The process of renting a unit was easy and went quickly with the help of Jocelyn. The unit was…read morerented was at a good price and was very clean.

Setting up a reservation was so easy! They were transparent with the fees and do daily lock-…read morechecks! The facility was also clean and Esmeralda was so kind and patient with us! You also can't beat the price specials they had! We are using the service of renting the 5x10 unit and it was exactly what we were expecting :).

I want to be perfectly clear and not understate the service and treatment you will receive from…read morethis location!!! Alex is an asset to this company in more ways than I personally am able to speak on I'm sure !! What I can say with certainty is Alex made a unpleasant thing (getting a storage) seamless and he knows his job so well that he didn't add not 1 small bit of stress or uncertainty to my plate. He's just good at his job! proficient with the system they use and thorough!! To me in a world of inadequate customer service and employees that seem to not even try to understand the service there customers are there to receive this guy is a breath of fresh air!!!! From a customer that isn't easily impressed I am just that !!! The service and the pricing above am beyond what I expected. !! A very satisfied customer James Monroe

Great start up price. A bump in correct information BUT IT WAS HANDLED IMMEDIATELY. Would recommend…read moreand look forward to many years. I HATE MOVING. But the price and management took me out of my storage of 8+ years. THANKS AGAIN.

I've moved out of town, and I forget to pay occasionally. Your employees have been really…read morenice,helpful,and seem to go over the top to help me get squared away with any problem. So thank you for that. It's huge and go's a long way. Tell them thanks again for their patience,kindness,and professionalism.

My husband & I popped into A-Amerucan Self Storage on 10th st west, just to check out this storage…read morefacility. We were met by Alex (manager) who greeted us warmly. We assumed we knew what we were looking for (size-wise) but Alex knew better (definitely not his first rodeo). Alex took the time to drive us to see the size of storage shed he would recommend and then promptly search for a current special offer. We ended up renting an 8 x 20 for six months, while we prepare our 2 bed + house for sale. Thank you for your assistance Alex. We

This storage has a convenient location, many small units with direct street access, Sunday access,…read moreand a friendly manager named Christina) Cons: the password is complicated and hard to remember.

I've spent 8-10 years here and it is wonderful with the new management…read more The costs are fair to high when compared to other places.

I used Westrup Storage for over a year and was very pleased in the pricing and how friendly Taylor…read morewas. He did a great job in keeping us informed of anything that could hinder access to the property. I was not able to find anything for the size and price Taylor was able to offer us! Will definitely use them again if needed! Thank you Westrup Storage!

Jon & Taylor are awesome. Family owned & operated, very professional. After searching & searching…read morefor a safe & affordable storage facility I was getting a little discouraged until I found Westrup! Both Jon & Taylor were very helpful! Jon invited me over to take a look and show me where our container would be, I was still uncertain on what size container & if we'd need one at all, I had limited cask on me and Jon was so sweet and let me put a small deposit for the week while we figured out what we were doing. I came in before the week was up and met Taylor to finish up the paperwork. We ended up needed a second container and Taylor got us in immediately. We feel very comfortable having our things stored there. It's gated, cameras everywhere and monitored 24/7. Jon & Taylor made us feel very welcome, Thank you both for being so accommodating!

Today I came in and I had the best customer service.. Eunice was amazing . I had so many…read morequestions regarding my unit and she answered everone of them with a smile and kindness thank you see there is still great people

Great customer service from Jessie! I made the reservation…read moreonline and signed up instantly . She made the process easy and very efficient.

Let's start from start.I had a small locker i barely used that I paid 25 dollars a month for .I…read morepaid them faithful but forgot to move lock after verbally telling manager pick after telling manager it was my last month. These weirdos aka manager decided to list in the news paper that they auction off my stuff when nothing was in there. This is a very crooked.petty Company that changed price depending who is there.Get it together managers.Dont spend you money here property was not very cleaned and staff had bad customers services and hated answering questions but I was still nice to them .Very sarcastic staff.Please be careful with the rats.Run ,don't walk

Worst place ever! I repeat don't ever use this storage…read moreplace. My auntie has gotten her trailer stolen!! How could this happen !?! My family was out of state and never reached out to the family! They reached out all late like weeks after it happend ! These people don't care about your belongings and they suppose they have cameras but can't even show it to my family ! I'm thinking their own people stole my family trailer! We will get to the bottom of this ! You guys lost a forever client and I will make sure we will let people know about this place

In reference to my storage unit being burglarized on 02.22.2026, the Lancaster, CA Sheriffs…read moredepartment - burglary detective has just confirmed today 04/15/2026 that SmartStop does NOT have video cameras that cover the entire property. Their camera lenses are limited to the front entry gate only! Therefore their website advertisements regarding 24/7 video surveillance is false, deceptive and misleading. It is 100% UNACCEPTABLE. Now I will move on to seeing what the Attorney General and District Attorney can do about this. There needs to be a class action lawsuit filed against this company for deceptive business practices. So many victims of burglary and theft at this facility yet corporate have still FAILED to provide adequate security and secure locks. They should be ashamed of themselves. If they do not have customers, they will not earn a paycheck or generate revenue, so the least they can do is make every effort to protect their customers instead of hiding behind their ghost line phone number and sitting on their hands doing the bare minimum then having an "I don't care attitude" and a zillion lame excuses.

My wife and I rented a unit at this facility and within a few few months the unit got broken into…read moretwice. No camera footage no security footage call the police make a report and they never showed up. Their attitude is sorry for your loss. Oh well!!!! $200 a month and hope for the best. . The smartest thing I did was move out of SmartStop

I'm a new tenant at storage solution and I was helped by both Leslie and Maribel. They were both so…read moreextremely helpful and kind. They walked me through each step and went above and beyond. Definitely grateful I was attended by the best staff possible and made my experience at storage solution so much more pleasant!

I can't say enough good things about this place. The owner was really flexible when it came to…read moreparking a GIGANTIC trailer on her property. The customer service is always great and the hours are fantastic. If you are looking for storage YOU NEED TO STOP HERE.

My husband and I needed a storage unit at the last minute for a relative's belongings and Purely…read moreStorage came to our rescue! I spoke to Miriam, one of the lovely ladies who works in the front office, earlier this week via telephone and she made a reservation for me! The staff was incredibly personable, friendly and understanding of our situation. There's a deal going on right now: it's 1/2 off the first 3 months for a 10 foot x 15 foot unit. We were shown a visual sample of what it would look like and we obtained our unit quickly. They only offer a storage unit to be placed under one person's name for various reasons, but the access code and extra key can be given to whom you choose. There is a $25 charge to obtain a new set of keys if you lose them. You can also manage your monthly payments online. Very convenient and hassle free! Highly recommend this storage facility!

Revised review to one star as the individual who threatened me is still employed there, which is…read moreunacceptable. Paid my rent on time every month for 5 1/2 years. Was told that my credit card expired and if I paid it today that it wouldn't be charged a late fee. I drove to the unit and they had already locked me out. I was told it would not be late the next day. when I go inside to complain, I get confronted with this individual who threatens to fight me. Absolutely do not go here unless you want a physical confrontations with the customer Service rep.