if I could give 0 stars, I would. Terrible customer service. We purchased the system 10 years ago. The company recently came under new ownership. At the time of purchase, we were 'up sold' the new rechargeable collar, being told it has an life expectancy of 20-25 years (which their website still says). We charged it every 3-4 weeks as instructed. Last week our dog ran through the fence line for the first time ever and was attacked by a raccoon. No beep/no shock from the collar. We charged it, but it still won't work. Emailed the company on Friday, no response. Scheduled a service visit for Monday morning. Took the morning off, no call/no show. I called them, and they had no record of the visit. They reschedule me for Tuesday morning. Again, no call/no show. I called the office and they told me the tech was running late and was on his way. Never showed up. I called the office again, and was yelled at by the receptionist, who apparently thought I was another client! (So I wasn't the only one who was waiting for a tech to actually show up. ) Again, I was told they had no record of my scheduled visit. They rescheduled again for Wednesday morning. Another day off work for me! He showed up and tells me the collar is no good, and I need to buy a whole new setup for a discounted rate of $300. The collar is only halfway through its expected life expectancy, but the warranty is only good for 2 years! I will NOT be buying A new collar from them, as the system is compatible with most collars. I will NOT be using them ever again, and I will NOT refer them ever again (over the years, I have referred close to 20 new clients for them). These new owners are terrible. Phil was amazing, and actually understood the importance of customer service. read more

Phil is fantastic! He gave us great options and did what was best for our young dog. If you are hesitant about putting in an invisible fence - take the plunge! Your dog will be forever grateful. I know mine is. read more

I cannot say enough amazing things about Pet Stop of Northwest Connecticut. We've had our invisible fence for about 13 years now. Phil is unbelievably patient and kind and drops whatever he's doing that isn't work related to come help you if there is ever an issue. We had 2 dogs originally trained with him 13 years ago and then another one that was on it for 6 years until lymphoma last year. There was only one instance of one ever getting it out and it was my fault for not realizing her batteries were dead. I recently got a rescue who had been doing fine with the fence until she realized it wasn't too bad of a shock (her collar was too loose, which Phil promptly fixed) and was getting very distracted by squirrels and the dogs at my neighbors and a host of other things. I called him and he was here within 24 hours with his two dogs, reflagging the yard so she had visual cues, had his trained dogs playing outside the fence so she was tempted to go through. But he really is a dog whisperer. He is coming back next week, his plan is the park down the street, call me and have me let my dogs out. His are trained to go around the fence. So we will see how my rescue acts and adjust accordingly. I cannot say enough good things about Phil and his company. I don't know where they sit with prices, but literally any issue I've had he has called me back or been there within 24 hours, he treats my rescue accordingly to knowing she is a rescue with her own issues and I've had nothing but an amazing relationship with him and his company for at least 14 years now. I'm sure there are other great companies out there, but aside from the peace of mind we get with our fence, we also get the peace of mind of instant troubleshooting. Sorry for the novel! My pup almost got hit twice on Day Street and I called him almost in tears and he was here immediately to figure out exactly what we needed to do. I HIGHLY HIGHLY HIGHLY recommend them. read more