Roger and Holland or a bad jewelry store. My ex-husband paid $8,500 for this ring. It's not even…read moregia's terrified. I sold it to to a local jewelry store in town and only got $2,000 for it. It only being 6 months old. If it was gia certified, it would only cost $4,000 to 5, 000. They mark up their prices and actually paid less for this frames and what they sold it for. Never going to lie bye from the store. And when I try to get an appraised it was only worth $250.

Today we went to an event where all rings were 50% off. Angel H helped us today. She was very…read morepatient with me because there were so many rings and diamonds to choose from. Thanks for your help today, Angel!

I wish I could give this place 0 stars! There is a reason why this store was closed down…read more This jeweler came highly suggested to me, and I will HIGHLY suggest to NOT use this for any such product what-so-ever. I ordered a custom made ring TWO WEEKS before Thanksgiving (as a Christmas gift), and we've had it a total of 4 days since then. It has fallen apart, they have charged me more then the agreed upon price, and every "manager" I have spoken to has blamed it on someone else. They have done NOTHING to compensate me or even make me feel like they want my future business. 0 STARS!!!!!!!! DO NOT USE THIS BUSINESS EVEN IF YOU HAVE A GIFT CARD!

The other lady said 0 and I agree. The "hardest" ring - tungsten, was not supposed to break, but it…read morechipped / cracked where a single set square diamond hole setting weakened it. It has taken weeks and weeks to get it back into the store. We just purchased this ring, and he was wearing it to verify size. Their company policy won't let us exchange for even a lesser $ ring, before they custom make (the exact same size and get this 9.5), go through a lengthy warranty review process, and ship this back to their store inventory. Meanwhile, we wait weeks and weeks with no ring. Poor quality and even poorer exchange policy! Go elsewhere !

We went back to purchase our wedding rings! Lucky for us it was their big wedding sale weekend! The…read morestaff were friendly and even got a call from the store manager after making an online appointment! My fiancé is excited for his custom ring to come as well!

My wife and I have been working with Chris at the St Cloud store for about 4 years and he is…read moreawesome. Always kind, listens well and is honest. He has helped with confirmation necklaces for our kids and great earrings for my wife. We drive the distance to work with him and always leave there feeling great. You need good assistance....go see Chris at the St Cloud mall. We also like that when we are there they offer to professionally clean our items.

Horrendous customer service at Mankato store. If only I would have read these reviews before I went…read morethere. Ordered an engagement ring on dec 22, 2024 and was told 4-8 weeks. At the end of the 8 weeks nobody reached out to me to give me an update on the ring, I had to call myself to find out that they had no idea where it was! 15 weeks later I finally got a "similar ring" not even the one I ordered that day. Paid in full on order day. No professionalism. How is this store still open?

I wrote a review in Feb. about a ring my husband had bought me for Christmas. It was ordered on…read moreDec. 15.2023. it was supposed to be here In 4-6 weeks. Didn't come in. After being given the run around several more times I was guaranteed it would be here by the end of March. You guessed it! I still don't have my ring. I won't be going there again. At this point I'm just hoping I get my ring. It was paid in full the day we picked it out. Kathy S.