. I inquired if our current mattress had the same warranty. He looked up our purchase and confirmed it did in fact have the same warranty. He said to run a straight edge across the mattress and if the depressions were greater than one inch we were covered and we would be issued a credit for the purchase price. Photos will be attached below. In the mean time, the mattress had to stay at our home until a service tech could come out to inspect the mattress. The mattress was stored for the two weeks while waiting for the tech, on its side since there was no available space to store it on a frame as our new mattress had already arrived. Flash forward two week or so, I place the mattress on top of our new mattress to make it easier for the tech to inspect. He comes and goes saying we will receive a call in the next few days. Two days later the call comes in and the young lady states the depressions measure 1 1/4" and therefore are not covered by the warranty. I let her know we have the photos of the depression before the mattress was stored waiting on there tech and even if they were to go by their measurements, 1 1/4" is greater than 1" therefore it should be covered regardless. She gets flustered and says she will have a manager call me back. Two days later and no contact. We have spent tens of thousands of dollars with this company and now this treatment. It will be our last purchase from them to say the least. Next step is to contact Sealy directly and then attorneys to fight it out. These are not mattresses that cost a couple hundred dollars but so called top of the line. Raymour & Flanigan should be ashamed of the service they provide, it is completely pathetic and unfortunately for their sake, I'm not the guy to just let it go.

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

It's not the cleanest looking thrift store.. but it is a thrift store that serves its purpose. On…read moremultiple occasions I have found sweaters and jeans, many which are brand names. If i'm being honest, I very rarely will buy clothing at full price from a retailer unless it's a special event. With the cost of literally everything else being expensive, I feel like clothing is one of the areas we can successfully get bargains on. The shelves are a bit chaotic but they do have lots of items. It's always fun to browse and see what you might find-- sometimes even brand new in box! We bought my daughter a kids scooter which retails for $45 and was $14 bucks here... you can't go wrong! I will forever love thrift stores.

This place is disgusting and should be closed. The people working there are clueless and not…read morehelpful. The store is dirty and merchandise is thrown on the shelves will nilly. They could take some help from the Salvation army on Erie Blvd. Merchandise is clean and sorted out on the shelves. I do stop in periodically to see if it has gotten any better but so far no. Not sure if the dressing rooms are open but when they were -nasty. Outside on the side dock, you can see stuff thrown all over. Cig butts and trash everywhere. Not sure if the people working there are all doing community service but obvious no one cares, and management obviously doesn't either. Seeing how they take care of stuff donated, have chosen to take it elsewhere. The irony of it is, this store is located in the former Leo & Sons Supermarket, these were people who cared about the community and went out of their way to help those in East Syracuse. This is such a pathetic replacement.

Their delivery people are inconsiderate and don't care about others. As I'm sitting here in my…read morehouse writing this review, one of their delivery trucks (truck #10) has been blocking my driveway for at least the last half hour making a delivery to someone else (but not to me). Their appliance pricing is less than stellar. The big box home improvement stores or Best Buy have prices that are comparable or even better.

Horrible experience!!!!! Will never buy anything from them again. 1st they sent the wrong washer…read more Then to replace it was like pulling teeth. They would not work with my schedule. I talked to the store manager and he was a total #?#$. He was getting nasty with me as I was just trying to get it delivered on my day off. I already had to take a day off to get the dishwasher hooked up. So I finally agreed to THEIR schedule. Then upon using the stove for the first time, there's a big bubble in the glass top. Olums told me that I will have to deal with Whirlpool. So I did after MANY "on holds". They were to come out today so I waited and waited. Guess what? No call no show. So back on hold I went and still cannot get anyone to help me. So I'm out $600 of a $3,500 purchase. Olums was wonderful until I paid them, then they were ALL different people after.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.