Super efficient and courteous. I went here to get my JR passes. The lady was very thorough and…read moreexplained to me what trains I can take and how the process works. Great service in Chicago.

VERY nice people! I didn't realize that the Japan Rail Pass needed to be mailed to my house, and…read moreas a result, I didn't order in it in time before leaving for Japan. Luckily, our layover at O'Hare was long enough to permit my husband and I to go to their office to purchase the pass - that, and the fact that the woman who helped us processed everything extremely fast (we were in and out in 10 minutes). Also, a gentleman who works there provided us with a taxi company to call to bring us back to the airport - and even checked the status of the traffic on his phone (since we were cutting it close). We apologize for being so rushed, but want to thank you two for being so accommodating and going above and beyond! There was no line at security, so we arrived at our gate with 1.5 hours to spare! :)

Bardzo polecam naszym rodakom lokalizacje Polameru w schaumburg.Jest tam bardzo mila obsługa i…read morebardzo profesjonalna.Pani Agnieszka włożyła wiele starań aby znaleźć mi bardzo tani bilet do Polski, nie dostałam takiej ceny nigdzie . Jeszcze raz dziękuję Pani Agnieszce. Napewno tam wrócę!

very rude service very rude service The lady is angry all the time for some reason I don't know how…read moremany times I go there I used to go to polmart before and never had such a problem. Although I went there for 20 years

I recently went to the waterford bridal expo and won a ticket to India from Devon Travel Agency…read more You can imagine my excitement as I'm a new bride to be and loved the opportunity to visit my family and go shopping! I called the Agency to inquire about the opportunity and ask what steps I had to take in order to get the ticket. To my disdain, I was met with horrible customer service. Absolutely no-one was helpful and they were so rude to me on the phone. They proceeded to put me on hold to get someone who could help me out. I was put on hold for over 15 minutes! No-one came back on the phone. I then hung up and called again to let them know that I was on hold for such a long time and no-one came back to check up on me and the representative had the audacity to yell at me over the phone! I'm absolutely appalled by such poor customer service. This is supposed to be a happy experience for me and I was met with no kindness at all, in turn, the rep yelled at me. -Not a happy customer

Vicky made our Alaskan Cruise, flight and hotel effortless, at least for us it was. Vicky spoke…read moredirectly with the airlines, hotel, and the cruise line while we listened. We had flight vouchers that she navigated those for us when a previous travel agent would not. Vicky was very through but also a joy to work with. We have used other travel agents before but she beats them all out. We will be reaching out to Vicky for our next vacation. If I could give more than 5 stars I would.

We just got back from a wonderful trip, courtesy of Victoria Callas of Arcadia Travel & Cruises…read more Many folks these days tend to "skip" using a travel agent, preferring to make their own travel plans. While there are all kinds of websites & apps to use, having a great travel agent is worth its weight in gold! All is fine on a trip until trouble appears. With a travel agent, you have a REAL LIVE PERSON to call if you run into a snag! A great travel agent like Vicky knows all the tricks and shortcuts that can really bump your trip up to the next level. Having her expertise at the tip of your fingers can provide solutions to problems. Covid restrictions change frequently. She's up to date on the requirements, not just for where you're starting your trip, but also for your trip's destination! What if someone in your party falls ill? What if you miss a connecting flight? THOSE are situations when a seasoned travel agent like Vicky can come to your rescue. Vacations can take many twists & turns. It's the situations that you CAN'T predict, that Vicky can assist with. For example, in 2012, I took my 78 year old mother-in-law to Puerto Rico. The first 3 days were great but unfortunately mom came down with a stomach issue requiring hospitalization. Luckily, Vicky was by our side (via phone) every step of the way! She rebooked our return flight which had to be delayed until mom was better. What was a language barrier for me (as I only speak English) was no problem for Vicky who is multi-lingual. She's a godsend. She's been our treasured travel agent for over 30 years! She goes out of her way to make sure everything goes smoothly before, during and after your trip. She's the BEST! Thank you Vicky for all the years of great trips that you've booked for us! We look forward to many more!

Spring Valley has a Nature Center and also features the Heritage Farm. It's really a neat place for…read morea walk as you walk through a wooded area for about 5-7 minutes and then you see the farm houses with animal barns along with a few trails to follow. Spring Valley is a refuge of about 135 acres comprised of fields, forests, marshes, brooks and streams. Some trails are wood beamed while others are rocks and grass. It's a really enjoyable place to spend a few hours by yourself, with friends and family. Parking and entrances to the park are available on both sides 1) off Schaumburg Road 2) off Plum Grove Road.

I have been going here since the 80's and it is even better than ever now. I love taking my…read moredaughter for a hike to the farm after enjoying the nature center building. It is awesome how so many aspects of Spring Valley have remained the same while wonderful upgrades and additions have been made, too! Definitely a place that we will continue to visit throughout the year!