I've moved out of town, and I forget to pay occasionally. Your employees have been really…read morenice,helpful,and seem to go over the top to help me get squared away with any problem. So thank you for that. It's huge and go's a long way. Tell them thanks again for their patience,kindness,and professionalism.

My husband & I popped into A-Amerucan Self Storage on 10th st west, just to check out this storage…read morefacility. We were met by Alex (manager) who greeted us warmly. We assumed we knew what we were looking for (size-wise) but Alex knew better (definitely not his first rodeo). Alex took the time to drive us to see the size of storage shed he would recommend and then promptly search for a current special offer. We ended up renting an 8 x 20 for six months, while we prepare our 2 bed + house for sale. Thank you for your assistance Alex. We

This storage has a convenient location, many small units with direct street access, Sunday access,…read moreand a friendly manager named Christina) Cons: the password is complicated and hard to remember.

I've spent 8-10 years here and it is wonderful with the new management…read more The costs are fair to high when compared to other places.

In reference to my storage unit being burglarized on 02.22.2026, the Lancaster, CA Sheriffs…read moredepartment - burglary detective has just confirmed today 04/15/2026 that SmartStop does NOT have video cameras that cover the entire property. Their camera lenses are limited to the front entry gate only! Therefore their website advertisements regarding 24/7 video surveillance is false, deceptive and misleading. It is 100% UNACCEPTABLE. Now I will move on to seeing what the Attorney General and District Attorney can do about this. There needs to be a class action lawsuit filed against this company for deceptive business practices. So many victims of burglary and theft at this facility yet corporate have still FAILED to provide adequate security and secure locks. They should be ashamed of themselves. If they do not have customers, they will not earn a paycheck or generate revenue, so the least they can do is make every effort to protect their customers instead of hiding behind their ghost line phone number and sitting on their hands doing the bare minimum then having an "I don't care attitude" and a zillion lame excuses.

My wife and I rented a unit at this facility and within a few few months the unit got broken into…read moretwice. No camera footage no security footage call the police make a report and they never showed up. Their attitude is sorry for your loss. Oh well!!!! $200 a month and hope for the best. . The smartest thing I did was move out of SmartStop

I'm a new tenant at storage solution and I was helped by both Leslie and Maribel. They were both so…read moreextremely helpful and kind. They walked me through each step and went above and beyond. Definitely grateful I was attended by the best staff possible and made my experience at storage solution so much more pleasant!

I can't say enough good things about this place. The owner was really flexible when it came to…read moreparking a GIGANTIC trailer on her property. The customer service is always great and the hours are fantastic. If you are looking for storage YOU NEED TO STOP HERE.

Very clean, super friendly manager. Prices are comparable . Easy access . The hours are convenient.read more

two months after moving in my unit and 7 others were broken into by two thieves...says a lot when…read morejust two thieves have their run a place for 3 hours without anyone at this ridiculous company getting wise...an alarm didnt even go off

ZERO Stars for ZERO service, I walked into an empty office with the employee sitting behind the…read moredesk on her cell phone, I asked if I could please get some propane and without taking her eyes of her cellphone she told me sure I will be out there in a minute. I waited in the hot sun for 15 minutes before I decided to leave. Terrible customer service, management really needs to reevaluate their employees! Lost my business forever!!!

Poor management. Made my reservation the night prior at 6:03pm since they close at 7pm, they had an…read morehour to stage my vehicle for 24/7 pickup. Arrived at 5am and no vehicle was prepped. Called customer service who said they see my reservation but no vehicle was prepared for me. Came back at 7am when they opened to get my vehicle. The associate told me they can't close at 7 if a reservation is pending, so he said he would have his management call me at 9am when she arrives. No call. I came back at 11am to return my truck, I missed my pickup window rendering the rental useless. Manager was in, but never called me. She gave me more of the same excuses: I made it after hours, I made it for another location, even accused me of altering the emails I'm showing her and the same ones here. Sadly no ownership of their mistakes. It happens, but don't lie and don't accuse customers of altering emails to cover your tracks. Will not be returning to this location. Customer service refunded me part of the rental because they have record of my reservation at 6:03 pm.

Sarai was very kind and professional she followed up right away and assisted with a storage unit…read morewithin minutes. Definitely give them all call promotion prices are fantastic here you won't be disappointed! Thank you.

Doesn't matter what's wrong after 8 years and NEVER can call and speak directly to the office????…read moreInstead you get a call center with NO KNOWLEDGE. Time to move too many places cheaper

The onsite manager is rude and disrespectful her customer service is terrible. In all my life as a…read moreconsumer of products and services in any of Americas economic industries, never have I been treated so unfairly and what makes things worse is im actually a paying customer, so essentially I'm paying to be mistreated.

Dont waste your time. super shady. id give a zero if I…read morecould. first off, I'm the middle of nowhere. Has people living in the semi trucks and storage lockers on the property. I used this place to temporarily store a Chevy Astro van. I provided all copy's of paid registration, moving permit, and ins, after paying for several months up front they "called" (they didn't really) and said they left several imaginary messages. I just so happened to call to check on an issue and they told me they only store vehicles registered for use in the st. for a non mobile van parked in their dirt lot parking. I explained the reg was paid and has insurance as provided. long story short they tell me I have a week to go get the van, Palmdale being some 70miles from LA, the girl said the owner would contact me about pro rating the fees paid, he didn't. I just decided to go get it and let me lawyer deal with them, as I got there they were attempting to break into the van to "move it" so they said. after they didn't hear back from me, I have call logs and left several messages with both girls that work there. for vehicles, that need to be at legal to park there and have insurance since they DO NOT have the required business insurance, just park it in the st. it's Palmdale. there's parking everywhere, making this place utterly useless. Then when they break in your car YOUR ins will go up not theirs. AVOID AT ALL COSTS!!!!!

Excellent customer service, professional and courteous staff, both staff were extremely…read moreknowledgeable and accommodating to the needs of the customers. I appreciated how fast and efficient the livescan service was.

Awesome service as usual. I pulled a rookie move and left town for the holiday season without my…read morework computer. With the help of a friend to deliver the laptop to Omar, my laptop caught up with me in just under 24 hours!