Truly exceptional experience. The staff of Dekon were not only responsive, they were profession and…read morevery helpful in a time of great distress for me. No one wants to have to call in professionals to help with water damage and mold, but they made the whole experience as streamlined and straightforward as possible.

Dekon went above and way beyond when we needed biohazard cleanup at my parents' home. Joe responded…read moreimmediately to my inquiry during a holiday weekend, and assured me the company was there to help. When the damage proved to be more extensive than originally estimated, the company did the extra work but stuck by their (extremely organized) bid, working late into the night to make up time. The staff also couldn't have been nicer or more patient -- a huge plus when people are going to be in your home for extended periods of time. Communication was excellent, and Joe cheerfully provided referrals for other work that needed to be done post-cleanup. If I could give them 10 stars, I would. Outstanding work by outstanding people. Truly.

Great experience with Disaster Cleanup. Gage, Denver, and Hunter were fantastic to work with--very…read morethorough, responsive, and easy to communicate with throughout the entire process. We ran into a few hiccups with our insurance along the way, but the Disaster Cleanup team really had our backs and did everything they could to reassure us and help guide us through it. Their professionalism and willingness to help made a stressful situation much easier. Really appreciate the hard work from Gage, Denver, Hunter and the rest of the team. Highly recommend this team if you ever need mitigation services.

I called them in Sept. for a water leak. They sent the crew right away!Everyone was so nice. They…read moreassured me they would take care of everything. I wouldn't have to deal with insurance plus any other issues. I was vulnerable as I was leaving for a vacation in 5 days. My house would be done approx in Nov. Christmas was ruined. They did nothing while I was gone just the drying out to the tune of $24000. The floors were not safe! I put rugs and boards under so it would be even! My house was full of dust. I had to have them bring a special machine over for the weekend! It was miserable as I was very sensitive to the dust! They did not cover or pack. Just carried everything out to my garage. My pictures were put where they could find an empty spot. Everything was piled up! They fired their General Manager . The owner had no idea what was going on at my house.They kept changing the charges and who was going to the restoration. They harassed me , wanting more money and making mistakes .They made it my fault so they could get more money from me . Once they started with the subcontractors! My bedrooms were painted the wrong color. They didn't paint the molding, when they did I bought the paint. They painted my baseboards gray. I don't have gray in those rooms, I couldn't deal with anymore people in and out of house so it was left gray! They painted the one bedr the wrong colors twice.They wanted to charge me $700 . Thanks to Liberty Mutual and their adjuster . I was able to stay in a hotel for 3 weeks . Everything in the house was covered with dust! I did so much cleaning and packing . They treated my belongings like trash. There is so much! I'm 82 yrs old. I've never been treated with such disrespect. I asked them not to call me at one point until Monday as my bro in law had passed . They continued to call. They knew how to push my buttons . I was totally stressed all the time. They were finally proven wrong ! They left me a mess. They told me if I signed the completion paper, they could pay their sub contractors. They promised me that if I saw something wrong they would fix it! Instead they threatened me they would sue me and ruin my credit! They finally finished in June. (8 1/2 months ) I pray no one has to go through what I did. Just be careful ! Do not trust anyone's word!

I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

An absolutely amazing company to do business with not only were they prompt with their arrival, but…read morethey did an amazing job

We had Terrence come out and clean out our drier vents. We had received one of their mailers, and…read morewere excited to see that they go beyond just carpet care. Terrence and his team arrived within the three hour window, were efficient, tidy, and professional. Overall very pleased with their service and with the coupon, it was well worth the price. No longer a fire hazard, and hoping my drier runs more efficiently. A huge wad of debit and lint was removed, and I have great peace of mind. Two thumbs up!

5 star company doing 5 star work. The response time can't be beat. It's never a good time when you…read morehave to call a restoration company but I have full trust in Resto Clean and their remediations and service.

My college daughter lived near BSU campus and started feeling sick as soon as she moved into her…read morenew place. It became apparent it was correlated to the time she moved into the apartment. We informed the landlord that we suspected mold. He immediately called out Resto Clean to do an inspection and air sample test. The test came back and the report indicated that there were abnormally high levels of Stachy and Chaet (very toxic molds). They then sent out the same company to do an inspection of the place to try and find the mold source. The only things they did to look for the mold was using a moisture meter on the walls and then checking the crawl space under the building. They didn't find anything. Because they didn't find anything, they deemed the apartment safe and claimed there were no issues... despite the out of range levels of toxic molds. Both of the molds that came back in abnormal levels are HEAVY spores and RARELY, if ever, seen in air capture tests. And after doing a lot of research, we learned that the only truly acceptable levels of Stachy and Chaet are actually ZERO. These molds are from LONG time water damage that doesn't require constant moisture to thrive (meaning that a moisture meter will NOT always catch the mold problem) and are constantly producing mycotoxins. It's these mycotoxins that make us extremely sick. They are both neurotoxic and wreak havoc on our bodies and organs. This was back in March of 2024 and we have done hours and months of research on this and mold toxicity illness. I am so upset that they had the nerve to deem this apartment "safe". My daughter became VERY ill and needed to see a specialist to detox and treat her newly acquired thyroid condition among other issues. This specialist is out of pocket because insurance doesn't cover mold illness in allopathic medicine standard of care. They played on our lack of mold knowledge and took advantage of us. Thankfully, the landlord let her out of her lease to then only move another college student in. The kicker of this story was when they initially came out to inspect it was shared with us that the landlord hired RESTO CLEAN because they were friends.

Red truck was very responsive. Took care of my problem and kept it small. Knocked out just what…read moreneeded to be done. Didn't pile on extra expenses. Showed me every step of the way what was going on. No drama no scare tactics. Never take the first bid with mold clean up and always include Red Truck

Run away!!! My insurance guy says in 35 years in the business, he has never seen a company behave…read morethis way. Super aggressive on collections, even when insurance says they are overbilling.

This is the first time we used Idaho cleaning services. We couldn't have been happier. They had…read moregood communication with us before our appointment up to the appointment. They did an excellent job cleaning our carpets. We will be using them again!

These guys are the best. Quick response, fantastic work, and go above and beyond to take care of…read morecustomers. Extremely honest and personable. For my first big reliance on filing a claim with my insurance, I'm glad I had Travis and Jeff to walk us through the process. I can't say enough good things about Custom Cleanup.

The absolute best clean up crew EVER!!!…read more Travis and his guys were fast, professional, easy to work with, and ridiculously knowledgable. Not to mention friendly and easy to work with. They handled my bathroom/laundry room/master bedroom flood with ease. I almost wish my house would flood again...well, maybe not. Thanks again, Guys!!! You were FANTASTIC!! -Kirsten Warren