Crush provides terrific service for a fair price. They even bring your cans up the driveway!

I've repeatedly asked them to leave my trash cans at the curb yet they constantly leave them blocking my driveway. I'm a disabled senior citizen who has to park in the end of my driveway and move the trash cans in order to pull in my driveway. Staff doesn't care about the issue. I've also been on auto pay for years, today my trash wasn't picked up because they had removed me from auto pay, the bigger this company gets the worse the customer service. read more

Crush Disposal - This is what they call customer service, blocking my driveway with empty trash bins. I have repeatedly asked them to leave them to stop. - Junk Removal & Hauling Near Me

Had exactly the same experience as the previous reviewer. They changed systems which cancelled AutoPay, and I received no notification. Phone girl claimed it was sent 3/23/26, searched my emails, not there. Checked Spam folder, nothing. If this happens again, I'm changing companies to one that has competent administration. read more

Crush disposal customer care is horrible. I would not use them. They will leave your trash sitting on the street for a week after they said they would be back for it the next day!(Street was closed by xcel for new power lines). The only trash company that didn't come back for their customers trash! They will knock your power lines down(Twice) and leave you to deal with the aftermath! No credit, no apology, just leaving you to deal with xcel for hours while you & neighbors have no power or internet! When they first started they were great! Must be different people running it because they flat out suck and couldn't care less about their customers! read more

Absolutely terrible customer service! They do not do what they promise as the bare minimum and have seriously gone down hill. I have used them for almost ten years and they just suck now! They never bring the cans up, the just leave them sitting in the middle of the drive so we have to get out and move them before parking, their employees beg for Venmo money and then they switched their payment system without communicating (like previous posters said) so everyone with auto pay get skipped and randomly cancel service. I have had it and will be canceling. DO NOT RECOMMEND! read more

I had a very frustrating experience with this company. My trash was not picked up, and when I called, I was told it was because my account had an unpaid balance. I explained that I had automatic payments set up, and the manager informed me they had recently changed payment systems and expected customers to update everything themselves. I understand systems change, but there should have been much clearer communication before interrupting service. I also explained that I had a large amount of trash and asked if the drivers could return, but I was told there was nothing they could do. The manager came across as very dismissive and lacked understanding of my frustration. Overall, poor communication and disappointing customer service. read more

This company is above all others in the field. We've used them for several years and they've always performed with excellence. They have a website with all the info that you need including days off and general policies. You can have two cans and up to 4 bags for pickup which works great for us especially this time of year when the leaves are falling. They are always on time. I think they missed on perhaps two occasions in several years. They arrive pick up your garbage and usually bring the cans back up a bit on the driveway. And the pricing is very reasonable. We usually pay one year in advance and they notify you when it's time to renew. In one word they are reliable! I've heard complaints about other companies but very few about this one. They've grown in the last few years so you know they are popular in a field where many are dissatisfied. I've never found them to be rude or difficult to deal with and for us they are clearly the best that is out there. If they're taking new customers it's worthwhile to check into them. Top notch! read more

Crush disposal is absolutely HORRIBLE. they haven't picked up our recycling in over a month and has lied to us several times throughout the experience. They refuse to make good on their mistakes and we have had to stop payment them. also have been incredibly RUDE. DO NOT USE. read more

I was billed for services I never received and the company refused to provide proof of service. Emails were unsigned and rude, and my attempts to resolve the issue were completely ignored. I've been a loyal customer for years, and this experience was extremely unprofessional and frustrating. I've closed my account and do not recommend Crush Disposal. read more

Their service is terrible. They skip pickups and then lie about your cans not being out on time. People brag about them returning their cans from the street. They always leave mine in the middle of the driveway so I have to get out to move them to park. I'd rather just get them from the street on my own. They charge twice what the city does. I'm done being ripped off by this company. I've been a customer for almost a decade so I know they've gone downhill. Their business is garbage and so is their service. read more

We have been using Crush for a few years now. We have noticed the service has been getting worse (missed pick ups, leaving cans out -they claim they always bring them back up to the top of driveway). When I reached out about another missed pick up today, I received an extremely rude email in response stating they will not reimburse me for the missed pick up. I was shocked by how nasty they were and I now deeply regret recommending them to my neighbors. They are super friendly when you sign up and after that - you are just another number to them. read more

Best trash company around. I've had several other companies with no pick up, etc. The driver Pedro has been on our route since we started with the company. He's kind, says hello when he see's you out, and brings our cans to the garage. I then started having problems with my email in getting my payment reminders. Called CRUSH and talked with Lori. Lori went out of her way to check everything that may have interrupted me getting the emails. (Seems the problem may have been with my computer web block) We got things figured out and all is good. Great customer service. Thank Lori and Pedro. read more

terrible. my parents paid their trash bill and it never got picked up even after showing proof on camera that they drive by and don't pick up the barrows. Lazy. It seems like the ladies in the office have terrible customer service after hanging up on my dad. That's disrespectful after having this trash company for years read more

This is the best waste disposal company that we've ever had. We all do it forget to take our trash out well this past week I did it and when I went to go put trash in my trashcan Friday evening, I noticed my trashcans were empty. after looking at my cameras, I realized they CRUSH came up next to my house grab my trash cans, emptied them and then put them back.. This is not the first time they've done something like this or went above and beyond. read more

Neighbor of a Crush Disposal customer . . . The ignore the law and show up whenever they want. It is 6:14 am and they are emptying my neighbor's trash in a residential area. I have called them and it gets better for a while but they never fix it. I will never do any business with them - they have zero concern for anyone or even for following the law, I don't know about you but that convinces me they are likely shady in other areas too. If they are willing to repeatedly break the law and show basic disrespect, what are they gonna do with my banking info? read more

I am a new customer and a month in, want to say that the service they provide is excellent. I hope it doesn't change. Crush is so much better than Waste Connections and Waste Management. I prefer to support a smaller, local company than these larger corporate entities. Setting up service was so easy and I love that I can use my own can. Happy to be a Crush customer! read more

The customer service is poor. Our trash was left as well as my neighbors. Without fault my neighbor sets theirs out the night before and ours was out by 7am. The woman I spoke to said the driver marked both of our houses as not being out and they are unable to come by today. Understandable, however I asked for a credit and was told they don't give credits for trash not being set out. I suggested the driver missed us, because this has happened before but she was rude and determined to place me at fault. In a world where quality customer service is key, Crush Disposal llc is lacking. read more

If they miss their pickup, they will put the burden on the client with restrictions that the clients are not even aware. They make you pay when they don't perform their service. Customer service doesn't try to rectify their errors. Whereas WM sends reminders and accept responsibilities when they are at fault. read more

We hired crush after their fabulous reviews moving from Lakewood to Westminster. Everyone raved about them. They missed our first recycling pick up which was large because of the timeframe from when we moved in and when we had our first pick up. The lady who answered the phone originally to sign us up was very nice. Then they missed the first recycling pick up, and it was like pulling teeth to get it. They said that they would be by the next day. Then the next day. Then the next day. So each time I called I would get a different answer and the excuse was essentially they never should've told you that or we never heard back from the drivers. One woman in particular very unprofessional on the phone. That being said, that week of recycling finally did get picked up but I am convinced after looking at the cameras it was actually just thrown into a trash truck. Couple weeks go by, I think five or six, and they missed our recycling again yesterday you can see in the photos that it's a lot. I don't have a lot of room for this, don't have a lot of room to take on two more weeks worth of recycling. They offer a credit, but I have a credit from the last time that they didn't pick up so that doesn't do me any good So I called told them who I am, and they missed pick up again. She stated that the driver made a note that it wasn't out on time. Which is an absolute lie, it's on camera again that it was out the night before. And I told her as much. She said well we don't have the manpower to come get it. I think my head almost exploded so I canceled. I would not recommend them at all. read more

Crush Disposal - Recycling crush failed to, and is now unable to pickup because they don't have the manpower for a service I pay for. - Junk Removal & Hauling Near Me

These guys are great! They bring your trash cans back up the driveway after they empty your trash. Thus week, I had a disgusting trash can that was heavy and full of muddy water. They emptied it, no problem. My family and I have been using them for a couple of years. I would recommend Crush to anyone! read more

We've had fabulous service with Crush since we moved to Lakewood. The drivers are the best... kind, helpful, efficient. They bring the bins back up to the house for you which is just over the top service that makes this company and its amazing drivers worth it. You might think all trash companies are the same, but Crush will prove you wrong. read more

We have used Crush for years without an issue until yesterday. For some reason the driver decided our garbage receptacle was no longer in working condition and trashed it. This was our personal property and in fine working condition. We have still not heard back as to how they will resolve this. In the future if they think things need to be replaced then an email, knock at the door, phone call, or letter might be the more appropriate avenue. We would like to continue our service with Crush as they have been great up until now. We would also very much like a replacement receptacle. read more

Crush Disposal is the best trash company there is. They are good about putting trash cans back up by the house. Also they take extra trash bags. read more

Our trash guy Ben is the best! He makes this business stand out! If Crush is hiring people like him then this is the place you should go with. I couldn't be happier we went with them. I'm so thankful for The guy on my route. You won't be disappointed with Crush! read more

The first time they were to pick up the trash, they missed my house three times, driving right past. Only after i called a and complained twice that day did they make a trip out. Two weeks later they got the trash, but left the recycling. After three days, it is still there, despite promises to come get it. They claimed the drivers were new. Apparently they also don't know how to use google. Fed up. After only three weeks. Avoid these guys like the plague. Their customer service is all talk, no action. After a while it isnt even talk, since they dont answer the phone or return calls . read more

Crush has really been crushing it since I first opted in for their service. Although there may have been a missed day once, it's never happened again and I can truly say that crush is reliable and professional. read more

We left Republic when the bill kept creeping upward, and then additional bills would come for $6 per bag not in a trash bin. We heard great things about Crush from neighbors, and pricing was half HALF then the other company, and you were not charged extra for additional bags to be picked up. We just sold our home and moved out of Colorado, but I recommend this company 100%! read more

I switched from one of the big collectors to Crush, and couldn't be happier. They provide better service than any company I've used before. Every week they carry my three cans back down the driveway and have something nice to say if I'm outside. Also, I did a bunch of tree trimming and had a very large pile of branches. Crush agreed to pick them up for a very small amount, and then I just made sure to give the driver a good tip. Great service, friendly people! read more

In my experience the service from Crush Disposal has deteriorated significantly in the last few months. I use them for my rental properties because they had previously offered carry out service. It is a big pain to switch trash services but since they offered this we moved everything over and paid the cancellation fee for our old service and invested in new bins based on their promise to offer carry out service. Recently, they changed this offering for new properties but reassured me that our existing property would still receive carry out service. After we got complaints about overflowing trash I reached out to Crush to see why our service was interrupted. They advised me that without ANY notice they will no longer offer this (contrary to their previous reassurance) and will not come back to pick up the trash for the week missed even though we were not told they would no longer pick it up at the top of the driveway. Their only solution was an $8 credit they would not come back any sooner than the following week even if we brought the bins to the end of the driveway. We are now stuck paying over $100 for a different junk removal to come and remove the excess trash. I tried to handle this matter privately with them and they repeatedly told me there was nothing they could do and the owner would not speak to me. One of the valuable things of using a more local company is being able to reach the service team when issues arise. I had previously referred many of my clients to Crush due to the previously positive customer service. Given my recent experience, I recommend sticking with larger companies for cost savings. read more

Total bait and switch. We were late paying our bill by a very short time frame, I think 2 days. I thought no big deal and paid. Our trash was missed due to being put on hold for late payment. I called and was told to pound sand and wait another week. I asked for a refund and was refused. I was treated quite poorly. An important note is Crush requires 3 month in advance with no refunds. I now know why. I highly suggest going with another company like Waste Connections. I used to work for them and we would regularly go back to a customer that paid even at the last minute or even after non service due to non payment. read more

Best trash company I've ever used...by far!

I haven't had an actual pickup yet, but I've been so impressed already that I wanted to share my experience since I know a lot of people are looking to make a change right now. I'll update my review once I've had a few pickups. Signed up today after terrible service from my old company, who I still haven't been able to cancel with because they keep hanging up on me after 15+ minutes on hold. By contrast, a real person at Crush answered the phone after three rings, and I was signed up in less than three minutes. They emailed me my first bill and a pickup schedule right away, and I was able to pay online. Plus I really like that I don't have to use the enormous rented trash cans like with other companies in the area. We're a two-person household and produce very little trash, and I don't want those huge bins taking up space in my garage. So far, so good! read more

I love love love this Company they always bring my trash cans close to the house. It's so helpful as I am elderly and afraid of falling so this really helps and the guys that pick up the trash are always so kind!!! read more

They are family run. The lady answers the phone when I call...even if her child is interupting in the background. They bring my trash bins up my driveway. When I have been outside when they came, the men are very pleasant. Very very happy with them. read more

Outstanding service. I have had a litany of other providers, all who were a disaster. This company has not once missed a pickup since I engaged them, are professional at at every turn. Highly recommend! read more

Burned twice by Rose at Crush Disposal! First time they skipped my trash because of their own mistake and when I asked Rose to call me next time before skipping me she said that it was up to me to call her. So I cancelled service with them. After promising to do an extra pick up for skipping me, they never did that either. I have called and specifically asked for Rose to call me back. Nothing. I opened a dispute with the BBB. Nothing. read more

Crush is the absolute best, hands down, without equal, top notch disposal company in existence in Westminster/Broomfield area! For me to give a review there is no in-between. You are either 5 Star or 1 Star. People do not make up their minds on the in-between companies so those get nothing from me. Crush is most definitely a 5 Star. If you are reading this then you should trust me enough to follow me! read more

Crush is definitely the best. The young man who picks up our trash is so considerate and kind. My husband has talk to him several times. Very hard working and friendly. Brings the trash cans up to the garage every single time. Quite often he is by himself both driving the truck and picking up the trash. Imagine how tired he is at the end of the day. It's hard to find the quality we have with this company and their workers. Highly recommend. read more

I looked through all the reviews of Trash/Recycling pickup in Arvada and Crush Disposal seemed to crush the competition, so we switched from Prodisposal (which was bought out by Waste Connections). We had a horrible experience. I don't care if they bring the trash can back up to the front of the garage, I care about how I get treated when they skip my pickup and then claim I didn't pay. Horrible customer service for us read more

Best customer care. Never missed us. Had a glitch in the system and they thought we had not paid our bill but the serviceman talked to us about it and took our check (and our trash) on the spot. They always go beyond what is expected. I sure will miss their service now that Arvada is forcing us to change. read more