First of all, thanks to the staff who helped me out when I got there Place wasn't very busy, and we got our order within minutes Cookies were baked fresh and tasted delicious My fav is the chocolate chunk, but it's hard to decide with the other yummy cookies. read more

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I honestly hope none of the people working were the manager. If there was none, they definitely need a manager all shifts. The staff was too busy laughing and messing around to make the orders. There was 3 orders that were to be made, took 30 mins to get it. As I was leaving an employee was picking up cookie dough off the floor that missed the bucket from the mixer. I sure hope they did not put that in for it be made. I had to get out of there. I'll be going to the Washington PA location if I want crumbl instead. read more

I love Crumbl cookies! Sadly was not impressed by this week's flavors. But this location was quick and staff were friendly! Ordering is easy, either on the app or at a kiosk inside the business. read more

Crumbl - Morgantown - Bakeries Near Me - Morgantown, West Virginia

The frosting is to sweet and cookies were not cooked properly they were doughy in the center

managers are rude to workers, raw cookies, insane calories. If your thinking about getting cookies, don't waste your money on food poisoning

Nothing better than walking into the store and smelling fresh baked cookies. Sometimes wish they had better options in my state but either way they will always have atleast 2 cookies that you want. read more

This crumbl cookie is the best, I have been to the one in robinson as well and this one always has better presentation and taste. Depending on the weekly flavors we will go get a 4 pack. The employees always show us our cookies and ask if they look okay before we take them home, super friendly! The store is so cute as well. We love the sugar cookie, the cake batter, and the lucky charms for st Pattys was delish!! The flavors can be hit or miss tho. read more

Crumbl - Morgantown - Bakeries Near Me - Morgantown, West Virginia

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The snickerdoodle is my absolute favorite. Pretty pricey for cookies, but I'll return for special occasions. read more

Crumbl - Morgantown - Two chocolate malt, snickerdoodle, Butterfinger - Bakeries Near Me - Morgantown, West Virginia

Love the concept, and size of the cookies. Most cookies I've had are good. Unfortunately it's not always consistent and the last few times I was there, there was this unpleasant smell, like a mixture of things. Which I guess with multiple types of cookies baking that's to be expected. Overall, I look forward to what the next flavors are! read more

Easy on line ordering, greeted when I walked in, cookies looked and tasted fantastic!

The cookies were good but placed an order online that was supposed to be ready at 4:50. Got there at 5:05 and had to wait until 5:30 to even get the order. I tried to get them to cancel as waiting on the order made me late for the event and we had a screaming baby in the car. They were busy, but people that were ordering in store were getting cookies before me. read more

Delicious some more so than others but that's ok because there is always a variety to choose from but beware... they are HUGE!

The "BEST" Tasting Cookies that we have ever eaten!!! Not inexpensive, but worth every penny. CRUMBL Cookies would be welcomed at any and all Special Occasions!!' read more

I guess I just don't get it? Maybe it's a Gen Z thing. The cookies were huge and fine.

We visit often to try different flavors. Today we were most looking forward to the salted caramel cheesecake (we ordered a six pack with 2 of the cheesecake). Normally we walk right in, but today there was a bit of a line, so I decided to order online and pick up after shopping, which turned out to be a bad idea. First of all, we got there about 10 minutes before our pick up window and it wouldn't let us check in even though there was no line at all. I thought maybe I could just cancel my order online, and just order in store, but that failed to work either. So we stood and waited to be able to check in. Finally, one minute before our check in time, it allowed us to say "I'm here" and it notified me that we were fourth in line. A gentleman gets a dozen cookies and exits. Next up, two ahead of us, the worker says "ma'am, we just ran out of salted caramel cheesecake, would you like to wait 45 minutes or would you prefer another cookie instead?" My daughter looks and me and asks if I just heard what she said (she's the reason we made the trip to Crumbl to get the salted caramel cookie in the first place). Yes, yes i did, but I thought, we ordered over an hour ago, so we should be fine. Wrong. Next up, the guy ahead of us, same thing. Our turn, same thing. Sigh. I ordered online to avoid the crazy and ended up missing out because of it. Why allow people to order online if the order cannot be fulfilled as ordered. Waiting 45 minutes for a cookie was not an option, unfortunately, so we left without the one we wanted. The other cookies were good, but overall, the trip was disappointing given the circumstances. I'm more mad at myself for ordering online. I will never do that again - at least not at this location. I struggle a little with running out of any cookie for 45 minutes, but maybe they are still working out the kinks at this location. read more

They've only been open for two days so they are clearly working out the kinks (when we arrived late in the evening they only had two flavors left), but dang that's a good cookie. I got the Everything Bagel cookie and I was skeptical at first, but here I am wishing I had taken a photo but it disappeared too fast. Hope they keep pumping out these delicious bites. read more

Go across the street to Walmart or Target, buy a tub of Play-Doh, and eat it. You'll get the same "cookie" experience for a fraction of the price. Service was pleasant -- only reason for three stars instead of one. read more

Customer service is horrid No one greets you No one explains process or how to order Preordered via the app Stood there 5 minutes just watching workers dodge everyone's eyes I hope the cookies are good Customer service leaves more questions than answers Staff not friendly or helpful Removing app At least apple Annie's in Morgantown will greet u read more

Happy to see crumbl in WV. Team works very fast. Great catering and gift option. They are busy so I would order using the app. read more

Crumbl - Morgantown - Bakeries Near Me - Morgantown, West Virginia

Very disappointed in this location. We have been trying to get cookies for an entire week. They are always sold out. i just don't understand how that happens! Would be nice if the manager was there to help the kids working there or explain to the patrons why they are sold out. read more

service and food is ok , very nice people and service , some of the cookies are good but I don't prefer the lemon or the rasberry

I've had crumbl cookies before but never from the Morgantown location. I was excited to try the new flavors the week of 11/14/22 but to my dismay, I received food poisoning. I looked it up and it is not uncommon for Crumbl to undercook the cookies and use dirty gloves when serving the finished product. Definitely will not be going to this location again! read more

Awful customer service. No one answers the phone or calls back. Had a friend check on my order a few days before it was going to be delivered (by doordash...that is who they use) and all was set. They told my friend that they DO NOT have a working phone in the store. Day of delivery the driver left box of cookies in the grass outside next to some random building when I gave the specific address and said to deliver to the front desk at that address. I tried calling the Morgantown Crumbl Cookies location and once again...no answer. I have left multiple messages and have not received any calls back for the past week. read more

Was super excited to get a crumbl in WV but was immediately disappointed. I know this place is brand new but I gave them multiple chances and they continue to let me down. When they first opened I stood in line for an hour and a half just for them to be sold out of every cookie except chocolate chip and the manager standing outside making excuses. Still I decided to give it another chance on a less busy day. I came in again and there were multiple customers waiting for over 15 minutes and they were sold out of three different cookies (or so they said). But I saw trays of the "sold out" cookies in the kitchen that they refused to sell! The girl at the register apologized and said she didn't know what was going on and tried to ask a manager but got completely ignored so I gave up. The whole time there were a bunch of teenagers working their butts off and apologizing to us for being short staffed but there were plenty of adults who I assume were managers standing and talking instead of helping them! The last time I came in there was finally no wait and no one else in the store. But they were still sold out of multiple cookies! They seemed to have more staff but I saw managers hovering over some of the kids working and talking down to them. I felt bad so I left a nice tip but the poor kids just looked so miserable. Sad to say I will not be returning. The cookies I managed to get were good but not worth it. Next time I want crumbl I'll drive out of state for it. read more